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What Is ToucanTech?

ToucanTech platforms are purpose built for association managers, providing solutions to everyday community management challenges such as encouraging member engagement, providing ongoing membership value and managing new members and renewals. Choose a public website or private portal, combined with a powerful database, email engine & events management system. Manage all member relations in one place, helping to save time, increase efficiency & boost engagement.

Best suited for mid-sized organizations looking for a beautifully designed and sophisticated membership platform, but can work for smaller organizations looking to invest from $10K per year in new software.

Who Uses ToucanTech?

Associations, schools, universities, charities and companies that manage a community of paying members, alumni, donors or enthusiasts.

Where can ToucanTech be deployed?

Cloud-based
On-premise

About the vendor

  • ToucanTech
  • Located in London, UK
  • Founded in 2014

ToucanTech support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 223 others

Languages

English

ToucanTech pricing

Starting Price:

$11,000.00/year
  • No free trial
  • No free version

ToucanTech does not have a free version and does not offer a free trial. ToucanTech paid version starts at $11,000.00/year.

About the vendor

  • ToucanTech
  • Located in London, UK
  • Founded in 2014

ToucanTech support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 223 others

Languages

English

ToucanTech videos and images

ToucanTech Software - A comprehensive community site
ToucanTech Software - Stay connected with your community members
ToucanTech Software - Get to know your community
ToucanTech Software - Seamlessly manage events
ToucanTech Software - Send engaging emails
View 5 more
ToucanTech Software - A comprehensive community site
ToucanTech Software - Stay connected with your community members
ToucanTech Software - Get to know your community
ToucanTech Software - Seamlessly manage events
ToucanTech Software - Send engaging emails

Features of ToucanTech

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Alumni Management Software
  • Application Management
  • Attendance Tracking Software
  • CRM Software
  • Campaign Management Software
  • Candidate Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Content Publishing Options
  • Customer Database
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • Donation Management Software
  • Donor Management
  • Dues Management
  • Electronic Payments
  • Email Management Software
  • Email Marketing Software
  • Email Tracking Software
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • Fee Management
  • For Religious Organizations
  • Forms Management
  • Fundraising Management
  • Grant Management Software
  • Ideation
  • Job Board Software
  • List Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management Software
  • Membership Renewals
  • Mobile Access
  • Mobile App
  • Mobile Giving
  • Moderation
  • Online Calendar
  • Online Giving
  • Payment Processing Software
  • Pledge Management
  • Receipt Management
  • Recurring Giving
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Small Group Management
  • Social Media Integration
  • Surveys & Feedback
  • Task Management Software
  • Third-Party Integrations
  • Volunteer Management Software
  • Website Management
  • Workflow Management Software

Alternatives to ToucanTech

Gain advanced insight into your supporters and build stronger connections by strategising personalised campaigns with our charity CRM.
Unlock the power of your community members with the most flexible and powerful solution for association management and engagement. Learn more about Hivebrite
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
Build a thriving, supportive alumni network to fuel your mission with Graduway from Gravyty.
Cloud-based alumni management tool that helps communities manage online booking, payments, reports, archived photos & event summaries.
Provides a fully integrated, private, supportive online alumni database for your former pupils that both they and you can benefit from.
Legal software that includes document assembly, conflict checking, time recording, trust and office accounting capabilities.
Fundraising solution that helps you communicate with your constituents and make better decisions.
Safe and easy LinkedIn automation tool - automate LinkedIn connections and messages. LinkedIn lead generation, prospecting & sales.

Reviews of ToucanTech

Average score

Overall
4.9
Ease of Use
4.8
Customer Service
4.9
Features
4.8
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
90%
4
8%
3
2%
Melanie
Melanie
Development Director in UK
Verified LinkedIn User
Education Management, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

So happy we made the switch to Toucan Tech!

5.0 3 years ago

Comments: We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are incredibly responsive and customer-focussed. I couldn't be happier that we have made the switch.

