Rentals United

Overall great company, there are some part still can improve and grow together

Pros:

Multi-channels,Quick support Good account manager (Ms Vivian ) The important part is system stable and a responsible account manager for our company

Cons:

Forgive my directness, System error happened many times between Airbnb and Agoda. and sometimes B.com . This issue keeps happening it's very unfortunately seems the system is not very strong. Rental Unite need to connect to Chinese channel *C-trip* and Japanese channel* Rakuten and Jalan * will be more powerful in Asia marketing

The channel manager you are looking for :)

Comments: I'm really having a positive experience with RU, special thanks to [SENSITIVE CONTENT HIDDEN]. She gave me really all support I needed! I would

Pros:

The best part of this channel manager is the function that allows you to import the properties from Airbnb. It really saves you a lot of time! The setup time to make everything ready from zero 'til you are ready to work is really impressive. Excellent support from their team whenever you may need help or have any issue.

Cons:

The only thing that I found missing it's the possibility to insert internal names to the properties like on Airbnb. The amenities for the rooms could have the amenities grouped by type instead of being listed A-Z and a better app for the phone

The worst experience ever! Don't trust them you will lose your money

Comments: Less 600euro from my bank account

Pros:

From where to start & when to finish! It is one of the experiences that i don't want to deal any more. In order to push the sail i have been mis sold a product that is not even able to synchronize the channels that i have already been as a customer, because i needed to have at least 5 properties with RU (never mentioned before the purchase). The customer support is one of the worst, i have been promised that after i buy their service they will deal with everything and i will enjoy my free time! This never happened since I had to spend three times more time of what i used to! I am using Tripadvisor, booking.com, Airbnb & HomeAway for my properties - the chanel was able to chanel manage only 1 of them! YOU have to do all the settings on your own, they provide you some NON updated pdf files and they expect you to do all the settings for all the chanels. In case you do something wrong is very difficult to contact them immediately since they work from 8am - 6pm and they have weekends and bank holidays off (no chance for working people to contact them). The software is just rubbish - there is the option to bring external calendars from other channels and this is just decorative. It can show the correct availability for few hours but after that be prepared to stay awake the entire night in order to make corrections. I wasted my money to make them reacher!

Cons:

Since theys service was not functional i did request to add my fifth room for free or otherwise give me a refund! They executive decision did not accept to give the refund but charge me more for the fifth room. *The policy sais that you have the right to break the contract within 14 days - They booked my first appointment 7 days after i did the payment that unfortunately was canceled after the property manager was not medically feed to proceed with the introduction and rebooked it 3 or 4 days later. As you understand i didn't have much time to understand what rubish I have been sold. When i asked for refund the same property manager rejected my request since the 2 weeks past!!!??? Pls Do Not trust them - they can only successfully take your money and provide nothing more!

Rentals United is a must-have for large-scale property management on OTAs

Comments: Rentals United helps is bridge the gaps in using large-scale partners and OTAs as a small-to-medium size company. We couldn't do what we currently do without a channel manager and we feel RU is the best option at the best price, and the support is fantastic.

Pros:

It makes your life so much better, when pricing and availability can be managed second to second, through a connected PMS.

Cons:

Of course there are issues from time to time. To counter this as a con, however, the support is wonderful and always there.

It's ok!

Comments: I think it has alot of potential just needs to update dashboard, make more easier to add properties and fix sync issues. The site itself takes forever to load and this is using it from different locations, computers, etc..

Pros:

I have used rentals united for many years. It is ok, however their support team are great!

Cons:

Dashboard not really user friendly, always syncing issues causing alot of overbookings especially on holiday/peak seasons