What Is CentralReach?
The CentralReach platform is a fully integrated HIPAA-compliant EMR, practice management, and clinical data collection for Applied Behavior Analysis (ABA). CentralReach offers a suite of solutions to help providers unlock their potential, elevate care and measure success. From business intelligence, managed billing services, clinical assessments, learning management system, and more, CentralReach is a trusted provider to over 1,600 therapy practices.
Who Uses CentralReach?
Midsize to large ABA therapy practices needing practice management and clinical data collection solutions. Business intelligence, learning management and managed billing solutions are also available.
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Reviews of CentralReach
Central Reach as a Behavioral Therapist
Comments: This is very handy and convenient. I dont have to worry about much other than focusing on my client and running trials. It can take a while to get use to. There is a ticket section to get assistance from the IT team for Central Reach but it takes a while to get a response to your ticket. Most thing HR could help me with. It also took a lot longer to get the flow of the trials without paper. You can only see 2-3 trials on the screen at once, so there is a lot of scrolling if your client has many trials. During this time of trying to find the trial you are working on, your client has now eloped. It's a balancing act, but it should only take a few weeks to find your groove.
Auto charting No need to calculate Easy access from your phone or computer Auto time tracking Option to specify what method was used during that specific trial (ie. errorless correction) Live sessions can be viewed by multiple people at the same time whether in session with you or not.
Glitches a lot When using the app on the phone I would try to scroll through the screen info or stat sheet and instead of scrolling it would initiate a page reload. This would wipe out all notes I had entered on my end session form.
CentralReach For ABA Data Collection and Storage
Comments: I am able to record and store all my clients data easily in one safe place.
I like how CentralReach systematically prompt fades as the client got closer to acheiving our behavioral targets. It was relatively simple to use and I use it for 7 hours each day so that's a huge help!
Although I know that it's imperative for the system to log out after a period of pause for HIPPA reasons, however, I wish the system let you stay logged on for a bit longer since I would constantly have to re-log back in during the time I was administering DTTs.
Do not use for ABA data collection purposes
Comments: The technical difficulties combined with the very complicated user experience make this a platform I discourage ABA providers from using.
The calendar views, authorization management and utilization are great to use.
The process to setting up data collection for ABA providers requires a huge amount of response effort compared to other platforms like Catalyst. The procedures are so disjointed between the overall data book, the goals, importing curriculums, I work twice as hard to include relevant info. In order to be compatible with their reporting system, you have to place information at goal levels that should be at target level or enter it twice if you wish to access it logically for data analysis. The graph view does not allow for trends across anything but an entire time period (does not adjust per month or 3 month period for example), if you switch data to per week or month, goal and phase change lines disappear. You cannot view an average of data. The reports generated looked very unprofessional and you cannot alter graphs to different views unless you manually delete them and re-import. The list goes on. The CONSTANT tech issues lead to problems with session timers, saving data, trouble with rates that took months to resolve, and often a complete inability to access any necessary parts of the platform during business hours. At least 1 time per week there are issues, sometimes more. Our clients and staff pay the price for this.
Central Reach vs Kareo
I like how user friendly this software is. I am able to track cancellations, authorizations, and the amount of remaining hours we have left on an auth very easily.
The meta data does not always pull into a report.
Learning curve required but excellent product
Comments: Central Reach customer service team is great! They respond within 24 hours and always have great recommendations.
Once the system is set up as desired, it makes data collection and admin duties flawless.
It does take about a month give or take to go through the training and set the system as you desire.