What Is Skilljar Customer Education?

Educate, engage, and retain everyone you do business with. Skilljar is the leading external LMS because it is purpose-built for customer and partner education, our powerful software integrates with all the tools you care about, and we are obsessed with making our customers successful.

Companies who care about product adoption and customer success--like Tableau, DocuSign, Twilio, Procore, and Gong.io--use Skilljar.

Who Uses Skilljar Customer Education?

Skilljar's platform is purpose-built for external training. The easy-to-use interface is designed for organizations training customers, partners and other external users at scale.

Where can Skilljar Customer Education be deployed?

Cloud-based
On-premise

About the vendor

  • Skilljar
  • Located in Seattle, US
  • Founded in 2013

Skilljar Customer Education support

  • Phone Support
  • Chat

Countries available

Australia, Canada, United Kingdom, United States

Languages

Chinese, Czech, Danish, Dutch, English and 14 others

Skilljar Customer Education pricing

Starting Price:

Not provided by vendor
  • No free version

Skilljar Customer Education does not have a free version.

Pricing plans

About the vendor

  • Skilljar
  • Located in Seattle, US
  • Founded in 2013

Skilljar Customer Education support

  • Phone Support
  • Chat

Countries available

Australia, Canada, United Kingdom, United States

Languages

Chinese, Czech, Danish, Dutch, English and 14 others

Skilljar Customer Education videos and images

Skilljar Customer Education Software - From the Skilljar Dashboard, access all the tools you need with our easy-to-use interface
Skilljar Customer Education Software - Your training portal is the URL where your published courses will be located, and where trainees can register for, access and complete training. This URL can be set up as a custom domain using your own website, like training.yoursite.com.
Skilljar Customer Education Software - Measure business impact, track learner progress, and evaluate content with our analytics suite and integrations.
Skilljar Customer Education Software - Offer a variety of content types with Skilljar’s flexible authoring tools. Create multiple learning pathways based on user role, skillset, use case, and more. Use high-quality native video and audio and easy embedding from external hosts.
Skilljar Customer Education Software - Built-in assessment & certifications engine enables users to showcase their expertise with our built-in assessment tools and verifiable badges and certificates.
View 6 more
Skilljar Customer Education video
Skilljar Customer Education Software - From the Skilljar Dashboard, access all the tools you need with our easy-to-use interface
Skilljar Customer Education Software - Your training portal is the URL where your published courses will be located, and where trainees can register for, access and complete training. This URL can be set up as a custom domain using your own website, like training.yoursite.com.
Skilljar Customer Education Software - Measure business impact, track learner progress, and evaluate content with our analytics suite and integrations.
Skilljar Customer Education Software - Offer a variety of content types with Skilljar’s flexible authoring tools. Create multiple learning pathways based on user role, skillset, use case, and more. Use high-quality native video and audio and easy embedding from external hosts.
Skilljar Customer Education Software - Built-in assessment & certifications engine enables users to showcase their expertise with our built-in assessment tools and verifiable badges and certificates.

Features of Skilljar Customer Education

  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Certification & Licensing
  • Communication Management
  • Compliance Tracking
  • Course Authoring Software
  • Course Management
  • Course Tracking
  • Customer Engagement Software
  • Feedback Management
  • Gamification Software
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Mobile Learning Software
  • Onboarding Software
  • Reporting/Analytics
  • SCORM Compliance
  • Social Learning
  • Survey/Poll Management
  • Synchronous Learning
  • Tests/Assessments
  • Training Administration
  • Training Companies
  • Training Management
  • Usage Tracking/Analytics
  • Virtual Classroom Software
  • eCommerce Management

Alternatives to Skilljar Customer Education

Thought Industries helps enterprise organizations drive revenue growth by optimizing their online training operations at scale.
Docebo enables enterprises & corporations to scale from 500 learners to thousands. Content creation, management, delivery & analysis.
Absorb is a cloud-based LMS engineered to drive business productivity and deliver a top-tier learner and admin experience. Learn more about Absorb LMS
Alemira is here to engage your learners, scale your courses, and help you achieve your training goals. Learn more about Alemira
SkyPrep specializes in automating and transitioning any aspect of your employee training to an online platform, simply, and painlessly. Learn more about SkyPrep
Web Cloud Software (SaaS) for the management of training activities.
Increase learner engagement & knowledge retention in higher education and corporate training settings.
Create, market, and sell online courses, assessments, products, and live classes at scale!
Bring efficiency to your teams to revolutionize the way you hire, train and retain. Discover the ultimate learning experience platform Learn more about eloomi

Reviews of Skilljar Customer Education

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.4
Features
4.1
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
68%
4
28%
3
4%
Blair
Senior Manager of Customer Education in US
E-Learning, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Solid backbone for our CustomerEd content

4.0 4 months ago

Comments: In general, this platform has helped us provide free, high-quality training at scale. The platform is strong and we have strong NPS from our users who engage with it. Customer support is lacking and could be improved.

