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What Is Housecall Pro?

Housecall Pro is an all-in-one Plumbing business management app that helps automate business processes and workflows. Trusted by over 30,000 home service companies. Features include: QuickBooks Desktop & Online integration, scheduling, dispatch, invoicing, text notifications, payment processing, marketing, online booking, & much more!

Who Uses Housecall Pro?

Housecall Pro saves valuable time for all home service professionals across plumbing, electrical, carpet cleaning, HVAC, housekeeping, handyman, window cleaning, locksmith, and many other industries.

Where can Housecall Pro be deployed?

Cloud-based
On-premise

About the vendor

  • Housecall Pro
  • Located in San Diego, US
  • Founded in 2013

Housecall Pro support

  • Phone Support
  • Chat

Countries available

Canada, United States

Languages

English

Housecall Pro pricing

Starting Price:

US$69.00/month
  • Yes, has free trial
  • No free version

Housecall Pro does not have a free version but does offer a free trial. Housecall Pro paid version starts at US$69.00/month.

Pricing plans get a free trial

About the vendor

  • Housecall Pro
  • Located in San Diego, US
  • Founded in 2013

Housecall Pro support

  • Phone Support
  • Chat

Countries available

Canada, United States

Languages

English

Housecall Pro videos and images

Housecall Pro Software - Housecall Pro jobs manager
Housecall Pro Software - Housecall Pro payments management
Housecall Pro Software - Housecall Pro drag-and-drop scheduler
Housecall Pro Software - Housecall Pro reviews management
Housecall Pro Software - Housecall Pro customer notifications
View 6 more
Housecall Pro video
Housecall Pro Software - Housecall Pro jobs manager
Housecall Pro Software - Housecall Pro payments management
Housecall Pro Software - Housecall Pro drag-and-drop scheduler
Housecall Pro Software - Housecall Pro reviews management
Housecall Pro Software - Housecall Pro customer notifications

Features of Housecall Pro

  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Automated Scheduling
  • Availability Management
  • Bank Reconciliation
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Change Order Management
  • Chat/Messaging
  • Client Database
  • Client Management
  • Communication Management
  • Contact Database
  • Contract/License Management
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Invoices
  • Dispatch Management
  • Document Management Software
  • Electronic Payments
  • Electronic Signature
  • Email Management Software
  • Employee Management
  • Employee Scheduling Software
  • Equipment Tracking
  • Fleet Management Software
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For Small Businesses
  • GPS
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing Software
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing Software
  • Preventive Maintenance Software
  • Project Scheduling
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Reminders
  • Reporting & Statistics
  • Routing
  • SMS Messaging
  • Scheduling Software
  • Self Service Portal
  • Service History
  • Takeoff Software
  • Task Management Software
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking Software
  • Work Order Management

Alternatives to Housecall Pro

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QuickBooks Online is an accounting software and app that allows you to manage your business anywhere, anytime. Learn more about QuickBooks Online
The #1 software to run your entire plumbing business - FieldEdge helps you save time and make you more money!
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ServiceTitan is the leading software solution that's changing the way residential and commercial plumbing shops do business. Learn more about ServiceTitan
Join over 200K home service pros using Jobber. Organize your business, win more jobs, and get paid 4X faster. Get started today. Learn more about Jobber
Easy to use CRM for any service businesses that look for affordable management solution. Priced for the small business owners.

Reviews of Housecall Pro

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
femi
femi
Head of procurement in Nigeria
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Service Delivery

5.0 4 weeks ago New

Comments: Really exceptional software i will recommend to my colleagues.

Pros:

keeping appointments with my patients has really seen an increment of about 20 percent compare to the last two year. which has helped improve my time managment

Cons:

Knowing how the understand the usage of how the plumbing option works becauses this a been quite demanding for me.

Rayanne
Rayanne
Operations Manager in US
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

EXCELLENT

5.0 4 years ago

Pros:

HCP is very easy to use and a very intuitive layout. When we tried ProjX360 and D-Tools SI, there was a HUGE initial setup required and a HUGE learning curve to figure out how to use the programs. Not HCP. Easy to use from Day 1 and it's quick and easy for new employees to learn. One of the best things is the customer service. It's top notch. They always solve the problem, even if they have to go research and get back to me the next day (and they actually DO get back to me). They also make it easy to contact them with a button on the bottom right of the screen. Other softwares I have to scour the internet trying to find out how to contact customer service.

