--- description: Learn more about JIRA Service Management pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.ca/software/138769/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.capterra.ca/software/138769/jira-service-management?page=2) > ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration. > > Verdict: Rated **4.5/5** by 756 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JIRA Service Management? Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 756 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Automated Routing - Capacity Management - Change Management Software - Collaboration Tools - Configuration Management - Customer Support Software - Feedback Management - Full Text Search - IT Asset Management Software - IT Reporting - Incident Management Software - Inventory Management Software - Issue Management - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Mobile Access - Multi-Channel Communication - Multi-Language - Patch Management Software - Project Management Software - Project Tracking Software - Queue Management - Real-Time Analytics - Real-Time Chat - Real-Time Monitoring - Release Management - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Screen Sharing Software - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Surveys & Feedback - Task Management Software - Team Collaboration - Text Editing - Ticket Management - Workflow Management Software ... and 29 more features ## Integrations (101 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 86 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software) ## Related Categories - [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software) - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) ## Alternatives 1. [Action1](https://www.capterra.ca/software/180609/action1-rmm) — 4.9/5 (237 reviews) 2. [baramundi Management Suite](https://www.capterra.ca/software/177946/baramundi-management-suite) — 4.6/5 (140 reviews) 3. [PDQ Deploy & Inventory](https://www.capterra.ca/software/174535/pdq-deploy) — 4.8/5 (340 reviews) 4. [Wrike](https://www.capterra.ca/software/76113/wrike) — 4.4/5 (2878 reviews) 5. [Pulseway](https://www.capterra.ca/software/141792/pulseway) — 4.7/5 (310 reviews) ## Reviews ### "Great software for IT/HR" — 3.0/5 > **Mike** | *January 11, 2026* | Computer Hardware | Recommendation rating: 7.0/10 > > **Pros**: Very efficient service management panel. You can easily create and assign IT service request. Largely bug free and has all the features. This is basically a scaled down version of service now. Great customer support from atlassian and great integration with the regular jira feature. > > **Cons**: Sometimes moving item and assigning it to different sprint from a service request is not the most convenient. > > Overall, this is a fantastic software with many usecases. I really see that this can be super helpful for IT administration or even HR/Benefits cases. ----- ### "Powerful and Flexible tool for Project Management" — 5.0/5 > **Swathi** | *June 27, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Jira is helpful for linking service-related tickets to development issues, which improves visibility between support and engineering teams. Its easy to configure and use. > > **Cons**: Administration is complex for a new user. Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons. > > My experience with Jira Service Management is very good and positive. It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency. ----- ### "It completed our needs" — 5.0/5 > **Lachlan** | *April 13, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It is simple to integrate into its own management space and updates are rolled out regularly. > > **Cons**: The support is slow, sending emails but never getting responses. > > Excellent, open support tickets and management in a queue. ----- ### "Does a good job for the cost." — 4.0/5 > **David** | *April 21, 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: Easy to use. Easy to setup, good private value and you can track all your tickets in the system. Can setup multiple users and has great user permissions. > > **Cons**: The analytics is not done well. It's very difficult to be the "administrator" and look at current tickets for your teams/staff and how many were completed, in-progress, etc. > > Good product which is a low cost option where you can use it to track and manage your teams work/service requests. ----- ### "Excellent for issue resolution" — 4.0/5 > **Ade** | *July 7, 2025* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Jira service desk is used to escalate technical issues to our core operations tech team for quick resolution of customer issues. I like how there are different categories of logging these issues for resolution. It also has excellent tracking system and prompt notifications signifying the progress and status of issue resolution. > > **Cons**: No cons really. Jira service desk is quite excellent to be honest. Maybe more themes and fonts? Yeah. ----- Page: 1 / 32\ Next: [Next page](https://www.capterra.ca/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data