Wagepoint

Wagepoint to the rescue

Comments: Great customer service and easy use of product.

Pros:

As an accounting firm that processes payroll for many clients, it's nice to have a payroll software that is easy to use. Our clients love the online portal and we love that employees can update their own personal information. Wagepoint support is great, and helps us with the set-ups that are less straight forward. Thanks to Wagepoint year ends are a breeze.

Cons:

Reporting, I wish list would be that when I find a report that I like that there would be a way to bookmark the report. Also better reporting that shows the remittances made to Quebec and Federal. Right now this all in on report. Also an approval process, so that once I have submitted payroll, that there was a final approval process by the client.

Could not be happier

Comments: Amazing. It's one of the best parts of running my business. Makes payroll and anything associated with it a breeze. I've looked at other software programs, but none have as clean and simple user-interface as this.

Pros:

User friendly interface, amazing customer support, super easy tax season prep... the list goes on. I have no formal training in HR, Payroll, or anything like that and with Wagepoint, I don't really need to as any time I have a question about payroll, they are extremely helpful and friendly. PLEASE keep up the great work!

Cons:

Minor things, almost not worth mentioning. Would be nice if WSIB rate was customizable for auto-deductions/remittance to WSIB, if I use this feature we often overpay and then have to stop paying for a while. Being able to get payroll reports based on a single employee instead of the employee group would be great as well.

Alternatives Considered: Payworks and QuickBooks Online

Reasons for Switching to Wagepoint: Recommendation from a friend. Very glad I took the recommend.

Excellent option for small businesses

Comments: Overall, Wagepoint appears to be a reliable and user-friendly payroll management software that offers good value for money. It allows users to automate their payroll processes, calculate and file taxes, and manage employee information, all from a centralized platform.

Pros:

Users can easily navigate the platform and access the information they need without any hassle.

Cons:

Integration with other business tools could be improved.

HR & Payroll Officer

Comments: Excellent - I am quite satisfied with the payroll system. Very accomodating.

Pros:

User-friendly, simple commands, and easy to understand.

Cons:

Submission Timelines/Deadlines due to time differences in provinces.

Alternatives Considered: QuickBooks Online

Reasons for Choosing Wagepoint: Rise was complicated to use with many features to enter under one program.

Switched From: Rise

Reasons for Switching to Wagepoint: Easy to use and cheaper options with good customer support.

Best ever Payroll Provider

Comments: Excellent. Easy to use. Great customer service.

Pros:

It is very easy to use - from set up, running payroll, adjusting information on T4s. Customer Support has been incredible! It is reasonably priced which is important as I work in the Non Profit sector. Most important for me is that the customer support is provided free of charge.

Cons:

So far I haven't found a con and have been using the system for 5 years I believe.

Alternatives Considered: ADP Workforce Now and Payworks

Reasons for Switching to Wagepoint: Price point, support, ease of set up, entry of payroll and the ability to easily edit T4s before submission.

Robust Payroll Solution / Easy to Use

Comments: easy to get started, intuitive reporting, great customer support. Lots of great reporting, overall a great experience.

Pros:

I love how easy to use Wagepoint is to use and great reporting capability, great customer support.

Cons:

there was really nothing I didn't like..

Great Product, Great Support!~

Comments: Right from set up it has been a good experience working with WagePoint!~

Pros:

Great!~ The support is really great, which is important to me!~

Cons:

The payroll list of employees and their jobs is a bit cumbersome!~

Alternatives Considered: QuickBooks Online

Reasons for Choosing Wagepoint: Ease of use - changed accounting software as well

Switched From: Sage Accounting

Reasons for Switching to Wagepoint: Accountants recommendation, in hind sight, definitely worth choosing over QBO for support.

Wagepoint is Awesome

Comments: I have been using them for many years and they have the best customer service I have ever experienced with a software company.

Pros:

Easy to use, takes care of everything and auto-run feature is great

Cons:

Can not manually adjust vacation balances

Alternatives Considered: QuickBooks Online

Reasons for Choosing Wagepoint: Payroll was run through Sage and then had to be set up to direct deposit.

