15 years helping Canadian businesses
choose better software

What Is Confluence?

Making information accessible to your organization is important now more than ever. Confluence can serve as your company’s primary Knowledge Management Software tool. Use it to capture, preserve, and organize your most valuable assets. Whether it be company updates, project plans, or other important intel, keep it accessible and trackable with Confluence.

Who Uses Confluence?

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.

Where can Confluence be deployed?

Cloud-based
On-premise

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Confluence support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 30 others

Languages

English, French, German, Japanese, Korean and 3 others

Confluence pricing

Starting Price:

US$55.00/month
  • No free trial
  • Yes, has free version

Confluence has a free version and does not offer a free trial. Confluence paid version starts at US$55.00/month.

Pricing plans get a free trial

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Confluence support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 30 others

Languages

English, French, German, Japanese, Korean and 3 others

Confluence videos and images

Confluence Software - 1
Confluence Software - 2
Confluence Software - 3
Confluence Software - 4
Confluence Software - 5
View 6 more
Confluence video
Confluence Software - 1
Confluence Software - 2
Confluence Software - 3
Confluence Software - 4
Confluence Software - 5

Features of Confluence

  • @mentions
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Brainstorming
  • Calendar Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Management System (CMS) Software
  • Content Publishing Options
  • Customizable Branding
  • Customizable Templates
  • Discussions/Forums
  • Document Capture
  • Document Classification
  • Document Management Software
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Email Management Software
  • Feedback Management
  • File Sharing Software
  • Full Text Search
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Idea Management Software
  • Ideation
  • Knowledge Base Management
  • Knowledge Management Software
  • Marketing Calendar
  • Meeting Management
  • Milestone Tracking
  • Mobile Access
  • Portfolio Management
  • Prioritization
  • Process/Workflow Automation
  • Product Roadmapping
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Project Planning/Scheduling
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management Software
  • Resource Management Software
  • Rich Text Editor
  • Search/Filter
  • Self Service Portal
  • Status Tracking
  • Strategic Planning Software
  • Surveys & Feedback
  • Task Management Software
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Time & Expense Tracking
  • Unified Directory
  • Version Control
  • Visualization
  • Workflow Management Software

Alternatives to Confluence

MediaWiki is a free, open source wiki software platform that enables users to build and host wikis like Wikipedia.
Microsoft OneNote is a fully functional digital note taking application which can be used to organize, share and collaborate on ideas.
Microsoft OneDrive is a web-based digital asset management solution that allows businesses of all sizes to efficiently manage, collabo
Coda is the all-in-one doc that brings words, data, and teams together.
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it's help desk software.
Nuclino is your team's collective brain — a unified workspace for all your team's knowledge, docs, and projects.
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool.
IT Glue helps IT professionals track, find and know everything about their IT infrastructure in under 30 seconds.
Tackle projects and improve workflows with Wrike’s work management software. Remove barriers, find clarity, and exceed goals.

Reviews of Confluence

Average score

Overall
4.5
Ease of Use
4.2
Customer Service
4.3
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Yashovardhan
Yashovardhan
Business Analyst in India
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Unlock Seamless Collaboration with Confluence

5.0 4 weeks ago New

Pros:

Confluence makes it really easy to write stuff down and work together. You can share all kinds of information like plans, ideas, and technical stuff with your team or even with people outside your team. It's super simple to use and looks really clean. It's made for teams, so everyone can work together in one place, no matter where they are or what time it is. You can do lots of different things with it, like keeping track of different versions of your work and making cool diagrams. The writing part is easy too, and you can add pictures, tables, and other stuff to your pages. It's like having a big blank page where everyone can add their ideas. There are also templates you can use to start your work without starting from scratch every time. You can organize all your stuff in different spaces, so it's easy to find what you need. And because everything is in one place, it's really convenient. When you share your work, lots of people can work on it at the same time. You can give feedback right away and get notifications when someone talks about you or your work. Overall, Confluence is a great tool for teams to work together and share ideas.

Cons:

The Pricing is on the expensive side . It can also get difficult to customize . It can also crash sometimes .

Jenny
Manager, Online Learning in US
Computer Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

The best content sharing and collaboration tool

5.0 2 months ago

Pros:

Editing of pages and easy modules to reuse components, filter tables, and more make it a go to app. This had a strong positive impact on our company.

Cons:

It would be great to have more voting and whiteboard tools.

Richard
Richard
Learning Development Manager in US
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great for collaboration, terrible as a knowledge base

3.0 6 years ago

Comments: It puts documentation all in one place.

Pros:

We use the cloud version for customer facing knowledge base (KB). A great tool for creating and maintaining documentation and how-to articles. Allows for numerous contributors, there are a lot of add-ons for features and functionality within a document. Syncs well with other Atlassian tools. Theme controls are fairly robust. The search is in depth and comprehensive, returns results from tags and body of a page or article. User community and KB is very helpful and responsive.

Cons:

Our users are our customers, so inviting confusing and creating users is convoluted and limited. Once you designate the space as a KB, Confluence should provide user access in a way unique to a KB, but it the invitation process is still worded like a collaboration tool AND emails are NOT customizable. Users get bombarded by emails when a page is updated. The default setting is to have all users automatically watching the entire space, so when any update is made multiple emails are sent. You CANNOT set the user or group defaults for email preferences. SSO capabilities are not available in the cloud version. The user web service is severely limited and does not solve the issue. While there are a ton of add-ons from the marketplace, they are all 3rd party and these can deliver way more than Atlassian's supported offerings. This was a pro, but the con is that they are also limited to what they can tie into. We tried to use a theme from the market place, but it did not support the comprehensive search capabilities, only returned tags. Admin navigation is confusing, I use the product every day, yet I am constantly fumbling around trying to find where to go to do what I'm trying to do.

james
support engineer in UK
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

As a user and an admin what do i like or dislike

4.0 2 months ago

Comments: great go do business tool and used industry wide, has issues such as very slow support and lack of features which can be expanded with costly plugins

Pros:

the ability to control used access is great and to manage different spaces for different situations. we have also been able to use confluence to drive content on hosted web sites driven from confluence spaces with the help of plugins

Cons:

plugins are costly, and to make full use you need to use them. These seems to be charged based on how many users you have in confluence rather than how many who would use the plugin. this makes it expansive and there is no way of restricting a plugin to a user group

Alternatives Considered: Zendesk Suite

Reasons for Switching to Confluence: easier to use that other options available are the industry standard as well as coming with Jira

Soon Kit
Enterprise Resilience Officer in Singapore
Banking, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Professional Software for document and team files sharing

4.0 2 months ago New

Comments: Room for inprovement. But its good security wins it over google doc.

Pros:

Stable software, never crush before. all files are kept secured

Cons:

User interface can be made more intuitive.

Alternatives Considered: Microsoft SharePoint