15 years helping Canadian businesses
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What Is vcita?

Automate time-consuming admin tasks like payment collection & billing, scheduling, and client reminders & management, so you can focus on growing your business. Stay organized and deliver exceptional client experiences with an intuitive management platform.

Who Uses vcita?

Small businesses who provide services. Over 100,000 users rely on vcita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.

Where can vcita be deployed?

Cloud-based
On-premise

About the vendor

  • vcita
  • Located in Bellevue, US
  • Founded in 2010

vcita support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 18 others

Languages

Dutch, English, French, German, Hebrew and 5 others

vcita pricing

Starting Price:

US$35.00/month
  • Yes, has free trial
  • No free version

vcita does not have a free version but does offer a free trial. vcita paid version starts at US$35.00/month.

About the vendor

  • vcita
  • Located in Bellevue, US
  • Founded in 2010

vcita support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 18 others

Languages

Dutch, English, French, German, Hebrew and 5 others

vcita videos and images

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Features of vcita

  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Attendance Tracking Software
  • Automated Responses
  • Automated Scheduling
  • Availability Management
  • Batch Processing
  • Billing & Invoicing
  • Booking Management
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management Software
  • Case Management Software
  • Class Management
  • Class Registration Software
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Color Codes/Icons
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Statements
  • Customer Support Software
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Data Import/Export
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • EMR/EHR
  • Electronic Payments
  • Email Campaign Management
  • Email Management Software
  • Email Marketing Software
  • Email Reminders
  • Employee Management
  • Enrollment Confirmation
  • Event Management Software
  • Event Triggered Actions
  • Exercise Library
  • Faculty/Staff Management
  • File Management
  • File Sharing Software
  • Financial Management Software
  • Fitness Plan
  • For Accountants
  • For Barbershops
  • For Carpet Cleaners
  • For Dance Studios
  • For Gyms
  • For HVAC Companies
  • For Handyman Industry
  • For Healthcare
  • For Mac Devices
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Physical Therapy
  • For Plumbing Industry
  • For Real Estate
  • For Salons and Spas
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Gift Card Management
  • Group Registration
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • Interaction Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Management Software
  • Lesson Notes
  • List Management
  • Loyalty Program
  • Maintenance Scheduling
  • Marketing Automation Software
  • Mass Texting
  • Medical Billing Software
  • Member Management
  • Membership Management Software
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile App
  • Mobile Coupons
  • Mobile Payments
  • Mobile-Optimized Email
  • Multi-Currency
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Nutrition Program
  • One-to-One Messaging
  • Online Booking
  • Online Classes
  • Online Invoicing
  • Online Payments
  • Online Registration
  • Parent Portal
  • Parent/Student Portal
  • Patient Communications
  • Patient Intake
  • Patient Management Software
  • Patient Portal Software
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection in the Field
  • Payment Processing Software
  • Payroll Management
  • Performance Metrics
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Quotes/Estimates
  • Real-time Scheduling
  • Receivables Ledger
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Sales Pipeline Management
  • Scheduled Messaging
  • Scheduling Software
  • Search/Filter
  • Secure Messaging
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Staff Management
  • Subscriber Management
  • Task Management Software
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing Software
  • Website Integration
  • Workflow Management Software

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Appointment scheduling software that can help you manage and grow your small business.
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Reviews of vcita

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.2
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joshua
Joshua
Digital Product & Marketing Expert in US
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

All around perfect solution for all types of businesses.

5.0 last year

Pros:

I love how this app was thought through very carefully. Everything you need is literally within the app.

Cons:

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

Alternatives Considered: HoneyBook

Reasons for Choosing vcita: With everything Vcita has to offer,I’ve gained way more control because of them.

Switched From: Copper and PocketSuite

Reasons for Switching to vcita: Partnering up with Vcita was the best thing my company could ever do. Overall capabilities are innovative, convenient, and lucrative because of all of it’s features. Like for instance, it has a feature that you could use to generate or capture leads from your website by just simply installing a widget. What more could you ask for?

vcita Response

last year

Thanks for your feedback Joshua! We are so glad to hear vcita has helped you gain control. It's our honor to support you business! We have taken note of your request to expand partnerships and hope to offer additional integrations soon.

Asha
Physician//Owner in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great for scheduling, other features not so much

4.0 4 years ago

Comments: I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve

Pros:

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

Cons:

Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging . Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

Alternatives Considered: Full Slate

Reasons for Choosing vcita: Did not like hippa options Also like client portal with vCita

Switched From: Acuity Scheduling

Reasons for Switching to vcita: Has better reviews and more users.

Agatha
Digital Marketer in US
Machinery, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

vcita - a Great Tool For Business Scheduling

5.0 4 weeks ago New

Pros:

With vcita, appointment scheduling is easy and comes with great CRM capabilities

Cons:

No issues with vcita. It is powerful and very helpful.

Dennison
Owner in US
Photography, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Sinking Ship

2.0 4 years ago

Comments: Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.

Pros:

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Cons:

Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

Alternatives Considered: Acuity Scheduling, Jobber and Schedulicity

Vivian
Owner in US
Accounting Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

Get it!

5.0 last year

Comments: Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab

Pros:

It’s too much to like. I like Everything about the software.

Cons:

There’s nothing I really don’t like about the software.

Alternatives Considered: ShareFile VDR

Reasons for Choosing vcita: Vcita offered everything I needed in one package

Switched From: HubSpot CRM

Reasons for Switching to vcita: Vcita integrations were better.

Software found in