Switched From: Sage Accounting

Reasons for Switching to Wagepoint: Easier to use, the best customer service.

My Favourite Software

Comments: I have been using Wagepoint for as long as it has been around so at least more than 5 years. Their customer service and tech support is outstanding when I need it. Most of the service I needed is not issues with the software, rather support for client issues. There have never been issues with software itself.

Pros:

Wagepoint is easy to set up, easy to navigate, and processes everything for the user compared to other products. No need to file and pay source deductions or calculate WSIB. The customer service is prompt and extremely knowledgeable.

Cons:

It's really hard to say. There are none.

Simplify payroll processing

Comments: I have been using Wagepoint for nearly two years and the system has been reliable, straightforward and any time I've needed support it has been a great experience. It seems Wagepoint knows how to give their staff members the training and tools they need to be successful. Keep up the good work, Wagepoint!

Pros:

The system easily links to QBO and makes running payroll a much more efficient process. Support staff is amazing!

Cons:

I can't think of anything that needs improvement from a user perspective

Alternatives Considered: ADP Workforce Now

Reasons for Switching to Wagepoint: The accounting firm I work with uses Wagepoint and supported my decision to use it

Best Payroll processor for Canadian integrated SME

Comments: Easy to setup, easy to use (if integrated and hell if you're manually entering payroll data).

Pros:

Takes care of all fiscal matters, ROE, and integrates with Collage & Quickbooks Online.

Cons:

Importing data is ridiculously badly implemented. Logic around hours worked should be improved (defaults to expected work week - holiday or vacation hours). Obscure vacation hour impact leading to potential double pay if not careful. Absolutely requires holding a payroll auxiliary to sanity check Wagepoint.

Alternatives Considered: QuickBooks Payroll and ADP Workforce Now

Reasons for Switching to Wagepoint: Desire to automate ROE, deductions, and fiscal reporting.

Wagepoint is my go to for payroll

Comments: Terrific Canadian company - happy to have them in my tech stack!

Pros:

Wagepoint support is by far my favourite part of using it; the auto run feature and employee portals are also great

Cons:

The reports could be much better; sometimes I have a hard time finding what I need to report on specific employees or departments

Alternatives Considered: Dayforce Powerpay

Reasons for Choosing Wagepoint: QBO payroll had many issues and I needed an alternative

Switched From: QuickBooks Payroll

Reasons for Switching to Wagepoint: Wagepoint is easy to use and economical

Wagepoint Payroll System Review

Comments: Ive been using wagepoint for over 3 years and I love it and use it with all my clients that need payroll services

Pros:

Ease of use and excellent customer service and price

Cons:

Possibly the fact that I havent integrated it with QBO but I havent tried recently

User friendly and excellent help function

Pros:

The help function is great. My tickets are always handled very quickly. The platform is also very user friendly.

Cons:

It can be quite manual. Also, I would like the opportunity to set start dates for wage changes, etc. but I have to wait until the start of the next pay period.

I like Wagepoint

Comments: Very user-friendly interface, I only needed one walkthrough with my bookkeeper to understand how to use it. The payroll reminders are useful also.

Pros:

Easy to use, prompt and helpful customer service.

Cons:

The only suggestion I can add to help improve is the addition of 2FA to improve security and/or a code system. There is a lot of important information on Wagepoint and could potentially make it a target for hackers.

Ease of use

Pros:

We were able to see our paychecks a few days before they got deposited, this was a great feature.

Cons:

We did not have features like expense management

Great for a small business

Pros:

easy to use, cost effective for a small business. good customer support - had an issue on my end and they made it easy to resolve.

Cons:

Not applicable. Only writing to meet minimum length.

Great app for Small Businesses needing payroll with a lot of autmation

Pros:

Easy to navigate and use. Easy to setup and roll out.

Cons:

There could be better reports. The ability to correct the CRA BN is crucial, yet the support says it's not possible. Email only support needs to be improved. Companies like mine should be able to have a telephone number for a dedicated support team / person.

