--- description: Learn more about Hiver pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hiver Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Hiver](/software/142975/hiver) # Hiver Canonical: https://www.capterra.ca/software/142975/hiver Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/142975/hiver?page=2) > Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface. > > Verdict: Rated **4.7/5** by 146 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Hiver? Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 146 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hiver - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Growth Plan: $25/user/month when billed annually. $35/user/month when billed monthly. Pro Plan: $55/user/month when billed annually. $65/user/month when billed monthly. Elite Plan: $85/user/month when billed annually. $95/user/month when billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Automated Routing - Autoresponders - Business Process Automation - Change Management Software - Chat/Messaging - Chatbot Software - Collaboration Tools - Commenting/Notes - Communication Management - Customer History - Customer Portal - Customer Support Software - Customizable Templates - Email Management Software - Employee Directory - Feedback Management - Full Text Search - IT Asset Management Software - Inbox Management - Incident Management Software - Interaction Tracking - Issue Tracking Software - Knowledge Base Management - Live Chat Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Process/Workflow Automation - Queue Management - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Role-Based Permissions - Self Service Portal - Service Level Agreement (SLA) Management - Signature Management - Survey/Poll Management - Surveys & Feedback - Task Management Software - Template Management - Ticket Management - Transcripts/Chat History - Workflow Configuration - Workflow Management Software ... and 14 more features ## Integrations (8 total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Complaint Management Software](https://www.capterra.ca/directory/30674/complaint-management/software) ## Related Categories - [Complaint Management Software](https://www.capterra.ca/directory/30674/complaint-management/software) - [Email Management Software](https://www.capterra.ca/directory/30553/email-management/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Collaboration Software](https://www.capterra.ca/directory/15/collaboration/software) - [Team Communication Software](https://www.capterra.ca/directory/31033/team-communication/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 2. [Google Workspace](https://www.capterra.ca/software/168389/google-workspace) — 4.7/5 (17483 reviews) 3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Front](https://www.capterra.ca/software/132901/front) — 4.5/5 (286 reviews) 5. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Reviews ### "Easy & Straightforward = Hiver" — 5.0/5 > **Brandon** | *September 11, 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. > > **Cons**: Some of the features that I would consider basic and should be included are only included in the paid version. > > Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. ----- ### "High five for Hiver" — 5.0/5 > **Julie** | *March 5, 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: What I like about Hiver is it is easy to use, affordable secure and efficient. Email management has been much better since using Hiver. > > **Cons**: Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning. > > My overall experience with Hiver has been a positive one. Email communications and management have been smooth since using Hiver. ----- ### "Abusive billing behavior" — 1.0/5 > **Marc** | *August 13, 2025* | Museums & Institutions | Recommendation rating: 1.0/10 > > **Pros**: Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. > > **Cons**: They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. > > Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. ----- ### "Internal communication made easy using Hiver\!" — 5.0/5 > **Nikhil** | *December 17, 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned. > > **Cons**: One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights. > > At Scrut, we have been using Hiver for about more than a year now. I would like to say until now the experience until now has been amazing using this tool. ----- ### "An Essential Tool for Team Email Management" — 5.0/5 > **Jackee** | *September 11, 2025* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: Hiver has streamlined how we manage shared inboxes in Gmail. Assigning emails, tracking status, and avoiding duplicates is effortless. It’s intuitive, boosts response times, and keeps our team organized. Highly recommend for any business handling customer or internal queries through Gmail\! > > **Cons**: Hiver makes managing shared inboxes in Gmail so smooth, assigning, tracking, and collaborating is effortless. Sometimes it crashes, but honestly, it’s hard to work without it now. It’s become an essential tool for our team. > > My overall experience with Hiver has been very positive. It integrates seamlessly with Gmail, making it easy for our team to manage shared inboxes without having to learn a new platform. Features like email assignment, tags, and collision alerts really help keep things organized and prevent duplication of work. Collaboration feels natural, and response times have definitely improved since we started using it. While there are occasional crashes, they’re relatively minor compared to the value Hiver provides. It has become such an important part of our workflow that it would be hard to imagine managing customer queries or internal requests without it. Overall, Hiver is a reliable and user-friendly solution that makes teamwork around email far more efficient. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/142975/hiver?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/142975/hiver) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data