What Is Confluence?

Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from meeting notes to strategy docs and IT documentation so they can make better decisions faster and be more responsive to change. Confluence integrates seamlessly with the Atlassian suite of products like Jira Software and Trello, and allows for endless customization with apps from our Marketplace.

Who Uses Confluence?

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.

Where can Confluence be deployed?

Cloud-based
On-premise

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Confluence support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 29 others

Languages

English, French, German, Japanese, Korean and 3 others

Confluence pricing

Starting Price:

US$55.00/month
  • No free trial
  • Yes, has free version

Confluence has a free version and does not offer a free trial. Confluence paid version starts at US$55.00/month.

Pricing plans get a free trial

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Confluence support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 29 others

Languages

English, French, German, Japanese, Korean and 3 others

Confluence videos and images

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Features of Confluence

  • Access Controls/Permissions
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Brainstorming
  • Calendar Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Management System (CMS) Software
  • Content Publishing Options
  • Customizable Branding
  • Customizable Templates
  • Discussions / Forums
  • Document Capture
  • Document Classification
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Feedback Management
  • File Sharing Software
  • Full Text Search
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting / Tracking
  • Idea Management Software
  • Ideation
  • Innovation Management
  • Knowledge Base Management
  • Knowledge Management Software
  • Marketing Calendar
  • Milestone Tracking
  • Mobile Access
  • Portfolio Management
  • Prioritization
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Project Planning/Scheduling
  • Real Time Editing
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management Software
  • Resource Management Software
  • Rich Text Editor
  • Search/Filter
  • Self Service Portal
  • Stakeholder Defined Attributes
  • Status Tracking
  • Strategic Planning Software
  • Surveys & Feedback
  • Task Management Software
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Traceability
  • Unified Directory
  • Version Control
  • Visualization
  • Workflow Management Software

Alternatives to Confluence

The #1 online collaborative whiteboard platform where teams get work done. Learn more about Miro
MediaWiki powers Wikipedia. It helps with the collection and organization of knowledge. It is multilingual, open source & customizable.
Notion is the all-in-one workspace for notes, projects, documents, and collaboration. Learn more about Notion
Shortcut is a fast project management platform built for today's software team. Free for teams up to 10 users. Learn more about Shortcut
Favro is the #1 app for collaborative planning, within and between teams in fast-moving organizations.
Cloud-based DevOps solution that enables businesses to improve workflow processes using time tracking, regulatory compliance, and more.
IT Glue is an award-winning documentation platform, helping IT providers dramatically reduce wasted time looking for information. Learn more about IT Glue
Trusted by millions, Basecamp puts everything you need to get work done in one place.
Open source content management system used by some of the largest websites such as The Economist and the White House.

Reviews of Confluence

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.3
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Eric
Eric
Content Creator in UK
Verified LinkedIn User
Broadcast Media, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Confluence Review

5.0 last month New

Comments: So far it has been the go-to software for my team and I

Pros:

I love the ease with which you can navigate the software and it is not very complex

Cons:

I don't like the fact that you can't use the export data feature without paying for add ons

Alternatives Considered: monday.com and Asana

Reasons for Switching to Confluence: Because it is more robust and at the same time easy to use than the other software

John
John
Database Administrator in Costa Rica
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Our knowledge base

5.0 4 weeks ago New

Comments: We were having problems to share information, and some users were not getting the right information. Knowing that we have a tool for information sharing like Confluence, we create a plan to start documenting all our processes, and now they are available across the company.

Pros:

It is very useful to share all our documentation and knowledge base. All the users are now able to get updated information, and can share any documentation with the team.

Cons:

It can become a bit slow sometimes, causing the pages to take longer to load and look for information.

Alternatives Considered: Microsoft SharePoint

Reasons for Choosing Confluence: We were looking for a better documentation and information sharing tool

Switched From: Microsoft SharePoint and Microsoft OneNote

Reasons for Switching to Confluence: It was the better option for our company, thinking on how robust is the tool.

Denise
Denise
Marketing Specialist in US
Verified LinkedIn User
Marketing & Advertising, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

All-in-one collaboration platform

4.0 5 months ago

Comments: Aids in the development of specialized work areas, wherein employees may carry out their duties in a relaxed and conducive setting. Integrating with other Atlassian products, as well as third-party apps, makes the platform more robust. It's easy to implement, fits any budget, and can help any business expand its operations.

Pros:

Atlassian Confluence is a platform for teamwork and information exchange that has helped our company greatly improve its operations. The platform is accessible to all users and features a straightforward interface, enabling our company to set up shared workspaces where employees can efficiently complete a wide range of assignments. It's steady, and it's facilitated the simple expansion of our holdings.

Cons:

There was a difficult learning curve for some of our less tech-savvy consumers to become proficient on the site. Some users may find it inconvenient that customer service is only offered in English.

Pulkit
Product Manager in India
Information Technology & Services, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

One stop tool for documenting almost anything

4.0 5 months ago

Comments: Overall, the feature is a good to have and can make life easy by providing a single stop platform for all the documentation and giving a knowledge hub.

Pros:

Collaboration with numerous tools already in use by our company like Asana, Slack, Miro Board, Google Sheets, etc. , Ease of use and sharing documents just by a click, and Permission handling of users.

Cons:

Struggle to share snippets of code and adhering to syntax, and not having a flowchart builder feature.

Alternatives Considered: Notion

Reasons for Choosing Confluence: To incorporate a range of features that confluence offers and docs don't. Most important being integration with tools and Miro board.

Switched From: Google Docs

Reasons for Switching to Confluence: Confluence has better integrations with other softwares and is a dedicated platform for documentation. Also, we wanted to have a platform where a Knowledge Library can be created and managed easily which confluence gave us.

Federico
Federico
CFO in Brazil
Verified LinkedIn User
Banking, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Great product for a Small / Medium Bussiness

4.0 5 months ago

Comments: My experience using Confluence is great, we stopped having several places to store the same information or share results, now we share everything in one place.

Pros:

Allows to have one single place for all the company's documentation, this reduces efforts and allow an easy more controlled data sharing. We have very interesting possibilities with other collaboration tools. It is very easy to use, just type, tag and share. Just like using any social network.

Cons:

Even though this is a very easy to use tool, sometimes the navigation is not so easy to understand. Users cannot see edits in a document in real time like Docs in Google Drive. Lastly, some formatting options are quite basic, a little or more options would be appreciated.

Alternatives Considered: Kipwise

Reasons for Choosing Confluence: Confluence has better integrations with other tools.

Switched From: Kipwise and Nuclino

Reasons for Switching to Confluence: Because the relation quality - price in confluence was greater.