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Canada Local product
Bench

Bench

Canada Local product

What Is Bench?

Bench is for small business owners who want to focus on their business, not their bookkeeping. Every month, Bench turns your data into tax-ready financial statements. You can monitor your business's financial health, download your financial statements, and chat with your team any time via the Bench app. And at the end of the year, Bench provides you with everything you (or your CPA) will need to file your taxes.

Who Uses Bench?

Small business owners who want to focus on their business, not their bookkeeping.

Bench Software - Unlimited support from a Bench bookkeeping expert. You’ll receive real support from real humans, allowing you to take the guesswork out of running your business.
Bench Software - Simple to use anytime and anywhere. Forget about spending hours learning new software. The Bench platform makes it super simple to view your financials, update information, or check in with your team.
Bench Software - Powerful financial reporting. See how your business is doing, master your spending, and make smarter decisions with your money every step of the way.
Bench Software - Tax season, minus the stress. No more year-end surprises—get your overdue books caught up, taxes filed on time, and access to year-round advisory services.

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Reviews of Bench

Average score

Overall
4.6
Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Guy
Guy
President in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Life and Business Changing

5.0 3 years ago

Comments: In the wake of COVID I left the agency I was at to do my own agency. While I had my business as a side-agency for a number of years and applications like Freshbooks and then Quickbooks Self-Employed helped me manage things I dreaded tax season and all the work I needed to do every year. During COVID I had to get my business up and going, get clients, execute projects, and get things done. I had zero time for managing my books. When the end of the year came up I dreaded the work that was ahead of me with several big projects in progress. Then, through the service I use to pay my contractors, I found out about Bench and it has changed my business AND my life. Bench took 15 months' worth of books that needed to be done and assigned them to a "catch-up" accountant. He went through everything, classified all my expenses, and had a simple way to ask me to review anything they need clarification on. They pulled difficult things to deal with like my processing fees from Stripe and instantly accounted for them. On top of that, having an honest to goodness accountant and accounting team to know how to PROPERLY set up a Chart of Accounts and classify expenses was game-changing. This service easily pays for itself in the time it saves me and the peace of mind it gives me.

Pros:

- An accounting team to get me on track. - Tax resources with their Bench Tax service. - A beautiful interface that is easy to understand and use. - Superb customer service with timely replies to any questions you have. - An easy way to review anything your team needs clarification on, I rarely spend more than 5 minutes a month classifying expenses for them. - EXPERTISE, Bench isn't just software to do your books, THEY are doing your books, understand small businesses and bring accounting expertise at a very affordable price. - Completed my taxes easily and reduced my tax burden, it was the most painless tax process I've had in years.

Cons:

- Communication early in Bench Tax could be improved but I mostly put this on me for being behind. - Having a separate signon for Bench Tax is a bit of a pain but not a big deal.

Bench Accounting Response

3 years ago

We appreciate you taking the time to share this positive experience with us, Guy! We're so happy to hear that the Bench platform, the expertise of your bookkeeping team, and timely client support have taken the burden of bookkeeping and tax filing off of your plate. Thank you for being with Bench, Guy!

Shannon
Partner in US
Online Media, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Very Happy

5.0 2 years ago

Pros:

My Team and I are very happy with the Bench software and customer service. It's easy to use, a breeze to read, and simple to update.

Cons:

The lag time to get a response from a human being is something I'm getting used to as our world is moving to the online/AI experience.

Bench Accounting Response

2 years ago

Wow! We're absolutely thrilled to hear that we have been able to give you piece of mind, knowing that your bookkeeping is in great hands! It's also amazing to hear that your team has been professional, friendly and knowledgable. Thank you for sharing and for being with us, Shannon!

Don
Owner in US
Automotive, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

DO NOT USE BENCH

1.0 2 weeks ago New

Comments: The worst experience. They will steal from you and provide no services.

Pros:

Nothing. They do not know what they are doing. There customer service is horrible.

Cons:

This is a very incompetent company. They have charged me thousands for services that they have not performed. I have used them for almost a year. I have tried to cancel them and they keep charging me. When you call, no one answers in any department. The voice mail states that they will call you back with in 1 business day. My rep ([sensitive content hidden]) makes appointments and will not hold the appointment time. You sit there and wait for them and they never call.

Bench Accounting Response

4 days ago

Dear Don, We sincerely apologize for the frustrating experience you've had with our services. This is certainly not the level of service we aim to provide. We take your feedback seriously and would appreciate the opportunity to investigate and address your concerns. Our customer success team will be reaching out to resolve the issues you've encountered promptly. We understand the importance of reliable and transparent service, and your feedback is invaluable in helping us improve. We are committed to ensuring a better experience for our customers, and we hope to have the chance to regain your trust. Thank you for bringing this to our attention.

Dez
Director in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Clean

5.0 3 years ago

Comments: Our overall experience has been that Bench is personable, intuitative, and user-friendly.

Pros:

What we like most about Bench is their level of customer service. From setup to now, the team has been here with us and is extremely easy to reach out to. Beyond this, the interface is very clean, quick to load.

Cons:

There are some accounts that can't be automated, but we understand this. That aside, we would like to see Bench expand and offer more all-in-one service beyond book-keeping and tax returns or make any partners more accessible (virtual CFO, CPAs would be great).

Bench Accounting Response

3 years ago

Hi Dez! Thank you so much for your kind review. We also appreciate the feedback! Wishing you all the best.

Jonathan
Partner in US
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Excellent Book Keeping Software For Running Your Business

5.0 3 years ago

Comments: Understanding the financial health of our business has been critical in making decisions both long and short term. Bench helped free up the minimal time that we as business owners have and spend more of that time focusing on our business, which has been very helpful.

Pros:

It was great to see a breakdown of all three financial statements for our business, both from a macro and micro perspective. Being able to pull up accounts and see specific transactions from desktop and on the go through mobile was indispensable in running a healthy business and planning for the future. The messaging system was prompt and efficient for keeping in touch with our book keepers and account manager with any pressing questions. They were always very professional and did high quality work. Any questions or concerns with categorization and interpreting information were answered well.

Cons:

I think it would be helpful to expand the software to allow for the dropping of all receipts into our account in order to have a one stop location for accessing and printing receipts for accounting and tax purposes. We were informed that only high ticket items needed receipts, and so we ended up using other third party software to track mileage and keep track of receipts.

Bench Accounting Response

3 years ago

Hi, Jonathan. Thanks so much for sharing your kind review! We also appreciate you taking the time to share your feedback. We have shared this to the appropriate teams.