15 years helping Canadian businesses
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What Is Weave?

Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business.

Who Uses Weave?

Any business managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators-- Weave is the organizational tool all office managers need.

Weave Software - Promote your business, get discovered, and win more business with Weave’s simple and effective review management tool.
Weave Software - Collect more with less time, effort, and hassle. Weave Payments is the full payment processing solution that offers multiple contactless payment options that let your customers pay the way they want, whether they’re in the office or miles away.
Weave Software - Practice analytics gives you an in-depth look at trend data to bring back patients with unscheduled treatment, canceled appointments, and other priority patients.
Weave Software - Schedule more appointments, reduce no shows and impress your customers every step of the way – all without tying up your staff’s time.
Weave Software - Know more about your customer as soon as you answer the phone. Contact info, every interaction, any follow ups or tasks at your fingertips so you can provide the best experience possible.

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Reviews of Weave

Average score

Overall
4.2
Ease of Use
4.3
Customer Service
3.6
Features
4.2
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Annelise
Annelise
Operations manager in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Essential for business

5.0 2 years ago

Pros:

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

Cons:

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

Will
Operations Specialist in US
Veterinary Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

VOIP phone service for your veterinary or medical practice

4.0 7 months ago

Comments: Over all the phone system has so many more "Pros" than "Cons". I was there went we had the old phone system but when we switched over it feels and sounds better. The app that you download on your computer is also pretty nice and user friendly. Sending faxes takes some getting used to, but if you want to go paperless than this is the way to go.

Pros:

Love the call recordings as there are many instances where a client claims they were told "???" and we were able to go into the call logs and see when they were called and what was said. Wonderful feature I don't know what we would do without. Also the hold music is a great feature that we love, as before we needed to buy a separate device and now we can just upload our own music for clients on hold or use what they have as default.

Cons:

I don't like that it can be costly. I thought it was flat rate fee per month and if you have 10 phones or 14 phones it would be the same flat rate fee. But I have recently learned that if we added a new phone it is an additional $20 per month per phone that we want to add. Wish that wasn't the case. And would like it to be more backwards compatible with our Practice Management Software (PIMS) as our system will have a client with one phone number and when the client calls it doesn't always display their name. Even when I upload our client list directly, something seems to be over riding the system. example: our system will say "John Smith" but "JSmith" will appear on our caller ID.

Nayeli
Office Manager in US
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Weave to the reacue

5.0 4 weeks ago New

Comments: We love it! Best ones from any other of it’s kind

Pros:

The compatibility to our software for patient management Office Mate and the phone app

Cons:

Maybe that you have to pay more for extra features

Kelly
Owner in US
Medical Practice, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

When my phone number was transported over to Weave they did not have my number working for 2 days

1.0 4 years ago

Comments: [SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN

Pros:

I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

Cons:

I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.

Sonja
Practice Manager in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Worth Every Penny

5.0 3 months ago

Comments: Overall I think Weave is a phenomenal product and I am happy we found it for our practice. They continually are adding new features and provide webinars to allow everyone to master their product and use it to the capacity it is designed for.

Pros:

The real-time text message communication it allows between our office and patients is invaluable. The digital forms that write back into Dentrix are a huge advantage as well. I also appreciate the in-office chat that allows us to communicate with co-workers and not constantly leave our work stations to ask simple questions or communicate something they need to know. These are only a couple of the great things about Weave.

Cons:

I wasn't overly confident in Weave's review platform. We stopped using our former review platform because Weave offered one in the price of what we were already paying and we didn't see great results. I did decide to stop using them for our reviews and went back to our former company and saw instant results again.