Thought Industries

What Is Thought Industries?

Thought Industries, the #1 B2B customer training platform, helps enterprise organizations optimize training delivery to retain customers. Drive engagement and increase product adoption with interactive courses, webinars, events, assessments, learner notifications, and incentive-based training. Thought Industries features a library of powerful, easy-to-use tools that enable organizations to cost-effectively engage with customers across their entire lifecycle. All from one, robust platform.

Who Uses Thought Industries?

Thought Industries enables customers, brands, and organizations to deliver online learning to professionals, consumers, memberships, and extended enterprise audiences.

Where can Thought Industries be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)

About the vendor

  • Thought Industries
  • Located in Boston, U.S.
  • Founded in 2012
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada, Ireland, United States

Languages

English, Spanish

Thought Industries pricing

Starting Price:

Not provided by vendor
  • No free version

Thought Industries does not have a free version.

About the vendor

  • Thought Industries
  • Located in Boston, U.S.
  • Founded in 2012
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada, Ireland, United States

Languages

English, Spanish

Thought Industries videos and images

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Compare Thought Industries pricing with similar products

Thought Industries

N/A
Free Version
Free Trial
US$4.00/month
Free Version
Free Trial
US$25,000.00/year
Free Version
Free Trial
US$15,000.00/year
Free Version
Free Trial

Features of Thought Industries

  • Access Controls/Permissions
  • Account Alerts
  • Account Management Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assessment Management
  • Assignment Management
  • Asynchronous Learning
  • Audience Targeting
  • Audio/Video Recording
  • Blended Learning
  • Built-in Course Authoring
  • Cataloging/Categorization
  • Certification & Licensing
  • Certification Management
  • Collaboration Tools
  • Communication Management
  • Content Creation
  • Content Library
  • Content Management System (CMS) Software
  • Contextual Guidance
  • Course Authoring Software
  • Course Library
  • Course Management
  • Course Publishing
  • Course Tracking
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Discussions / Forums
  • Employee Training
  • Feedback Management
  • Gamification Software
  • Gradebook Software
  • In-App Training
  • Interactive Content
  • Interactive Learning
  • Knowledge Base Management
  • Launch Management
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Media Import
  • Microlearning Software
  • Mobile Access
  • Mobile Learning Software
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Progress Reports
  • Progress Tracking
  • Quizzes
  • Reminders
  • Reporting/Analytics
  • Revenue Management Software
  • SCORM Compliance
  • Self Service Portal
  • Self Service Tools
  • Self-Learning
  • Sentiment Analysis
  • Social Learning
  • Storyboarding
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management Software
  • Template Management
  • Tests/Assessments
  • Text Analysis Software
  • Training Administration
  • Training Companies
  • Training Management
  • User Onboarding
  • Video Management Software
  • Virtual Classroom Software
  • eCommerce Management

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Reviews of Thought Industries

Average score

Overall
4.6
Ease of Use
4.2
Customer Service
4.4
Features
4.2
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
64%
4
29%
3
5%
1
1%
Abbie D.
Abbie D.
Operations Coordinator in U.S.
Verified LinkedIn User
501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

I love using this software! Robus functionality with easily customizable settings.

5 4 years ago

Pros:

It's easy to use and customize things, and when I don't know how to do something there's a robust help site I can go to for information. The platform is capable of every function we need and they are always making improvements and adding functionality so we can stay cutting edge. I love that we're able to offer some education for free, and other courses at a cost for users. TI makes it easy for us to do both and the detailed reporting helps us track information about all of the users visiting the site. I genuinely love using this platform.

Cons:

The platform can be a bit pricey, but you get what you pay for and in my book, this is well worth the investment.

Mark G.
Salesforce Administrator in U.S.
Financial Services Software, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Superior usability at a realistic cost!

4 3 years ago

Comments: Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness.

Pros:

I am attracted to the modern, sleek design of the platform, as well as the ease of integration.

Cons:

I do not enjoy the limitations on logging in as other users for discovery / troubleshooting purposes. The home/manager portal buttons atop the page are confusing and change based on where you are on the site, this is confusing to most of my internal users.

Thought Industries Response

3 years ago

Thank you so much for your review! Our team is currently fixing button consistency across the platform as part of our initiative to ensure a consistent experience across Manager pages. As far as trouble-shooting goes, your CSM will be in touch to get more information and see how we can best support you! We appreciate the positive review! We rely on your valuable feedback to continually improve our platform.

Verified Reviewer
Communication Consultant in U.S.
Verified LinkedIn User
Machinery, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A lot of potential, but not ready for the big leagues

3 7 months ago

Pros:

Focus on customer training, whereas most learning platforms are primarily for HR and internal training. Thought Industries is built to distribute (and sell) training to customers. Also great features for Panoramas, or customized environments for specific customers.

Cons:

I feel they struggle with usability and flexibility. It's one of the clumsiest CMS's I've worked in as a developer, and feels like they're figuring out how to build this system as they go. That's a bit frustrating when you're building customer-facing content... UI and UX are critical, and they are lacking here. Additionally, they have struggled to distribute content on a global level, though that was one of our requirements during our evaluation and sales discussions. We've faced significant issues with compliance, payment, and legal issues outside of the US.

Nicole S.
eLearning Designer and Developer in U.S.
Computer Software, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Thought Industries, more partner than vendor

4 last year

Comments: Overall, our experience has been wonderful - most importantly the people that work at Thought Industries have been a dream to work with, specifically [SENSITIVE CONTENT HIDDEN] from the customer care group who helped us get transitioned from our old LMS, and [SENSITIVE CONTENT HIDDEN] from technical support who has helped us work through some technical issues. I do really think of them as partners, more than a vendor.

Pros:

Our team is really using more of the features of Thought Industries now that we have our system up and running. What I like most it how the content is organized in the system, how easy it is to assign all of the settings available, and also how easy it is to assign access and use the panoramas to keep different audiences organized.

Cons:

We are struggling with getting a stable certification exam running on the system. Also, I wish the details page could be visible regardless of the subscription model assigned to the user. Lastly, I wish the "back" arrow within the left hand navigation was truly a back "one page" button.

Thought Industries Response

last year

Thank you so much for your kind sentiments, Nicole! We love to hear how we are more than a vendor to our customers. We have also passed your Cons along to Product and CX for a status update and consideration. Thank you again!

Alexandra P.
Customer Success Specialist in U.S.
Higher Education Software, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

A Growing Product With Lots of Potential

5 last year

Comments: We have grown with TI. They do a good job of trying to meet us where we are.

Pros:

I do like that TI is working to improve the platform all the time. They aren't afraid to roll out new features to stay relevant.

Cons:

We have had several instances where things stopped working as expected, and users admins were affected. Sometimes things change in TI without warning that affects our users, and it puts us in a difficult spot.

Thought Industries Response

last year

Hi Alexandra! We wanted to take a moment to thank you for sharing your thoughts and experience which will be shared across our teams. We appreciate your partnership and look forward to continuing to grow with you!