iDonate

We needed to get up on a solution quickly that allowed multiple campaigns and with recurring payment

Comments: Ability to deal with recurring gifts, use of multiple campaigns at once, ease of use by non-IT staff

Pros:

Very intuitive and easy to use. Many functionalities that will be very useful for the multiple types of campaigns we run

Cons:

Price - we always want things to be less....but feel good about the investment we have made in iDonate

iDonate helped launch our start-up ministry!

Comments: We have a SMALL back-office infrastructure. With one, full-time employee, who has his hands full executing ministry, we needed something simple for our online giving. iDonate has been so helpful. We have created numerous individual projects that people can give to, with dedicated pages. People can go directly to the cause they care about most. These pages are so easy to make, we have delegated the creating of our landing pages to volunteer teenagers! And they can do it without any hassle. We love iDonate!

Pros:

As a start-up ministry organization, we needed the online giving to be EASY. iDonate was the perfect solution for us. Many of our donors have a "Go Fund Me" mindset, when it comes to supporting individual projects. iDonate made it easy to create individual campaigns, for donors to go directly to a project they wanted to support. This has even worked with the teenagers, who love instagram -- having an easy link in a bio with a dedicated page made giving so easy. The giving platform fit perfectly into everything: our website, facebook pages, instagram, and more.

Cons:

iDonate simply works. Can't think of anything.

Easy to use but expensive.

Comments: Setting up was easy. Canceling the service on the other hand was a chore. On top of that understanding the fee structure was difficult.

Pros:

Setting up the giving page and connecting it to our website was easy.

Cons:

The cost of the service was very expensive for the benefit that it returned. In the end we could not justify the expense.

4 years with iDonate - Highly recommended

Pros:

A dedicated customer support rep who is responsive, proactive and cares about our success. Multiple giving options for our donors both in what they donate and how they donate. Reliable platform Automation and customization of donor receipts Ability to accept donations from international donors Donors can set up a login to easily manage their donations

Cons:

For a non-technical person who wears many hats within our small non profit, setup and new feature integration can sometimes take time to figure out. That being said, when I have had any issues that I couldn't figure out on my own, our wonderful customer support rep has helped solve any problems via a phone call or email.

Great product & customer service

Comments: Using idonate as a way for our donors to give to our non-profit on a monthly basis using the recurring payment schedule has been a huge help.

Pros:

The iDonate interface is user friendly, and fairly easy to navigate through. The customer service is excellent with a quick response time.

Cons:

A nice integration that I would like to see is a way to email donors, either individually or in mass. Also, there is a slight learning curve to setting up a new campaign & embed. It would be nice to have those in one place, in a step by step format possibly.