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What Is TouchBistro?
TouchBistro is an all-in-one, cloud-based POS and restaurant management system that enables operators to take care of their guests and grow their businesses. Designed exclusively with restaurants in mind, TouchBistro provides the most essential front of house, back of house, and guest engagement solutions on one easy-to-use platform. More than 16,000 restaurants powered globally!
Who Uses TouchBistro?
TouchBistro's all-in-one, cloud-based POS is perfect for any Full Service or Quick Service restaurant looking to lower costs, increase efficiency and enhance their customer experience.
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Reviews of TouchBistro
For iPad soulution for busy restaurants, this is your answer!
Comments:
I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta
Pros:
Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.
Cons:
No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.
Alternatives Considered:
Slick, powerful & user-friendly in a small package
Comments: This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!
Pros:
The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.
Cons:
The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.
Worst Customer Servics
Comments: They performed well, but something happened in 2019 and they’re current attitude became an “I don’t care” philosophy.
Pros:
Good working restaurant system and in the beginning was a well run customer focused company
Cons:
Absolutely the WORST customer service department in the history of business. I would not recommend this company if they gave you the equipment for free. To be honest, I have been trying to resolve an issue for 3 months, after numerous calls, emails, and on hold…nothing has been resolved.
TouchBistro for Resorts
Comments: Overall - we've found TouchBistro to be the most robust, yet easy to use program on the market. While other POS might be simpler, TB fulfills more functions than most, while still be easy to navigate.
Pros:
We love TouchBistro to manage room charges and the mass amount of listed items that we sell from our fine dining restaurant to our gift shop.
Cons:
One of the biggest challenges we've found with TouchBistro is the technology issues whenever updates are needed. It's often something that can't be fixed in house and that's down time we can't afford to lose.
TouchBistro Response
last year
Hi Emily, thank you for the kind words! We're glad to see that TouchBistro has had a positive impact at your venue. -Carly
Alternatives Considered:
Overall great experience!
Comments: Very happy with everything except the card readers.
Pros:
My employees transitioned over to TouchBistro really well. It's really easy to use.
Cons:
We have "portable" card readers. They're not very "portable". Very glitchy.
TouchBistro Response
last year
Hi Christi, thank you for the kind words! I'm so glad to hear that TouchBistro has had a positive impact on your venue and staff. -Carly
