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choose better software
Booksy
What Is Booksy?
Booksy Biz gives you all the tools you need to manage and grow your business. One app to accept appointments, manage your calendar, process payments, attract new clients, and keep them coming back. With over 38 million clients world wide using Booksy to book appointments, you are guaranteed to increase your reach. List your business to get hundreds of profile views and 24 hours of your time back, every single month.
The Booksy Biz mobile app allows you to manage your business from anywhere. Calendar, clients, checkout, and marketing – we put core business functions in your pocket so nothing can slow you down. Or, use Booksy Biz on your tablet or computer to experience the full power of Booksy. In addition to mobile features, you gain access to staff calendars, inventory management, powerful reporting, and advanced customization.
Who Uses Booksy?
Service providers in the beauty and wellness industry, looking for an online booking & business management platform.
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Booksy
Reviews of Booksy
All in one CRM like App
Comments: My overall experience was a great experience and i will continue to use this app.
Pros:
It acts like a CRM but a great scheduling app.
Cons:
None everything is perfect and i would high recommend this to all my entrepreneurs.
Alternatives Considered:
Wonderful app
Comments: My overall experience is wonderful
Pros:
It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.
Cons:
I’m not quite sure at the moment, i know there were like two things that i didn’t care for much but, none that comes to mind at this very moment.
Booksy seems to be too understaffed and overwhelmed to be as effective as it can
Comments: I hate the fact that I'm stuck using this awful company (if I jumped ship I would lose the hundereds of reviews that I had amassed while I was using Genbook). Booksy clearly got greedy by acquiring a competitor and instead of boosting up its staffing to handle the numerous bugs in its software as well as the influx of all the new customers from the competitor, they choose to go cheap with keeping its domestic staff lean (which I'm sure is terrible for morale) and contracting with ill-trained overseas customer support who are essentially useless when it comes to addressing the very real flaws in its system.
Pros:
Good effort that they offer videos and webinars to help users navigate how to use Booksy. Too bad that those videos and webinars tend to be general and vague, and when there are specific questions and issues (or problems we run into that we point out) they are simply not addressed. I like that someone from Booksy reached out to me as a new customer after being migrated from Genbook to help me with my questions, but that was only for a period of a month and now that there are still ongoing questions and issues I need help with that person no longer responds. I know that it is due to the fact that the staffer is constantly being given new accounts as the old ones "age out" but it is indicative of how this business prioritizes profits from account volume rather than maintaining a robust, unassailable product with good customer service.
Cons:
TERRIBLE CUSTOMER SERVICE. Booksy touts offering support by phone (except they are so short staffed that the wait time is interminable), email (response rate is about several weeks), and 24/7 chat (response rate several hours for a reply, and oftentimes the overseas support person is not equipped to provide an answer or solution and when that is the case then they just ghost the conversation. Here is an example of a typical exchange. Me: Please help me w/ this problem accessing the waitlist, namely the fact that there does not seem to be one period. Booksy: The waiting list works so that it is only displayed if there is at least one free slot in business. Please check if the slot is available, then it should be working fine! Me: What do you mean that the waiting list works only so that it is only displayed if there is at least one free slot in business? The whole point of the waiting list is so that if all the slots are currently booked, whoever is on the waitlist is notified if the slot they want becomes available. Please explain b/c Booksy's waitlist does not make sense to me. Booksy: no response
Booksy Response
2 years ago
We are sorry the transition to Booksy from Genbook did not meet your expectation. It is never our intention to leave anyone with questions and we appreciate you sticking with us. We've made strides to improve response times on the phone and in the in-app chat. If you find yourself with a question please reach out so we can assist.
Alternatives Considered:
Top 3 booking apps
Comments: It has been great, me and my team love Booksy and since we started using it everything has been more easy going for us and the clients.
Pros:
The thing i like most about Booksy is how easy and user friendly it is for my clients. How they can book at any time they want and see my availability and my teams available spots.
Cons:
The only thing i dont like about Booksy is the monthly rate is much more expensive than any other booking aops.
Alternatives Considered:
Perfect Assistant
Comments: My overall experience with Booksy is wonderful!!!. The customer service and response time is amazing. There’s nothing more frustrating than being in the middle of trying to do something , needing assistance, but you are unable to connect with help desk or support until the next day.
Pros:
The selling point for me was the automatic appointment reminders that are sent to the customers. I used to sit up every night and send out appointment reminders to all of my customers.
Cons:
When the sw did not allow for deposits.