--- description: Learn more about JIRA Service Management pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.ca/software/138769/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.capterra.ca/software/138769/jira-service-management?page=2) > ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration. > > Verdict: Rated **4.5/5** by 774 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JIRA Service Management? Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 774 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - CRM Software - Capacity Management - Change Management Software - Collaboration Tools - Communications Management - Configuration Management - Content Management System (CMS) Software - Customer Support Software - Dashboard Software - Feedback Management - Full Text Search - IT Asset Management Software - IT Reporting - Incident Management Software - Inventory Management Software - Issue Management - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Mobile Access - Multi-Channel Communication - Multi-Language - Patch Management Software - Performance Metrics - Project Management Software - Project Tracking Software - Real-Time Chat - Real-Time Monitoring - Release Management - Remote Monitoring & Management - Reporting & Statistics - Screen Sharing Software - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Task Management Software - Team Collaboration - Text Editing - Ticket Management - Workflow Management Software ... and 32 more features ## Integrations (93 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 78 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software) ## Related Categories - [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software) - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) ## Alternatives 1. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.6/5 (791 reviews) 2. [Action1](https://www.capterra.ca/software/180609/action1-rmm) — 4.9/5 (238 reviews) 3. [N-central](https://www.capterra.ca/software/13803/n-central) — 4.2/5 (253 reviews) 4. [PDQ Deploy & Inventory](https://www.capterra.ca/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 5. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Great software for IT/HR" — 3.0/5 > **Mike** | *January 11, 2026* | Computer Hardware | Recommendation rating: 7.0/10 > > **Pros**: Very efficient service management panel. You can easily create and assign IT service request. Largely bug free and has all the features. This is basically a scaled down version of service now. Great customer support from atlassian and great integration with the regular jira feature. > > **Cons**: Sometimes moving item and assigning it to different sprint from a service request is not the most convenient. > > Overall, this is a fantastic software with many usecases. I really see that this can be super helpful for IT administration or even HR/Benefits cases. ----- ### "Powerful and Flexible tool for Project Management" — 5.0/5 > **Swathi** | *June 27, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Jira is helpful for linking service-related tickets to development issues, which improves visibility between support and engineering teams. Its easy to configure and use. > > **Cons**: Administration is complex for a new user. Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons. > > My experience with Jira Service Management is very good and positive. It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency. ----- ### "Excellent for issue resolution" — 4.0/5 > **Ade** | *July 7, 2025* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Jira service desk is used to escalate technical issues to our core operations tech team for quick resolution of customer issues. I like how there are different categories of logging these issues for resolution. It also has excellent tracking system and prompt notifications signifying the progress and status of issue resolution. > > **Cons**: No cons really. Jira service desk is quite excellent to be honest. Maybe more themes and fonts? Yeah. ----- ### "Powerful but Complex: My Experience with Jira Service Management" — 5.0/5 > **Arti** | *April 27, 2026* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: Jira Service Management is great for organizing and tracking requests. The customizable workflows make it easy to adapt to different teams. I love how it integrates with other tools like Slack and Confluence. It’s easy to prioritize tasks and monitor SLAs. Plus, the reporting features give clear insights into performance, helping improve team efficiency. Overall, it’s a solid tool for managing service requests and issues. > > **Cons**: Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users. The interface feels cluttered at times, and customization options can be complex. It’s not always intuitive, so setting up workflows or automations takes time. Also, the pricing can get expensive as your team grows, and the mobile app doesn’t always work as smoothly as the desktop version. > > Overall, Jira Service Management is a powerful tool for managing service requests and workflows, but it takes some time to master. Once you get the hang of it, it's efficient and flexible. I appreciate the integrations with other tools and the strong reporting features. However, the initial setup can be tricky, and it’s a bit overwhelming with all the customization options. It’s a solid choice, but not the most user-friendly for beginners. ----- ### "Jira for service management\!" — 4.0/5 > **Sheni** | *March 27, 2026* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Easy to use project management tool with several features on a user friendly interface. Supportive and responsive customer service. > > **Cons**: There is a steep learning curve that make it difficult to implement in large organizations. Implementation is tome consuming and costs are high with necessary add ons. > > Customer support is very responsive when it comes to assisting with thd initial learning and implementation. Once thr initial learning is done, it is very easy to use. ----- Page: 1 / 32\ Next: [Next page](https://www.capterra.ca/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data