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Skilljar Customer Education

Skilljar Customer Education

What Is Skilljar Customer Education?

Skilljar is the leading training platform purpose-built for external education. Our enterprise-grade platform gives you all the tools you need to onboard, engage, and retain customers at scale. Skilljar integrates with the best-in-class tools, platforms, and software you already use to create a comprehensive Customer Education ecosystem powered by data-driven insights.

Who Uses Skilljar Customer Education?

Skilljar's customer training platform is your new competitive advantage. Tie customer training to business impact- product adoption, lower support costs, and retention. Trusted by LinkedIn, Gong, +

Skilljar Customer Education Software - From the Skilljar Dashboard, access all the tools you need with our easy-to-use interface
Skilljar Customer Education Software - Your training portal is the URL where your published courses will be located, and where trainees can register for, access and complete training. This URL can be set up as a custom domain using your own website, like training.yoursite.com.
Skilljar Customer Education Software - Measure business impact, track learner progress, and evaluate content with our analytics suite and integrations.
Skilljar Customer Education Software - Offer a variety of content types with Skilljar’s flexible authoring tools. Create multiple learning pathways based on user role, skillset, use case, and more. Use high-quality native video and audio and easy embedding from external hosts.
Skilljar Customer Education Software - Built-in assessment & certifications engine enables users to showcase their expertise with our built-in assessment tools and verifiable badges and certificates.

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Reviews of Skilljar Customer Education

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.4
Features
4.2
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
69%
4
26%
3
3%
2
3%
Mary
Mary
Systems Manager, Customer Operations in US
Verified LinkedIn User
Computer Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

More than an LMS: Skilljar builds a partnership with their customers

5.0 2 years ago

Pros:

By and far their customer success and support teams. Skilljar was with us from day 1 - from migrating from a very poor LMS experience, to creating the organization's first certification program - Skilljar has been there every step of the way. They listen and very quickly implement customer feedback and the company's low turnover rates attest to the caliber of the organization.

Cons:

Reporting features sometimes are swapped to focus on their connection with other data platforms. A few features are no longer available that were once very useful to have on-demand (without going through our BI team).

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Skilljar LMS review

5.0 last year

Comments: It's a very good product, the customer service us greater. They are aware of their areas of opportunity but the roadmap is focused on customer needs.

Pros:

It's very user friendly, the learning curve is not as long as with other LMS. It offers a wide variety of capabilities for customer and employee training.

Cons:

No automated reports. Analytics are a bit basic, especially if you don't have integrations with other tools. Some processes are too manual, especially the course and user management. There are some limitations around email customization.

Verified Reviewer
Verified LinkedIn User
Real Estate, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Features meet expectations with quirks but Disappointed in Support

2.0 last year

Comments: It’s been a mixed bag. Some aspects are useful and expected for any LMS while others have been thoroughly disappointing or confusing.

Pros:

Some of the most useful features have been the ability to setup a fairly detailed learning site and experience for users. It’s nice having the ability to run live events in the same environment as the LMS

Cons:

The support for Skilljar is very nice from a. Resources point of view but their support team has been lacking. It feels often like you’re getting slow replies (more than 24 hours to respond) and they’re more likely to point you towards a knowledge base article you’ve already read than provide a solution or ask clarifying questions. Oftentimes we find ourselves doing our own troubleshooting and investigations with little assistance or direction from their support team.Additionally we’ve experienced situations where the first instinct is to cast the blame on alternative source rather than considering or sharing what could be tested to eliminate the possibility of it being a 3rd party integration.

Skilljar Response

last year

Thank you so much for your feedback. I am so sorry to hear that you aren't happy with our support. We do our best to meet and exceed the expectations of our customers and we apologize if we fell short for you. Could you please reach out to me ASAP? I would like to ensure that we address the challenges you are having and get you the support you need. I will make sure that you have a speedy response. We care about our customers and want to make sure you are taken care of! Once again, our apologies for not getting you the support you needed. We will ensure we do better by you in the future. Thanks for being the best part of Skilljar.

Othuke
Digital Marketer in US
Security & Investigations, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Candid Customer Support Appoach

5.0 3 months ago

Pros:

Skilljar Customer provides an impressive way of customer communication and proper responses are always shared.

Cons:

Skilljar Customer has exceeded the performance bar, and this makes the tool super dynamic.

Verified Reviewer
Verified LinkedIn User
Retail, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesome Learning Management Tool

5.0 5 years ago

Comments: Overall the system is great and accomplishes what we need. It allows us to post training material for our clients and partners to use. Its easy to post items on the back end and to make changes and you can find support on any topics you need help with.

Pros:

The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself.

Cons:

Giving someone access is daunting, it would be easier if you could allow a specific domain and anyone that signs up with that domain can have access or something that isn't so manual.