Pabau
What Is Pabau?
Keeping track of your clinic appointments, records, billing, and inventory can be a nightmare.
That's where Pabau comes in — the all-in-one software that helps you streamline and automate every part of your clinic management.
- Save 12+ hours/week on admin work
- Easily manage your clients and staff
- Go 100% paperless
- Move all your data in just 1 week
Trusted by 23,000+ users. Book your personalized demo today.
Who Uses Pabau?
Pabau is designed for clinics of all types and sizes — from solo part-time practitioners, to multi-site national brands. It also serves all major industries.
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Reviews of Pabau
Bernardo
Highly recommendable software for clinics and groups of clinics
Comments: Superb
Pros:
The specific reason for which I selected Pabau is that it has an excellent scheduling feature for multi clinic operations. This was an essential feature for me and is working flawlessly. After that, the training is excellent, [SENSITIVE CONTENT] has been spectacular to help us get into the software.
Cons:
So far nothing really; I would make the CRM section a bit more comprehensive, nevertheless, as we can customise it, it is not an issue at all.
Oyin
Alternatives Considered:
Pabau software does most things well
Comments:
It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software.
Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it.
Customer support is below par. Should have a live chat or phone line to call.
A lot of training videos are on a Vimeo account that isn't shared with you at implementation, some features and options have been improved and videos not updated.
The step by step guide function for registered accounts doesn't work and the webinars seem very uninteractive. Seems to be a rush to finish within the 3o minute tieframe.
Pabau has account managers, programming and implementation specialists but it's not ideal if you can't sold problems immediately.
A ticket system that shows other client's concerns or questions would have saved a lot of hassle.
User's forums, blogs, FAQs, Q & As are available but not shared when you come on board.
Having a widget isnt suitable for all sorts of web platforms.
Referral tracking is especially difficult when customer processes are handled putside your existing platform.
Would have like to integrate a diferent payment processor rather than being limited to skype
As at noww, Pabau sems the best fit for our business but we are not assured enough to stop looking for alternatives
Pros:
A lot of features. Before and after pictures A lof of templates to choose from. Support team willing to integrate any pdf form and help customise to your brand
Cons:
Customer support not always accessible. Would have preferred a dedicated number to call, opening hours etc. A lot of communication is via email or a request for a call back. Not suitable when the software isn't responding or you need quick fixes. Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations Ipad necessary for patient journeys function
Pabau Response
7 months ago
Hi Oyin, I just wanted to reply back to this review and thank you for your detailed and thoughtful feedback. In particular, your points about better highlighting our educational resources to new users will be actioned upon. I would also like to make you aware that we do indeed have a live chat function. We moved away from phone-based support (though do still escalate to this when required) to a live chat feature because our data showed it to be a more effective method of supporting our customers. However, we will consider if there is a better way of making sure our customers know this support exists. Thanks again for trusting Pabau as your practice CRM and for helping us to get that little bit better with your constructive feedback.
Elizabeth
Pabau EMR Review
Comments: Excellent system, Excellent response time. The recorded Zoom training videos are extremely helpful to go back and re watch them later.
Pros:
I purchased this product for my med spa recently and find that its one of the best I have seen. Its easy to use and customer service through the entire set up has been excellent. I am located in the United States and they have done a fantastic job at making adjustments to accommodate the United States medical system and requirements. I would highly recommended this system. Cost is fair and this program has many features included that others companies seem to charge extra for. I have used many EMR programs in a variety of settings as a healthcare provider and this one is at the top of the list! Great job Pabau!
Cons:
The only issue I had at first were some of the forms needed to be adjusted to put the date of birth and year in the order we use in the states as compared to UK. My issues were quickly resolved when I discovered them in the system.
Imogen
Terrible Customer Service
Comments: Since they switched to an automated chat service and you cant call them and no one replies to emails it has been the worst.
Pros:
It is hard to like anything when there is no customer support
Cons:
Pabau is very complex and no one is available in any capacity to guide you through it. Once they have your money they hang you out to dry
Ivona
Excellent solution for me
Comments: I stumbled into the business two years ago, and I can genuinely say that it was one of the finest professional choices I have ever made. As soon as I started, I saw there was a lot of opportunity for advancement in terms of my duties, position, and the development of team and leadership abilities, which is always a plus in any profession.
Pros:
The company's willingness to consider fresh concepts that might enhance our daily, weekly, monthly, and yearly workflow is something I truly like. Our daily work is more productive as a consequence of the implementation of ideas that staff members, including myself, have offered.
Cons:
There are a few changes that need to be made, such as the ability to remove photographs from the iOS app and add simple notes, but Pabau is wonderful at listening and will accept suggestions.
