18 years helping Canadian businesses
choose better software
WeCounsel
What Is WeCounsel?
Wecounsel, provides online video conferencing software and supporting client management/engagement tools for mental health providers, clients, and healthcare organizations.
Our cloud-based, HIPAA-compliant solution serves as a one stop office for mental health professionals. All users have access to client mgmt, messaging, scheduling, document mgmt, video, and an e-commerce solution.
Free video only and directory plan available. Private labels and development for custom workflow available.
Who Uses WeCounsel?
Psychologist, psychiatrist, LPC, LMFT LCSW, addiction counselors, nutritionists, coaches, behavioral service providers (businesses/organizations)
Not sure about WeCounsel?
Compare with a popular alternative
WeCounsel
Other great alternatives to WeCounsel
Reviews of WeCounsel
Wecounsel is a therapists answer to telehealth!
Comments: Wecounsel is a reliable telehealth platform which allows me to see clients conveniently all over my state! I can access people who would otherwise not have the means to make it into a mental health session due to physical and/or geographical obstacles.
Pros:
Wecounsel is an amazing telehealth platform which allows me to reach out to clients in all parts of my state! I have access to clients who are not only in my city, but I can reach clients all over the state. Wecounsel is easy to use and has great resources on how to get connected and best practices for doing mental health therapy online.
Cons:
I would like Wecounsel to offer more integrative platforms and an ability of clients to do online assessments right from the platform.
WeCounsel
Comments: Fairly sufficient but room for growth
Pros:
Decent service offering mental health
Cons:
Types of ways they deliver mental health
Glitchy system overall
Comments: It wasn't the worst software I've tried, but definitely not the best. My biggest problem was the forms not working--once this was an issue for over a month, and cost me business and likely impacted trust with a referral source. Support was always nice and provided refunds when there were issues on their end for extended periods of time, but I just needed a reliable product. They weren't always good about updating on fixes but responded quickly when I would check in. Appointment reminders would often direct providers and clients to other sites, which was an ongoing issues still happening when I left. WeCounsel does offer some referral opportunities, which is a feature not a lot of competitors offer. However, the reimbursement rate for these is very low and I wasn't able to opt in for that reason. The video quality was typically decent, but not as crisp as other systems. I requested phone calls to discuss some ongoing issues but never got one...I did receive a call from them after I had left the platform, though. I kept my account for a little over a year due to the hassle of switching clients and records over, but after being invited to test competitors, I had to switch. There are too many other platforms that offer more for nearly half the price.
Pros:
Customer support was friendly, but were not always great about providing updates. They were always willing to offer refunds when there were extended issues, though.
Cons:
Video was often glitchy and the forms would not work periodically, which impacted my ability to accept and see clients. Appointment reminders had links to wrong sites. Support never responded to clients who had opened tickets.
A great way to video conference with clients
Comments: WeCounsel is a very easy-to-use platform for HIPAA compliant video conferencing, scheduling, messaging, and documentation. I love that everything is in one place. Despite having detailed instructions on how to use the video feature, clients still have struggled to get their video up and running on the first session. Some of their tech support agents are incredibly helpful and professional, while I noticed some others struggle to maintain a professional demeanor, telling me about trouble they are having with other users, and expressing outward confusion and frustration in problem solving issues, rather than confidence and putting me at ease. I also wish there was a toll free number you could call in the moment if you are experiencing technical issues. Especially when you have sessions scheduled and you waste 15-30 minutes trying to help your client set up their camera, it can be really annoying to "request a call" and have to wait 24 hours to hear back. It would be great to be able to sync the calendar with other calendars but it's still easy to use the calendar feature directly on the site. Overall, I highly recommend using this platform. It's very easy to navigate, upload counseling notes, and even create templates right on the site. They are very responsive to questions and helpful when you need something.
wecounsel Response
8 years ago
Thank you for reaching out and providing your valuable feedback. We are so happy that you are having success with the software. We are happy to conduct test calls with all of your users to make sure they are set up for success prior to your sessions. If you've had a poor experience with support staff, we'd love to hear about it in detail so we can correct the issue. We answer calls during business hours right away and are working on extending hours of operation so evening support is available to you.We are also releasing a calendar sync feature very soon and we'll be sure to let you know when it's available. If you have any questions/concerns I haven't answered, please call 888-958-2885 opt. 4 and let's talk.
Reality of Digital Counseling Fees/Usage
Comments: WeCounsel has a foundation that is excellent. The weaknesses are in the price and technical ease. In theory, it is more fair to charge per usage rather than a monthly fee, or at least have that as an option. The clients very often have difficulty navigating the technology, which can be discouraging. It would be nice to be able to play videos from the Internet to clients during sessions on WeCounsel or have access to a whiteboard or something.
Pros:
Easy for techicnally knowledgeable people. Secure, Hippa Compliant, and billing.
Cons:
Cost, client technical issues.
wecounsel Response
8 years ago
Thanks for reaching out with your valuable feedback. We are happy to hear you are having success with the software. We will do test calls with each of your clients to make sure they are setup for success prior to your first sessions. Our very affordable plans offer you unlimited video conferencing so you can have as many or as few calls as you need. With the screen share option, you can play videos on your computer screen to your clients and we are excited to release the whiteboard feature very soon! We will definitely let you know when that becomes available. If there is a concern/question that I haven't addressed, please give me a call at 888-958-2885 opt. 4 and let's talk.