Cannot get easier than this ! Way to go Wagepoint, all done in one click!

Comments: Amazing.

Pros:

The ease of understanding. I use this to get my paystubs and it’s amazing how you can manage all of it one click

Cons:

Nothing concerning. It’s getting better and better day by day

user-friendly, excellent support. Functional

Comments: I am happy with this software so far. And I like easily and quickly reachable support when I need them.

Pros:

I like the clear layout of all functions, including reports. after ADP - it is a relief to use reports here. Flexible in different payment options

Cons:

I'd like the software to add functions: to calculate Union dues automatically based on hours worked (not on the amount of earnings). to calculate HST automatically for contractors To add the option "Vacation" paid to Contractors. Unionized contractors have 10% VacPay - I add it manually every week, together with Unions dues and HST

Alternatives Considered: QuickBooks Online

Reasons for Choosing Wagepoint: ruined settings (not taking payrol taxes from Vac pay that was added and subtracted, messed up with T4 and T4A, submitting wrong T4As, entering vacation amount in income, while we didn't see them on summary and found out later, when workers told us that CRA demands T4 people to pay some amount from T4A. and we were tireed of awful reports for weekly use, absolutely not user-friendly - it was a headache to find numbers there

Reasons for Switching to Wagepoint: recommendations

Simple Payroll

Pros:

Wagepoint makes it super easy to pay my employees via direct deposit while taking care of all of the source deductions and T4s for me.

Cons:

I can't really think of any cons. Each pay run is quite seamless.

Exceptional Customer Service

Comments: Impressive customer service. I've used it for years, and I find they are quick to respond if you have questions or concerns. I had a problem yesterday trying to get a new employee paid (which had absolutely nothing to do with Wagepoint). Instead of telling me "sorry, you need to fix this on your side before we can pay them", they came up with a resolution within three hours of me calling the customer service line as well as keeping me updated every step of the way. It involved a couple of other departments to sort it out so the speed of finding a resolution was amazing - just killer customer service by their entire team! Can't thank them enough and highly recommend Wagepoint.

Pros:

It's simple to set up and extremely easy to use; easily exported into accounting software (Xero), therefore saving a ton of work posting manual payroll journals. It's also very cost effective compared to other providers.

Cons:

It would be great if the departments assigned in to employees exported over to the department field in Xero. Department is noted in the description though, so it's straightforward to add it myself, but would be good if that was automated. I'd also like to see employee self-onboarding i.e. I enter name, SIN, salary and the employee gets invited to input the rest of the info.

Wagepoint is our #payroll provider

Pros:

As the owner of a bookkeeping firm, I've had the opportunity to use several different payroll programs. Wagepoint is by far the easiest to use and our 'go-to' payroll software for our small business clients.

Cons:

For the longest time, I wished that they had better telephone support available for accounting professionals but I've heard that it's in the process of being developed now. :-)

Ease of Use and Auto Run

Comments: We required an online solution for payroll to integrate with our cloud technology. Not being payroll specialist ourselves, we have found WagePoint support invaluable. Their response time and insight is amazing!!

Pros:

We have found WagePoint software to be intuitive and easy to implement. Their auto-run feature is fantastic! Set it and forget it for salaried employess. This has been a huge time saver for us. We have only recommended WagePoint to our clients since our first introduction to them two years ago. WagePoint fits well in our cloud environment.

Cons:

There has been no query that support has not been able to address and solve for us. Our payroll needs are not advanced and WagePoint has been able to meet all requirements. We really have no cons to mention.

Life saver…Time saver

Comments: My overall experience has been great with Wagepoint. If you need help you put in a request and they get back to you to solve the problem at hand.

Pros:

With this software you just input the pay/hours and it figures everything else out, you double check to confirm and payroll is done! It’s very simple to operate and all reports etc are at the click of a button when payroll is processed. I had never done payroll before and Wagepoint made it simple and inexpensive.

Cons:

I can’t think of anything I didn’t like

Alternatives Considered: QuickBooks Payroll

Reasons for Switching to Wagepoint: My accountant highly recommended Wagepoint.