---
description: Learn more about FreshLime pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: FreshLime Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [FreshLime](/software/142854/freshlime)

# FreshLime

Canonical: https://www.capterra.ca/software/142854/freshlime

> FreshLime's customer engagement platform empowers local businesses to increase profitability by driving repeat business.
> 
> Verdict: Rated **3.3/5** by 4 users. Top-rated for **Ease of Use**.

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## Overview

### Who Uses FreshLime?

Small business, Professional services, Home services, medical and dental, real estate, insurance, food, and other service based businesses

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.3/5** | 4 Reviews |
| Ease of Use | 3.3/5 | Based on overall reviews |
| Customer Support Software | 2.5/5 | Based on overall reviews |
| Value for Money | 2.0/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 20% | (2/10 Likelihood to recommend) |

## About the vendor

- **Company**: FreshLime
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$150.00
- **Pricing model**:  (Free version available)
- **Pricing Details**: Contact FreshLime for pricing information.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Notifications
- Campaign Management Software
- Communication Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Feedback Management
- Personalization Software
- Reporting/Analytics
- Response Management
- Review Request
- Sentiment Analysis

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)
- [Reputation Management Software](https://www.capterra.ca/directory/30750/reputation-management/software)
- [Customer Data Platform Tools](https://www.capterra.ca/directory/31334/customer-data-platform/software)

## Alternatives

1. [Viber](https://www.capterra.ca/software/180348/viber) — 4.4/5 (4058 reviews)
2. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews)
3. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews)
4. [Wati](https://www.capterra.ca/software/204314/wati) — 4.6/5 (202 reviews)
5. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Great\!" — 5.0/5

> **Chase** | *February 22, 2018*
> 
> **Pros**: I think that this platform has enabled myself to gain significant traction in getting better at my job
> 
> I think that sometimes the user interface could be a bit easier to begin to learn at least  in my opinion

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### "Hefty cost, and non- essential" — 3.0/5

> **Lorraine** | *August 2, 2020* | E-Learning | Recommendation rating: 2.0/10
> 
> **Pros**: Great way to send review requests and build online reputation
> 
> **Cons**: Cost was very high, platform was not user friendly
> 
> Customer service was good and attentive. Request platform was aesthetically pleasing. The products just were not worth the money for us.

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### "Slow service, chat bot  and lost leads" — 2.0/5

> **Ted** | *August 21, 2020* | Construction | Recommendation rating: 1.0/10
> 
> **Pros**: Initial service was good.
Their chat bot questions were not well written and they were slow to respond to requests. Later we started losing leads because their system did not send the leads properly.
> 
> **Cons**: Lost leads through their system breakdowns.
> 
> Poor

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### "Overpriced and Buggy, I would Seek Out Alternatives" — 3.0/5

> **Will** | *July 6, 2021* | Marketing & Advertising | Recommendation rating: 2.0/10
> 
> **Pros**: I was aesthetically pleasing and pretty easy to learn how to use. When working properly, the software really is effective.
> 
> **Cons**: Freshlime seems to be overly expensive for what you do get. Customer service is not great. Also, I had a bug where I lost leads due to issues in the system on their end.
> 
> A bit frustrating experience overall. We took a gamble with paying for this software and it proved to be a mistake.

## Links

- [View on Capterra](https://www.capterra.ca/software/142854/freshlime)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/142854/FreshLime/> |
| en-AE | <https://www.capterra.ae/software/142854/freshlime> |
| en-AU | <https://www.capterra.com.au/software/142854/freshlime> |
| en-CA | <https://www.capterra.ca/software/142854/freshlime> |
| en-GB | <https://www.capterra.co.uk/software/142854/freshlime> |
| en-IE | <https://www.capterra.ie/software/142854/freshlime> |
| en-IL | <https://www.capterra.co.il/software/142854/freshlime> |
| en-IN | <https://www.capterra.in/software/142854/freshlime> |
| en-NZ | <https://www.capterra.co.nz/software/142854/freshlime> |
| en-SG | <https://www.capterra.com.sg/software/142854/freshlime> |
| en-ZA | <https://www.capterra.co.za/software/142854/freshlime> |

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