--- description: Learn more about Sugester pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sugester Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Sugester](/software/143136/sugester) # Sugester Canonical: https://www.capterra.ca/software/143136/sugester > Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business. > > Verdict: Rated **4.0/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Sugester? Our target market is the global SMB sector - our tool is great for both companies which are just now entering the digital space, and seasoned online entrepreneurs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 4 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Sugester - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$9.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: 3 tiers of pricing ($9, $19, $39) per agent per month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: Poland ## Features - Alerts/Escalation - Automated Routing - Autoresponders - CRM Software - Call Center Management - Call Recording Software - Call Routing - Catalog Management - Collaboration Tools - Contact Management Software - Content Management System (CMS) Software - Customizable Branding - Discussions/Forums - Document Storage - Drag & Drop - Drip Campaigns - Email Management Software - Event Triggered Actions - Forms Creation & Design - Full Text Search - Geotargeting - IVR - Interaction Tracking - Knowledge Base Management - Lead Management Software - Lead Qualification - Macros/Templated Responses - Marketing Automation Software - Multi-Channel Communication - ROI Tracking - Reporting/Analytics - SIP Trunking - Sales Pipeline Management - Segmentation - Self Service Portal - Service Level Agreement (SLA) Management - Subscriber Management - Task Management Software - Template Management - WYSIWYG Editor - Website Visitor Tracking ## Integrations (11 total) - BigCommerce - Dropbox Business - GitHub - Gmail - Mailgun - Plivo - PrestaShop - Shopify - Volusion - WooCommerce - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software) - [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) - [Email Marketing Software](https://www.capterra.ca/directory/30013/email-marketing/software) - [Marketing Automation Software](https://www.capterra.ca/directory/6/marketing-automation/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Alternatives 1. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews) 2. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [User.com](https://www.capterra.ca/software/144916/usercom) — 4.6/5 (36 reviews) 4. [EngageBay CRM](https://www.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [Caspio](https://www.capterra.ca/software/137206/caspio) — 4.6/5 (249 reviews) ## Reviews ### "Sugester helps to organize your tasks" — 5.0/5 > **Karolina** | *July 27, 2022* | Retail | Recommendation rating: 8.0/10 > > **Pros**: They offer free trial which lasts for 30 days - planty of time to decide if this software is right for you. We mostly use Sugester for organizing our customer service - you can easily assign tasks to your coworkers, give them priorieties and deadlines. You have a possibility to link many mailboxes to Sugester so you can gather e-mails from many sources in one place. Option for livechat > > **Cons**: There's no possibility to integrate your calendar from any third party software. They have very little already prepared integrations. ----- ### "Very usable thanks to its reasonable scope" — 5.0/5 > **Szymon** | *June 11, 2015* > > The helpdesk software giants, like Zendesk and Freshdesk, can be overwhelming for a small business. They have tons of powerful features, but learning to use the software can be overwhelming and time-consuming. Learning Sugester takes minutes - everything is very well-done and straightforward. As far as cons go - the interface could be improved aesthetically. I also came across some minor glitches, but those will have probably been ironed out by the time you are reading this. Overall, I would definitely recommend this software to medium business owners looking to upgrade their helpdesk. ----- ### "Easy to use livechat. Average quality e-mail customer service system" — 3.0/5 > **Piotr** | *July 15, 2022* | Retail | Recommendation rating: 5.0/10 > > **Pros**: Compared to others, the system is relatively cheap (license per workstation). You can change the number of operators during the contract. Livechat works smoothly and it was easy to integrate. Email templates speed up responses to recurring customer questions. > > **Cons**: Handling e-mail notifications is unintuitive. Sometimes there are several threads / tickets for one task / People who do not work in the system on a regular basis get lost in it easily. It also takes time for the operator to become independent. > > The tool is good for small online stores that do not have an extensive customer service department structure. Livechat works well, e-mail handling is worse. The good reporting system is definitely an advantage. ----- ### "Good easy to work with" — 3.0/5 > **Verified Reviewer** | *May 14, 2018* | Recommendation rating: 5.0/10 > > **Pros**: what i like the most about this software is the fact that it is compatible with any operating system in a mobile phone and the software is very easy to run with unlimited bandwidth. > > **Cons**: what i least like about the software is it does not redirect the user properly hence not easy to work with unless you understand the interface properly > > it save time and i was able to reach my target clients easily ## Links - [View on Capterra](https://www.capterra.ca/software/143136/sugester) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data