--- description: Learn more about ICE Click-to-Chat pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ICE Click-to-Chat Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [ICE Click-to-Chat](/software/142506/ice-chat) # ICE Click-to-Chat Canonical: https://www.capterra.ca/software/142506/ice-chat Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/142506/ice-chat?page=2) > ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI > > Verdict: Rated **4.8/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ICE Click-to-Chat? Contact/Call Centers, any website that experiences good flow of visitors, organizations that need to support online customers, e-commerce websites ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 16 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Etech Global Services - **Location**: Nacogdoches, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Click to Chat price is based on different plans. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Autoresponders - Customizable Branding - Geotargeting - Mobile Access - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Support Options - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16296 reviews) 3. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 4. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Easy and simple chat platform" — 5.0/5 > **Elza** | *October 1, 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It leads me direct to the point, I login and use it, simply that way. > > **Cons**: I don't see any negative points on this platform. > > I can use the features that I commonly need when chatting with a customer, what gives me confidence doing my job without worrying about the system itself. ----- ### "Great product at a great price" — 5.0/5 > **Shabbir** | *May 17, 2018* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Ease of use and most of the functions work really well. It is easy to configure, and customizable based on our need > > **Cons**: There are some features like dynamic dispositions that is still not available but it is not a deal breaker > > Ability to review detailed reports on where the chats get initiated, reason for chats, and detailed transcript for further data analysis. ----- ### "ICE Chat Review" — 4.0/5 > **Marie** | *March 12, 2019* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: Its easy to navigate. It is still new for me so I haven't had to do to much to get it down so far. > > **Cons**: I would like to offer making claims for the customer online. I am not sure if that's a software issue or our security. > > So far I haven't had any issues. ----- ### "Overall great experience with a great product." — 5.0/5 > **Verified Reviewer** | *May 21, 2018* | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and the team of people to help and support us, the software easily integrated into our existing website. The reporting suite and the automatic email of every chat transcript let me keep an eye on every customer service interaction. > > **Cons**: That we didn't have more customers use it, unfortunately our customer base did not have a lot of questions during their website sessions so we did not get a lot of chats. > > Better understanding of our customer base ----- ### "Great platform that has helped with our continued growth\!" — 5.0/5 > **Carolyn** | *May 18, 2018* > > **Pros**: 1. The ease of use for changing agents, skills, etc. 2. When I do have an issue, the ICE team provides updates and a quick response 3. Functionality of the system 4. Updates from the team when they are making changes, having outages, etc. > > **Cons**: I find the system to be somewhat limited on specific reports. Also, it seems like not all data is always available as to where the customer is from, IP address, etc. This helps us when pulling historical, analytical information. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/142506/ice-chat?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/142506/ice-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data