CharityEngine

Who Uses CharityEngine?

CharityEngine, the all-in-one CRM, is the ideal solution for small to mid-size nonprofits looking for powerful fundraising tools and real-time donor management software.

What Is CharityEngine?

With the CharityEngine nonprofit CRM, you can take charge of the fundraising funnel. Raise more dollars and create stronger support for your mission with intuitive software for fundraisers of any level, centralized, all-in-one tools that collect all of your data in one place, automation, and integration that lets the data do more of the work. Book a demo to see data-driven, donor-centric fundraising in action.

CharityEngine Details

CharityEngine

http://www.charityengine.net/

Founded 1999

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CharityEngine Software - 360 Degree Donor View
CharityEngine Software - Donation & Registration F
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Compare CharityEngine with similar products

Starting price

US$149.00/month
US$99.00/month
N/A
US$10.00/month

Free Version

Free Version No
Free Version No
Free Version No
Free Version Yes

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

CharityEngine deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

CharityEngine Features

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Attendance Management
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Contact Database
  • Contact Management Software
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Donation Tracking
  • Donor Management
  • Electronic Payments
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Event Management Software
  • Event Scheduling
  • Event Ticketing
  • For Nonprofits
  • Forms Management
  • Gift Matching Management
  • Grant Management Software
  • Mobile Access
  • Mobile Giving
  • Online Giving
  • Payment Processing Software
  • Personalization Software
  • Pledge Management
  • QuickBooks Integration
  • Receipt Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Summary Reports
  • Third Party Integrations
  • Volunteer Management Software
  • Website Integration

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  • Committee Management
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  • Credit Card Processing
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  • Customizable Fields
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  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
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  • Electronic Payments
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View full list of Nonprofit CRM Software

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  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Attendance Management
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Committee Management
  • Communication Management
  • Contact Database
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  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
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  • Drag & Drop
  • Dues Management
  • Electronic Payments
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  • Event Scheduling
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  • Fundraising Management
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  • Membership Management Software
  • Mobile Access
  • Real Time Analytics
  • Real Time Reporting
  • Receipt Management
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Social Media Management Software
  • Third Party Integrations
  • Volunteer Management Software
  • Website Integration

View full list of Nonprofit Software

CharityEngine Alternatives

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CharityEngine Reviews

Read all reviews

Overall rating

3.9/5

Average score

Ease of Use 3.5
Customer Service Software 3.7
Features 4.1
Value for Money 3.6

Review software

Share your experiences with other software buyers.

Write a Review!
Michelle H.
Director of Donor Services
Nonprofit Organization Management, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020-11-18

"Power behind your reporting"

Pros: CharityEngine is a great CRM tool, for me the feature I use most often is query builder to create custom reports of specific parts and types of data. I love the functionality available in Query Builder, and since my organization has some pretty complex data structures, CE makes it really easy for me to get exactly the data I need at any given time.

Cons: Sometimes when there are updates to the software, some functionalities are down temporarily, but their team always works swiftly to make sure everything is running smooth!

  • Reviewer Source 
  • Reviewed on 2020-11-18
Benjamin M.
CEO
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-08-22

"Not just Donor Management"

Comments: The system not only solves some of the most complex donor management system needs, but in some cases it's working for my association customers to manage membership needs as well. As for associations that have a donor arm, which is where we've done a lot of work, this system is easy to integrate as needed but is a real 360 degree view while also having top notch web forms, marketing automation and other critical items that are huge money and time savers for nonprofits

Pros: For a multi-tenant system, I'm really surprised at the extensibility of the system. Without "customizing" everything, it's really flexible and configurable to meet a lot of different business rules that are unique to my customers. Their data model and ability to query and layer queries is really impressive compared to similar systems in the market.

Cons: Hard to say, I think it may be somewhat difficult to set up if you aren't trained on it like my team is as an integration and implementation firm. We work with many similar systems in the market though and I'd say comparatively, it's easier to set up than most other member and donor management systems. I wish it had some additional functionality like the Association Management Systems (AMS) market has around testing, certification and things like that, we could have consolidated down to fewer systems in the stack for our customers who we implemented it for, but that's not what we bought it for. I'm super pleased with what's there.

  • Reviewer Source 
  • Reviewed on 2019-08-22
Margie E.
Director of Organizational Outcomes
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 2020-07-23

"Design seems tailored more to mass mailers than high dollar cultivators"

Comments: I was brought in to the organization after they had spent 9 months trying to transition to Charity Engine. I found that the data transfer from our old system was not done correctly and it took a lot of time to get that sorted out. It isn't intuitive, and is over complicated. It is hard to find what you are looking for in the navigation.

Pros: Query capability. Online forms. Payment processing.

Cons: We can't use for generating acknowledgement letters because they won't format correctly. We didn't use initially for email communication, but they have improved that feature. It is very clunky to add or update individual records, requiring user to go in and out of many screens and remember to flag things, such as address is preferred, and remember to click a save button. Far too many steps. It doesn't help with grant management. Event management also is not good. It is difficult and time consuming to record activities (meetings, phone calls) that you have had with your donors, and then they are not exportable on reports.

Vendor Response

by CharityEngine on 2020-09-28

Margie, thank you for your feedback. It looks like we missed on training here. Many of the issues you've cited, such as properly formatted acknowledgement letters or recording and reporting on activities are core capabilities and we're going to make sure we get you up and running. Better knowledge around how to navigate the platform may also help lead to less clicks to get what you need. I believe our team has already reached out to you for additional help and training and hopefully you are already on a path to a better experience. Thank you for your partnership and for letting CharityEngine be part of the wonderful work you are doing at Center for Education Reform.

  • Reviewer Source 
  • Reviewed on 2020-07-23
Nick L.
Donor Database Manager
Nonprofit Organization Management, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-07-11

"A view from a non-profit Food Bank."

Comments: As the donor database manager, I spend each and every day within CharityEngine. Processing donations, tracking pledges, building forms, event management, reporting and more. The overall experience I have had with CharityEngine is hands down some of the best. Each and every feature within CharityEngine continues to inspire individual growth within myself as the opportunities are endless.

Pros: The convenience, and ease of all fundraising streamlines comes within CharityEngine. From simple donation processing, to online forms, event registrations and individualize marketing tools, CharityEngine is the powerhouse software. CharityEngine continues to improve with each and every release bringing more and more improvements for continued growth in the fundraising segments. Managing our major gifts program through CharityEngine has allowed our gift officers to track opportunities, pledges and payments, reporting and all, in real-time.

Cons: Although we integrated CharityEngine just shy of a little over two years ago, it seems like just yesterday! We continue to grow as an organization, and within that growth we continue to grow within CharityEngine. That being said, each and every day I continue to learn more and more that CharityEngine can do. Of course, we run into a hurdle here and there, but fortunately, we have a great support team behind us, and for that fact we really haven’t run into anything we find as a dislike.

  • Reviewer Source 
  • Reviewed on 2019-07-11
John C.
President
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-08-24

"Great comprehensive solution!"

Pros: - Flexibility and ease of use
- Robust functionality that facilitates/addresses all of our fundraising, marketing and donor management needs.
- very responsive customer support

Cons: No complaints. This is a great, very cost effective solution.

  • Reviewer Source 
  • Reviewed on 2019-08-24