What Is Yext?

Yext is a hosted search-as-a-service platform that empowers businesses to build frictionless digital experiences wherever consumers look for answers.

At the foundation of our platform is a Knowledge Graph, a brain-like database that stores all of a business’s most important information. This enables brands to deliver direct answers to customer questions across any of our 250+ integrations with industry partners, so brands can manage data and capture consumer intent with the tools they trust.

Who Uses Yext?

Both national and international businesses of all sizes across all verticals. Yext works with Small and Medium-sized businesses, Enterprise businesses, and Partner re-sellers.

Where can Yext be deployed?

Cloud, SaaS, Web-based

About the vendor

  • Yext
  • Founded in 2006
  • Phone Support
  • 24/7 (Live rep)

Countries available

Australia, Austria, Belgium, Brazil, Canada and 30 others

Languages

Chinese, Czech, Dutch, English, Finnish and 10 others

Yext pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

Yext does not have a free version but does offer a free trial. Yext paid version starts at N/A.

About the vendor

  • Yext
  • Founded in 2006
  • Phone Support
  • 24/7 (Live rep)

Countries available

Australia, Austria, Belgium, Brazil, Canada and 30 others

Languages

Chinese, Czech, Dutch, English, Finnish and 10 others

Yext videos and images

Yext Software - Yext Knowledge Graph
Yext Software - Yext Listings
Yext Software - Yext Reviews
Yext Software - Yext Analytics
Yext Software - Yext Answers
View 6 more
Yext video
Yext Software - Yext Knowledge Graph
Yext Software - Yext Listings
Yext Software - Yext Reviews
Yext Software - Yext Analytics
Yext Software - Yext Answers

Compare Yext pricing with similar products

N/A
Free Version
Free Trial
US$29.00/month
Free Version
Free Trial
US$99.00/month
Free Version
Free Trial
N/A
Free Version
Free Trial

Features of Yext

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Artwork Management
  • Brand Guidelines
  • Brand Tracking
  • Cataloging/Categorization
  • Collaboration Tools
  • Competitive Analysis
  • Content Management System (CMS) Software
  • Content Publishing Options
  • Conversion Tracking
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Templates
  • Dashboard Software
  • Data Visualization Software
  • Digital Asset Management Software
  • Document Management Software
  • Engagement Tracking
  • Full Text Search
  • Keyword Rank Tracking
  • Keyword Research Tools
  • Keyword Tracking
  • Knowledge Base Management
  • Negative Feedback Management
  • Performance Metrics
  • ROI Tracking
  • Real Time Notifications
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring Software
  • Social Sharing
  • Text Editing
  • User Interaction Tracking
  • Version Control
  • Website Analytics
  • Workflow Management Software

Alternatives to Yext

SAS Customer Intelligence uses analytically driven contextual personalization to help marketers elevate the customer experience.
#1 Marketing Platform For SMB's! Create a Free Account
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
Power your content with award-winning DAM, PIM, MRM, and brand management solutions with service beyond compare. Learn more about Widen Collective
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Build customer relationships for life with data-first digital marketing
Orange Logic provides a powerful DAM platform to increase control, creativity and commercial advantage.
eTEAM provides efficiency, data security and global control for creating, managing and publishing strategic content on different media.
Marketing automation solution ideal for franchises & multi-site owners. Business solution providers can private-label SeoSamba MOS
FORM OpX improves operational compliance by digitizing audits and inspections on mobile to reduce risk and improve safety and quality. Learn more about FORM OpX
With Facelift Cloud, we provide a multi-certified solution that combines all components for professional social media marketing. Learn more about Facelift Cloud
Saphyte leads in technological disruption with its most advanced and innovative features designed to help your business grow.
Contract Lifecycle Management designed to help businesses generate legal documents, automate workflows and handle collaboration.

Reviews of Yext

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.0
Features
4.2
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Giovanni J.
Giovanni J.
SEO Specialist in U.S.
Verified LinkedIn User
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

My Go-To Local Business Listing Software

5 3 years ago

Comments: Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.

Pros:

We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.

Cons:

The cost makes it a bit difficult to sign up some clients that do not have a big budget.

Yext Response

3 years ago

Thank you for leaving your review, Giovanni. We appreciate the kind words and are glad to hear that your clients are finding success with our services.

Ian R.
Manager in U.S.
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Effective and Easy to Use

5 3 years ago

Comments: Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too

Pros:

It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too

Cons:

Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)

Yext Response

3 years ago

Thank you for your review, Ian. We're happy to hear that you're satisfied with our products and services and appreciate the feedback on our pricing structure. We are always looking for helpful feedback and will pass it along to our team. Thank you again for being a great customer.

Don A.
Internet Technology in U.S.
Marketing & Advertising, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Customer Service Is Horrible

1 6 months ago

Comments: Overall, for the money and the net result, YEXT is not worth investing in.

Pros:

I don't really have any pros about this software.

Cons:

I work with a company that has an Enterprise account with YEXT, and as we struggle to learn how the system operates we must lean on support for assistance. Unfortunately, YEXT's support is almost nonexistent. I use the term "almost" because the individuals who make up the support team do make an effort to assist. But, I believe that support has almost zero knowledge of how the system operates in the first place. When I ask specific questions about pushing information from one location to another I'm presented with articles and confusing terminology that gets me nowhere. You must schedule a 30 minute window for support calls, which usually leave me with more questions than I had in the first place.

Yext Response

4 months ago

Hi Don, we appreciate your feedback. We understand there are a lot of capabilities in the Yext platform, and so we offer lots of support and training options. We're disappointed to hear you've had a difficult time navigating so far and we want to ensure we're doing everything we can to make things easy for you. We strongly recommend taking advantage of our Hitchhikers program. Check it out on our website. It's a free and comprehensive walkthrough of every feature in Yext. If you have other questions, please reach out to Support and reference this review. We look forward to working together this year!

Russ A.
Russ A.
Digital Marketing Manager in U.S.
Verified LinkedIn User
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

588% Increase in Listings Reach

5 3 years ago

Comments: With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer Actions, and a 588% increase in listings reach.

Pros:

Before Yext, our listing distribution software took weeks to update directories. Now with Yext, I can make big changes within hours. Its duplicate suppression is powerful, its analytics tools are extremely useful, and their customer support is second to none.

Cons:

There is troubleshooting with every product you use. There have been a few issues in our account with connections and categories, but the Yext team was quick to help us find a solution. It's

Yext Response

3 years ago

Thanks for leaving your review, Russ and for sharing the results you've seen with our products.

Verified Reviewer
Digital Strategy Manager in U.S.
Verified LinkedIn User
Marketing & Advertising, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

A Powerful (Albeit Expensive) Option for Listings Management

4 3 years ago

Comments: Unified listings and review management has helped improve efficiency and ensure that all of our client data is correct, up-to-date and on the most important sites.

Pros:

Customer service/support is best-in-class for this type of platform. The platform links up with some relatively important sites and services, and I really like how well the knowledge graph works to unify data across all of them. Duplicate suppression is top-notch, and everything is explained clearly for novices to power users.

Cons:

Like any platform of this type, Yext's portfolio of linked sites does include some relatively low-quality options (i.e., some listing sites that aren't applicable to most industries).

Yext Response

3 years ago

Thank you for your feedback! We're glad to hear you found our Listings and Reviews products helpful for your business.