15 years helping Canadian businesses
choose better software
Rain POS
What Is Rain POS?
Rain provides an all-in-one retail POS system with everything you need to sell online and in-store. It includes an integrated eCommerce website as well as automated marketing tools. Retailers using Rain give high marks to the seamless relationship between in-store POS and the website. Rain's support ranks very high as well. On average, Rain customers experience a 21% increase in year-over-year revenue after implementing it's software in their stores.
Who Uses Rain POS?
Rain specializes in niche retail markets including Music, Ski, Surf, Dive, Toy, Apparel, Quilt, Sewing, and Craft stores. It simplifies business operations and helps increase total sales.
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Reviews of Rain POS
Alternatives Considered:
Best Cloud Based POS System
Comments: Items category for rental product is a nice addition for POS that is all inclusive with an intuitive dashboard, mobile app and easy integration.
Pros:
Easy way to add products to both POS and eCommerce simultaneously is one of the best way to both.
Cons:
The cost of Rain POS is a bit steep for many local businesses and lack huge community base for support.
Alternatives Considered:
Great System for Small Business
Comments: By going to a cloud based system I am able to keep inventory updated when I am at a trade show or selling product online. The integration with Notions Marketing is a time savor. I no longer have to manually add price, description or photos. Everyone comes over when I place my order with Notions. The ability to download data to excel, make changes then upload it back to Rain is simple and makes mass updates seamless.
Pros:
As a small business it is difficult to manage technology without an IT Department. I wanted to take my business online and struggled to find a solution that was affordable, easy to use and had good customer support. RAIN not only met my goals but exceeded them. Their customer support is what sets them ahead of their competition.
Cons:
There are a couple of features I wish they would improve on. The most important to me are Customer Rewards. It doesn't allow online orders to use their rewards and the accrued reward is a dollar amount they can spend when I need it to be a % off.
Very successful at retail and education management
Comments: Good. It took longer to get set up than we had hoped, as the integration team was swamped. There customer support is ok, but lengthy.
Pros:
I like the integration with My Music Staff. I also like the ease in which we can automate customer payments for services and rentals.
Cons:
I do not like that we cannot easily adjust pricing, and have difficulty on supplier invoice tracking with taxes.
Alternatives Considered:
Disappointed
Comments: It was a rough year and a half trying to operate a business with that many mistakes from their side.
Pros:
I liked that the website and the inventory were combined. That people could see in real time what we had in stock and purchase online. That was nice and was one of the main features of why we went with Rain originally.
Cons:
We spent a lot of time and money on Rain POS. It was the first online computer software company we ever used for point of sale. I spent an entire year in 2017 logging our entire inventory, coming up with pricing and pictures and history on every item. We went live in 2018 and by April 2019 we were done with the contract side and we closed out the point of sale side by the end of that year. Their inconsistences within the contract module were too high. And every time we called in to tech support, all they could tell us what that there was a "glitch" in the system and they couldn't fix it within a timely manner. I really felt like I was losing the trust of my customers because of Rain's mistakes.
Rain Retail Software Response
3 years ago
Holly, thank you for taking time to share your experience with our POS software. Here at Rain, our main objective is helping small businesses like yours succeed, so the fact that you found us to be detrimental to your store is disheartening. We've been busy in the 12 months since you cancelled and have greatly improved our rent-to-own module. If you like, please contact us to see those enhancements.
Alternatives Considered:
Love Rain POS
Comments: They have been fantastic. From set up until current use, they have always been available to help, and have great resources built into their software to help out with simpler things.
Pros:
Rain POS has allowed us to integrate our eCommerce and in store retail in a way that no other company has been able to do. It has been so easy to learn how to use it, and it is very in depth. It is easy for me to change things on the website, and if there is something I can't do, their customer service team is always quick to help.
Cons:
Some features need to be changed buy the software team, I can't change them myself.