Pros:

Overall, Skilljar offers strong customization capabilities and a variety of different settings and features to meet varied business needs. Generally, I've also had positive experiences with my CSM and other employees. Strong uptime, and openness for the engineering team to provide small updates/customizations!

Cons:

Getting help from the customer support team has been disappointing. I'm often asked to share information that could be discovered by the agent, or to take steps that I know won't (and don't) fix the problem. I've also found that some features (like Live Events) are shipped before they're fully ready to go, leading to glitches when using the feature and a support team unsure of how to fix the problem. I'e also had to wait for up to 4 weeks to get a reply from my CSM.

Skilljar Response

3 months ago

Hi Blair, Thank you for your feedback about your experience with Skilljar. We're continually working to offer our customers the best experience possible and take every bit of feedback to heart. I've escalated your message to our CS Support and CSM leadership and they will be contacting you to learn more about your experience. Thanks, Jeremy

Mary
Mary
Systems Manager, Customer Operations in US
Verified LinkedIn User
Computer Software, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

More than an LMS: Skilljar builds a partnership with their customers

5.0 3 weeks ago New

Pros:

By and far their customer success and support teams. Skilljar was with us from day 1 - from migrating from a very poor LMS experience, to creating the organization's first certification program - Skilljar has been there every step of the way. They listen and very quickly implement customer feedback and the company's low turnover rates attest to the caliber of the organization.

Cons:

Reporting features sometimes are swapped to focus on their connection with other data platforms. A few features are no longer available that were once very useful to have on-demand (without going through our BI team).

Jason
Director, Education in US
Computer Software, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Slick UX Check. Integration with my CRM, Check. Able to sell courses to the public,Triple check!

5.0 5 years ago

Comments: I can grow my business through continued exposure, subscription or a la carte course sales, and can therefore grow my education/training team by showing a return on the investment in the form of renewable revenue.

Pros:

I like how Skilljar is easy for learners to use. Because their focus is on training your customers learners, there is some killer functionality around exposing (and selling) education content to any and all users. The reporting dashboard is great and helps my customers understand how their people are progressing. The look and feel of the site is great and with editable CSS, very customizable. The most important thing is that there is an integration that sends data FROM Skilljar TO my CRM database, when for most other LMSs, it is the other way around. Because of this, I can use my education and the training site as a prospecting tool. I can even create promo codes for serious prospective customers if they want to see what some of our paid content looks like. I can then market to these learners, understand when a customer has dropped off in their engagement, or get notified when a new line-of-business is interested, to maybe be able to increase their renewal!

Cons:

There is some limitations with their learning validation methods that could be improved. Quiz question types are currently limited, and there is no native way that learners cannot upload content for evaluation you have to use a third party solution like Box or Google Drive.

Cindy
LMS admin in US
Computer Software, 501-1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Skilljar LMS

5.0 3 months ago

Comments: Better UI saves times for students and admins.

Pros:

Simple, clean interface. Can complete steps without a lot of clicks. Smooth implementation and integrations.

Cons:

Can't duplicate across domains, so somethings have to be done multiple times. (catalog pages, learning paths, etc.)

Alternatives Considered: Thought Industries, Docebo and SAP Litmos

Reasons for Choosing Skilljar Customer Education: Better UI and support

Reasons for Switching to Skilljar Customer Education: UI, people, price. Fit our needs

Skilljar Response

3 months ago

Hi Cindy, We appreciate you taking the time to share your perspective. Your feedback has been shared with our CS and Product Leaders. Thanks for choosing Skilljar!

Verified Reviewer
VP Partnerships in US
Verified LinkedIn User
Retail, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesome Learning Management Tool

5.0 3 years ago

Comments: Overall the system is great and accomplishes what we need. It allows us to post training material for our clients and partners to use. Its easy to post items on the back end and to make changes and you can find support on any topics you need help with.

Pros:

The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself.

Cons:

Giving someone access is daunting, it would be easier if you could allow a specific domain and anyone that signs up with that domain can have access or something that isn't so manual.