Zoho Expense

Quite useful tool to track and record company expenses

Comments: In overall I just love the Zoho Expense, now I'm able to record my monthly expenses for a company and can mark them reimbursement item that means once approved I will get reimbursed for that expense from a company which is not only helping me but also helping the company in smoothing the whole process of monitoring the expenses and providing reimbursements.

Pros:

I have started using Zoho Books initially and gradually I explored other Zoho products as well. In a few days, I got to know about the Zoho Expense and I was like this is the tool I need. It makes my life really easy by offering the easiest way to record my expenses for the company and other employees as well. Once the expenses are recorded in the Zoho Expense, it will directly be shown in the Zoho Books. I just love this feature.

Cons:

Well, there are no cons I have noticed but for the unfamiliar person, it might be a little tricky at initial to learn and to use it. But, believe me, the Zoho team will provide any required support to make sure you are having a good experience with their services/tools.

Alternatives Considered: Wave

Reasons for Switching to Zoho Expense: I was using Wave Accounting before coming to Zoho but once I got to know about Zoho, I was delighted to use it.

I love how friendly it is Zoho to new users

Comments: There are several positive aspects to this program. Although it is well-designed, some of the functionality is still not entirely functional. I appreciate the user-friendly design and the ease with which expenses can be submitted. The bespoke procedures for approval make it simple to route costs for secondary approvals depending on their monetary worth, saving time and money.

Pros:

The pricing of the program is attractive to me because it is competitively priced in comparison to its competitors. I do a lot more for my company now, which is why I switched to a different software package. I feel that this program will be beneficial to someone who is just getting started. The program is incredibly simple to use and has proven to be really beneficial in keeping me organized with my company expenses as well as in keeping me on track with my tax preparation.

Cons:

Overall, this is an excellent tool. At first sight, the supplementary papers that are connected to the reports may be disregarded, although this is not a serious cause for concern.

excellent value, full featured expense managment

Pros:

excellent OCR Minimal manual entry excellent integration with books extremely cost-effective trip planning really good for authorisations

Cons:

slightly convoluted onboarding reconciliation process for company debit card expenses is complicated but fine once it is understood trip planning could be templated to make life easier

Alternatives Considered: Expensify, QuickBooks Online and Xero

Reasons for Choosing Zoho Expense: value and better UI, the mobile app expense process was simpler

Switched From: Rydoo

Reasons for Switching to Zoho Expense: UI, OCR capability and cost per user are better

Great Potential, Poor Execution & Customization

Comments: Overall I have not been pleased. Customer service is very nice but incomplete in their responses and you don't realize it until something occurs and you lose weeks worth of work. They punt to other Zoho teams a lot for helping you. And you cannot speak with anyone in the US. I would not normally have a problem with this, but they don't seem to understand that as the administrator of the account, I pay the bill and should be able to access the account of employees who no longer work for us.

Pros:

This software has been relatively easy for our team to use in the field to record expenses. I would say that the ability to snap a picture of receipts and auto-recognize the vendor and amount is good. And the reconciliation process with credit card statements is great.

Cons:

Too many problem to list here. The biggest problem I have is that as the administrator, I do not have complete control over all our user accounts. Our employees are truck drivers out on the road. They occassionally miss a receipt and I have to follow up later. But I can't just get the receipt and upload it. I must reject their report and they must re-submit. We've had employees who were terminated and they turned in their final receipts in hard copy, but I am unable to gain access to their account. Zoho won't give me access to their account so I can remove their credit card and delete the user from our account, along with any old receipts that are still "unsubmitted" in their queue. The onboarding process has been incredibly long because customer service was incomplete in their information. They never told me that credit card transactions had to be uploaded prior to employees submitting their expense reports. Thus, the auto reconcilitation did not occur and I must get employees to go in and manually match their receipts. This must be done on a computer and is virtually impossible when the users are truck drivers without laptops. If you use Capitol One credit cards, run far away from Zoho. Even though our cards are all corporate cards and our employees don't have access to their own account online, that is what we must do if we want to use the auto-import feature. Otherwise, each employee has to download their own credit card transactions.

Easy to use and Convenient

Comments: Love it! Very easy to use and it makes tracking so much easier for reimbursement.

Pros:

Scanning or emailing a credit card receipt and splitting it between people or facilities is so convenient!

Cons:

I wish it would split the amounts automatically without me having to play with the amounts to try and get it to balance.

Alternatives Considered: Expensify

Reasons for Switching to Zoho Expense: The Zoho platform seemed to have more in terms of need.