15 years helping Canadian businesses
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What Is vcita?

Gain and retain clients with a powerful CRM app by vcita. Store, manage and label your leads, contacts and clients in one centralized online hub, get a birds-eye view of your clients' history, appointments, payments, invoices, documents and conversations and easily collaborate with your team, assigning clients, appointments and incoming requests to staff members. Have all the information handy wherever you are and whenever you need it with a friendly mobile app.

Who Uses vcita?

Small businesses who provide services. Over 100,000 users rely on vcita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.

Where can vcita be deployed?

Cloud-based
On-premise

About the vendor

  • vcita
  • Located in Bellevue, US
  • Founded in 2010

vcita support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 18 others

Languages

Dutch, English, French, German, Hebrew and 5 others

vcita pricing

Starting Price:

US$35.00/month
  • Yes, has free trial
  • No free version

vcita does not have a free version but does offer a free trial. vcita paid version starts at US$35.00/month.

Pricing plans get a free trial

About the vendor

  • vcita
  • Located in Bellevue, US
  • Founded in 2010

vcita support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 18 others

Languages

Dutch, English, French, German, Hebrew and 5 others

vcita videos and images

vcita Software - vcita client info
vcita Software - vcita client profiles
vcita Software - vcita client notes
vcita Software - vcita emailers
vcita Software - vcita billing and invoicing
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vcita video
vcita Software - vcita client info
vcita Software - vcita client profiles
vcita Software - vcita client notes
vcita Software - vcita emailers
vcita Software - vcita billing and invoicing

Features of vcita

  • 2-Way Messaging
  • ACH Payment Processing
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Attendance Tracking Software
  • Automated Responses
  • Automated Scheduling
  • Availability Management
  • Batch Processing
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management Software
  • Campaign Scheduling
  • Case Management Software
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customer Statements
  • Customer Support Software
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • Drip Campaigns
  • Due Date Tracking
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Campaign Management
  • Email Management Software
  • Email Marketing Software
  • Email Reminders
  • Email Templates
  • Email Tracking Software
  • Employee Management
  • Enrollment Confirmation
  • Event Management Software
  • Event Triggered Actions
  • Exercise Library
  • Faculty/Staff Management
  • File Sharing Software
  • Financial Management Software
  • Fitness Plan
  • For Barbershops
  • For Carpet Cleaners
  • For Gyms
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Physical Therapy
  • For Yoga/Pilates Studios
  • Gift Card Management
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • In-Person Payments
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Job Management
  • Job Scheduling
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Management Software
  • Lead Qualification
  • Lesson Notes
  • Loyalty Program
  • Maintenance Scheduling
  • Marketing Automation Software
  • Mass Texting
  • Medical Billing Software
  • Member Management
  • Membership Management Software
  • Message Personalization
  • Mobile Access
  • Mobile App
  • Mobile Coupons
  • Mobile Optimization
  • Mobile Payments
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Period Recurring Billing
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Payment Options
  • Nutrition Program
  • Online Booking
  • Online Classes
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Parent Portal
  • Parent/Student Portal
  • Patient Communications
  • Patient Intake
  • Patient Management Software
  • Patient Portal Software
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Collection in the Field
  • Payment Processing Software
  • Payroll Management
  • Performance Metrics
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Progress Tracking
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Reporting
  • Real-time Scheduling
  • Receivables Ledger
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Tracking
  • Refund Management
  • Registration Management
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • Sales Pipeline Management
  • Scheduled Messaging
  • Scheduling Software
  • Search/Filter
  • Secure Messaging
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Staff Management
  • Student Management
  • Subscriber Management
  • Task Management Software
  • Task Scheduling
  • Tax Calculation
  • Template Management
  • Therapy Notes Software
  • Third-Party Integrations
  • Two-Way Communication
  • Video Conferencing Software
  • Wait List Management
  • Website Integration
  • Work Order Management
  • Workflow Management Software

Alternatives to vcita

As the #1 rated CRM by QuickBooks users, Method:CRM streamlines your business from lead to repeat and everything in between. Learn more about Method CRM
Survey builder application that allows one to create customizable forms that could be shared among sample using a web URL.
Agiled is an all-in-one software that helps small businesses manage CRM, finance, projects, and documents in one integrated platform.
Appointment scheduling software that can help you manage and grow your small business.
The world's best online booking software for the beauty and wellness industry. Unlimited possibilities, subscription-free. Learn more about Fresha
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
Intuit ProSeries Tax is an easy-to-use, desktop-based professional tax software that helps you prepare returns quickly and accurately.
The leading accounting software for small businesses. Instant access to customer, vendor and employee information.
Schedulicity is a scheduling app for service providers in hair, beauty, and health & wellness, complete with marketing and payment.

Reviews of vcita

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.2
Features
4.1
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joshua
Joshua
Digital Product & Marketing Expert in US
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

All around perfect solution for all types of businesses.

5.0 2 years ago

Pros:

I love how this app was thought through very carefully. Everything you need is literally within the app.

Cons:

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

Alternatives Considered: HoneyBook

Reasons for Choosing vcita: With everything Vcita has to offer,I’ve gained way more control because of them.

Switched From: Copper and PocketSuite

Reasons for Switching to vcita: Partnering up with Vcita was the best thing my company could ever do. Overall capabilities are innovative, convenient, and lucrative because of all of it’s features. Like for instance, it has a feature that you could use to generate or capture leads from your website by just simply installing a widget. What more could you ask for?

vcita Response

2 years ago

Thanks for your feedback Joshua! We are so glad to hear vcita has helped you gain control. It's our honor to support you business! We have taken note of your request to expand partnerships and hope to offer additional integrations soon.

Asha
Physician//Owner in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great for scheduling, other features not so much

4.0 4 years ago

Comments: I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve

Pros:

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

Cons:

Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging . Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

Alternatives Considered: Full Slate

Reasons for Choosing vcita: Did not like hippa options Also like client portal with vCita

Switched From: Acuity Scheduling

Reasons for Switching to vcita: Has better reviews and more users.

Buğra
IT in Türkiye
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Worst customer service

2.0 2 months ago

Comments: From sales to support, they have the worst customer relations team I’ve ever seen. They approve every question you ask during the sale, but after purchase, they claim that the approved topics were not accurate. Weeks after starting the membership, they schedule installation appointments. When I try to cancel an application I can’t use, they stall to avoid refunding the money

Pros:

I like that they say we have 200 employees but in reality it took weeks to schedule meeting

Cons:

The app seems easy to use but in reality time consuming to set it. You need a customer relations team. Guess what, they are the worst

Alternatives Considered: Flowlu

Reasons for Switching to vcita: It was a mistake the other apps do more for less

Agatha
Digital Marketer in US
Machinery, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

vcita - a Great Tool For Business Scheduling

5.0 4 months ago

Pros:

With vcita, appointment scheduling is easy and comes with great CRM capabilities

Cons:

No issues with vcita. It is powerful and very helpful.

Vivian
Owner in US
Accounting Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

Get it!

5.0 2 years ago

Comments: Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab

Pros:

It’s too much to like. I like Everything about the software.

Cons:

There’s nothing I really don’t like about the software.

Alternatives Considered: ShareFile VDR

Reasons for Choosing vcita: Vcita offered everything I needed in one package

Switched From: HubSpot CRM

Reasons for Switching to vcita: Vcita integrations were better.

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