Cons:

Would like to see more integrations and there are little things I would change here and there, but I know that's hard to do since the software covers so many different industries. A better way to pull reports would be especially good.

Alternatives Considered: D-Tools System Integrator (SI)

Reasons for Choosing Housecall Pro: We started on HCP and then switched to try both ProjX360 and System Integrator by D-Tools. BIG mistake both times so we're back with HCP. We

Switched From: ProjX360

Verified Reviewer
Verified LinkedIn User
Accounting Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Compared to other applications, this is really the best application.

5.0 3 weeks ago New

Comments: After moving recently, I updated my business address in my profile a couple of months ago. However, during this update, some profane words were mistakenly entered into the license box and saved. Consequently, every PDF invoice sent to customers now displays these profane words at the bottom. HCP informed me they cannot determine the exact date of the change or provide copies of emails sent to customers during that period. This complicates how I can manage disclosure to affected customers, especially since not all of them check the PDFs. It's baffling that HCP lacks email history retrieval capability; this raises concerns about using Twilio in the future. While I take responsibility for the profanity's origin, it was HCP's system that propagated it to customer emails, potentially exposing them to legal liability. If a customer does view the PDF, I will promptly provide them with HCP's contact details."

Pros:

Ideal for new companies aiming to go paperless. I've never seen such an innovative application before. I recommend it to everyone I'm sure anyone will use this app and not regret it. It's the best choice.

Cons:

HCP is shifting focus towards marketing, moving away from serving professional clients to targeting warranty companies. There's no efficient way to search for jobs and clients using keywords on the main page, a feature that's commonplace on Google platforms. My main grievance: Emails sent to clients are done through HCP without providing the pros with copies of what's been sent. This lack of traceability compliance means jobs can be edited post-client billing, with no way for our office to confirm what clients have received, as HCP can't retrieve it beyond 7 days

Esther
Owner in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Mixed Emotions

3.0 5 years ago

Comments: PRO: Liked the GPS locator for the office and field techs. The app was also very easy for the techs to maneuver. Having a picture of the tech when notifying the customer via text they were on their way was great. Made our customers feel at ease for them to know who would be coming to their door.
CON: Chat takes way too long and not able to speak to someone. We have a lot of commercial accounts that require a purchase order number on the invoice. There is no "box" to add PO, need to put in the notes at bottom of invoice. Should be at the top of the invoice for customers to reference quickly. Job location only has two lines available. Again, a lot of our commercial customers have several job descriptions and need to have the job location name (1st line), street address (2nd line) and city, state and zip (3rd line). They do have the "parent/child" entry but they are separate from each other when searching or invoicing. Can't search for an invoice number quickly. Need to pull up the customer and then find the invoice. Invoice template could not be changed, font too large and spaced out way too far so almost every invoice went into 2 pages. A lot of our commercial customers had complained because they were having to print out multiple pages for an invoice.

Pros:

We loved the GPS that showed the property location and street view. This helped our techs locate the property without questioning. Also when entering the job, it prevented the office from a typo when entering the property street address.

Cons:

At first sign up we were given our "own" personal trainer. However, she was on a time limit and did not help with our concerns. Would cut me off and say she had to take other calls, would need to set up another appointment... a few days later. Got my 30 minutes again, then she said set up 5 jobs and see how they go. The problem is that our business did not stop, it had to keep running and we didn't know how to set up our system. By the time it was set up we had a huge backlog of entering, late invoices, etc. After our 2 or 3 visits with our "personal trainers", they converted us to customer service online chat only. It took a long time to get someone to respond, most times would lead into another question, wait again, and so on. Wasted so much time in the office! At the beginning of set up, it took days and hours to get results, very, very frustrating. Kept asking if we could just speak to someone and they said they were set up for online chat and could make an appointment if the concern was something a chat could not resolve. I would need help at that moment, would not want to wait several days to speak to someone. ( After a few weeks we ended up going to Service Fusion which gave us 60 full days with our personal trainer. Would spend up to an hour on the phone guiding us through the set up. And if our rep was not available, you could speak to anyone on the customer service team. Absolutely wonderful!)

Charity
Owner in US
Consumer Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Super friendly and helpful

4.0 4 months ago

Pros:

The staff is incredible and provides a really comprehensive yet efficient demonstration, to start with an then blew my mind with how simple and straight forward the software is, all the whole tending to so many needs that come with being in the cleaning industry.

Cons:

So far, the only thing I don't like is that I didn't hear about it sooner!

Alternatives Considered: CleanGuru

Switched From: Clean Master