Booqable

Just the equipment management software I've been dreaming of

Comments: Time savings and management. Simple as that.

Pros:

Number 1 - Customer support. I've never dealt with a company who works with you on such a personal level and takes care of basically anything you ask for. These guys are true professionals. After that, its all still so great. The fact that I can manage my inventory, while also populating my website and show what equipment is available to rent saves me an insane amount of time. On top of that, it's integrated with quoting and invoicing. You work out of one database and are able to use it over multiple uses. It honestly couldn't be easier or time saving.

Cons:

There aren't many issues that I have with this software. One of things I brought up was to have the calendar subscription for iCal or Google Calendar show not only the Reserved items, but also what items are Concepts. The built in calendar works great when you're on a computer. But when I need to use my mobile, I generally look to my Google Calendar to get a quick glance of whats going on. Going on all of that, a stand alone app would be great as well. These aren't really cons, just things that would improve the experience.

Used daily in my boutique rental business in the UK.

Comments: Generally very good - 8/10. Everyone can always do better.

Pros:

Inventory management and reservation management function. Customer often just place an enquiry and Booqable allows me to promote the enquiry to an order whilst managing my inventory at the same time.

Cons:

They sometimes implement features which breaks something else. It's only happened a couple of times, but I feel they do do as rigorous testing in the dev/test environment as they should. I don't want to be stood with a customer, about to close an order and find I cannot perform a function on the system.

Alternatives Considered: Rentman

Reasons for Switching to Booqable: Rentman is really good, but it was a little more expensive than I wanted to pay at the time.

Non-Existent Customer Service

Comments: I hate waiting 4+ hours for some bot to respond in an email that doesn't even answer my questions. Then I'm still stuck without an answer and lost time.

Pros:

It's nice to have an online store, but it would be nicer if it all worked right.

Cons:

There is no way to contact a person when you need help. Customer Service is definitely lacking and could use some improvements.

Our Experience with Booqable

Comments: We are able to have customers reserve, book and pay on there own. Authorizing cards for security deposits and a calendar showing availability is great! Our experience has been been awesome. We can have an affordable rental website that our customers and us enjoy!

Pros:

We have really enjoyed using booqable because of the simplicity of the website for the business owner. It is super easy for users to check availability and reserve our products.

Cons:

Because the website feature is so new there are still small changes or kinks to work out.

Alternatives Considered: Shopify

Reasons for Switching to Booqable: Booqable was already set up and catered to business owners who were renting a product or service for a set amount of time. It's programed to book and reserve and very user friendly!

Turn Key Solutions

Comments: I'm super happy that I've found Booqable, I plan on setting up a product that helps rental companies get to market fast with web, design + Booqable integrations.

Pros:

I implemented booqable in less than a day and now my client's website can make them money.

Cons:

Some of the settings were a little hard to find, but Support has been extremely helpful in getting me what I needed FAST.

Alternatives Considered: Rentle

Reasons for Switching to Booqable: The vast superiority of Booqable features, customization and learning videos.