Pros:

Having everything integrated in one system has radically improved our working processes. I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most.

Cons:

We probably weren't fully prepared for the workload involved in verifying new members to the online community and this has made us review exactly when we fully launch the portal to our whole alumni community.

Alternatives Considered: Potentiality , Graduway and AlumNet

Reasons for Choosing ToucanTech: We found RE too complex for our needs and also lacking in other areas (i.e. alumni relations and events). It felt like we needed a data expert on the team in order to gain proper reporting value from it and this was never going to be an option. I also grew increasingly frustrated with the time it was taking to rollout full functionality to NXT. We had already made the decision to move before news came out of their data breach in 2020, but their handling of that situation made me even more certain we had made the right decision.

Reasons for Switching to ToucanTech: Having one integrated system definitely appealed. TT also offered great value for money and seemed the slickest product which was best suited to our needs.

Jen
Senior Development Manager in Hong Kong
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Review from an overseas user

5.0 last year

Comments: Overall, ToucanTech is a brilliant product and their team is efficient and friendly.

Pros:

The product is easy to use and I like the logic of the search function. The support team is great and it's very helpful to have the tutorial pages.

Cons:

Data hosting. This is an issue for overseas users as different countries have different data privacy standards.

Alternatives Considered: Blackbaud Raiser's Edge NXT

Reasons for Choosing ToucanTech: It was expensive and the CRM functions are limited, the UX is not friendly.

Switched From: Graduway

Reasons for Switching to ToucanTech: Our organisation has a very unique structure and therefore ToucanTech system works best in terms of support and pricing wise.

Dominic
Teacher of Politics & Alumni Officer in UK
Education Management, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Good for medium sized organisations

3.0 3 years ago

Comments: Amazing customer service

Pros:

Record filter options + galleries interface

Cons:

Design hub for newsletters is a bit clunky

Alternatives Considered: Graduway

Reasons for Switching to ToucanTech: Price

Joanne
Development and Alumni Relations Manager in UK
Education Management, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

New user review

5.0 3 months ago

Comments: Overall experience as been nothing but positive. ToucanTech is a joy to work with, both in terms of its people and the product itself.

Pros:

The friendliness and efficiency of all the ToucanTech team, from the initial sales enquiry and contract negotiation through to the onboarding, data migration, training and support. The whole team have been extremely supportive and patient when at times we were not in a position to make immediate decisions.

Cons:

We have found nothing that we dislike in our use of the product to date.

Alternatives Considered: Potentiality and HubSpot CRM

Reasons for Choosing ToucanTech: Because our product was not giving us what we needed in term of a system that links a CRM database, fundraising, events and communications.

Switched From: Access Charity CRM

Reasons for Switching to ToucanTech: 1. Because we felt there was a more professional approach and consistency in handling the enquiry. 2. The internal and external user experience was preferred. 3. It was not the cheapest of the three products but overall, when all things considered, we felt that we got better value for money.

Lynn
Alumni Events & Communications Manager in UK
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Solihull School Review of ToucanTech

5.0 last year

Comments: ToucanTech are very supportive and continue to support us. Nothing is too much trouble.

Pros:

The look of the system and how easy it is to use and manage. The Events feature is great, it has really helped me plan, organise, track attendance and promote our events. I also like the Advanced Filtering function where you can drill down specific user groups to send mass emails and analyse the data i.e whose reading your emails. The Fundraising section is excellent and direct payments updates the record automatically saving time and resource.

Cons:

I do not have any dislikes, we are very pleased with the system. The only one thing I recommend is that you need to keep your data as up to date a possible. You data is only as good as the information you put in.

Alternatives Considered: Potentiality and Graduway

Reasons for Choosing ToucanTech: Raisers Edge was too complex and we only used the basic of the functionality. We felt it was more geared to Universities.

Reasons for Switching to ToucanTech: It was an all in one crm system which has all the functions we required and is easy to navigate. ToucanTech support and data team were so helpful and continue to support us. We are so pleased we made the move.