What Is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, has collaborated closely with best-in-class IT backup, storage and data recovery providers with extensive product lines that offer an array of features and functionalities. Through these integrations, Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines, including cloud. Whether Windows or Linux, we've got you covered! Take your tour today!

Who Uses ConnectWise Automate?

Designed IT Service Providers and Managed Service Providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more.

Where can ConnectWise Automate be deployed?

Cloud-based
On-premise

About the vendor

  • ConnectWise
  • Located in Tampa, US
  • Founded in 1982

ConnectWise Automate support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Germany, Ireland, New Zealand and 2 others

Languages

English

ConnectWise Automate pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • Yes, has free version

ConnectWise Automate has a free version and offers a free trial.

Pricing plans get a free trial

About the vendor

  • ConnectWise
  • Located in Tampa, US
  • Founded in 1982

ConnectWise Automate support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Germany, Ireland, New Zealand and 2 others

Languages

English

ConnectWise Automate videos and images

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Features of ConnectWise Automate

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Monitoring
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Asset Tracking Software
  • Audit Management
  • Automated Routing
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customization
  • Dashboard Software
  • Data Management Software
  • Data Migration
  • Data Security
  • Deployment Management
  • Drag & Drop
  • Endpoint Management
  • Event Logs
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management Software
  • IT Reporting
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management Software
  • Issue Auditing
  • Issue Management
  • Maintenance Scheduling
  • Network Analysis
  • Network Monitoring Software
  • Network Wide Management
  • Password Manager Software
  • Patch Management Software
  • Performance Monitoring
  • Policy Management Software
  • Prioritization
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling Software
  • Security Management
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Software Management
  • Supplier Management
  • Support Ticket Management
  • Synchronization Scheduling
  • Threat Intelligence
  • Threat Response
  • Ticket Management
  • Uptime Reporting
  • VPN Software
  • Virtual Machine Monitoring
  • Vulnerability Scanning

Alternatives to ConnectWise Automate

Award-winning N‑able RMM has evolved to include remote access, ticketing, and billing in one complete solution. Learn more about N-sight
Remotely support your clients' computers and use remote access to assist end users. Manage computers from practically any device. Learn more about Splashtop Remote Support
Atera is the ultimate all-in-one remote IT management solution for MSPs, IT consultants and IT departments. Try Atera for free today! Learn more about Atera
LastPass provides secure password management without compromising ease of use and employee productivity.
Pulseway is an award-winning IT management platform that gives you complete control over everything IT.
Ridiculously simple screen sharing tool for meetings on the fly. Get everybody on the same page, when they're not in the same room!
Fast, easy and reliable online meeting software trusted by millions of people everyday for real-time virtual communication.
Simplified endpoint management for desktops, servers, and mobile laptops.
Datto RMM is a secure, single platform for MSPs to remotely monitor, manage and support endpoint devices across your customer base.

Reviews of ConnectWise Automate

Average score

Overall
4.1
Ease of Use
3.6
Customer Service
3.6
Features
4.3
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Daren
Daren
President in US
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Connectwise Automate

5.0 3 years ago

Comments: We are using Connectwise Automate for taking care of customers on a managed service contract.

Pros:

There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Cons:

Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Alternatives Considered: N-sight

Reasons for Choosing ConnectWise Automate: We were already using Connectwise Connect and Manage so wanted one general product instead of some of this and some of that.

Switched From: N-sight

Reasons for Switching to ConnectWise Automate: As mentioned before, we switched because we wanted to have all our products on one platform and not a piece there and a piece here.

Verified Reviewer
Verified LinkedIn User
Mechanical or Industrial Engineering, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

If you have the money to spend, spend it.. if not.. there is other options`

5.0 2 years ago

Comments: Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.

Pros:

The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.

Cons:

Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!

Alternatives Considered: TeamViewer

Reasons for Choosing ConnectWise Automate: The ability to do more than just remote access the PC was the main reason for the switch. Cost was a close second reason.

Switched From: TeamViewer

Reasons for Switching to ConnectWise Automate: Overall cost is the main reason.

Kim
IT Director in US
Information Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Unreliable

3.0 last month New

Comments: It was given as a remote tool and to show how many systems the outsourced IT group could charge us for, but totally unreliable as a tool.

Pros:

It was included in the costs of outsourced IT

Cons:

It hardly would connect and allow me to work with systems when it was most ciritical

Chris
Director of Technology in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Favorite RMM platform

5.0 3 months ago

Comments: Very good product, probably our most important tool in our stack.

Pros:

Very customizable, we create a lot of our own scripts to do custom things for clients.

Cons:

Uses MySQL DB, would prefer MS SQL. MySQL can be a beast to manage.

Alternatives Considered: Kaseya VSA

Reasons for Switching to ConnectWise Automate: Much better functionality and customization capabilities

Sam
IT Support Technician in US
Computer Networking, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Connectwise Automate

5.0 3 years ago

Comments: Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Pros:

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Cons:

The only issue we have with this software is the customer support and occasional instability of the software.

Alternatives Considered: TeamViewer, LastPass, GoTo Meeting, Central and Join.Me

Reasons for Switching to ConnectWise Automate: Connectwise offers what all of these tools do with many other additional options!