Toast POS

Who Uses Toast POS?

Toast is designed exclusively for foodservice. While other POS systems are split up between industries, Toast has always been focused on addressing the specific challenges of foodservice providers.

What Is Toast POS?

Toast is an all-in-one POS and restaurant management system built to improve efficiency and dramatically cut costs.

Toast POS Details

Toast

http://www.toasttab.com

Founded 2011

Toast POS Software - 1
Toast POS Software - White Terminal
Toast POS Software - 3
Toast POS Software - White Hardware bundle
Toast POS Software - Payroll Labor Approval
Toast POS video
Play
Toast POS Software - 1 - thumbnail
Toast POS Software - White Terminal - thumbnail
Toast POS Software - 3 - thumbnail
Toast POS Software - White Hardware bundle - thumbnail
Toast POS Software - Payroll Labor Approval - thumbnail

Compare Toast POS with similar products

Starting price

US$165.00/month
US$69.00/month
N/A
US$71.00/month

Free Version

Free Version Yes
Free Version No
Free Version No
Free Version No

Free Trial

Free Trial No
Free Trial Yes
Free Trial No
Free Trial No

Toast POS deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)

Deployment

  • Cloud, SaaS, Web-based
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Toast POS Features

  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Cash Management
  • Credit Card Processing
  • Custom Cake Orders
  • Customer Database
  • Customer Management
  • Customizable Reports
  • Data Import/Export
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • For Bakeries
  • Gift Card Management
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Labor Cost Calculator
  • Loyalty Program
  • Marketing Automation Software
  • Multi-Location
  • Nutrition & Ingredient Labels
  • Nutrition Analysis Software
  • Order Entry Software
  • Order Management Software
  • Point of Sale (POS)
  • Price / Margin Management
  • Production Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Reporting
  • Recipe Management
  • Recipe/Formula Costing
  • Reporting & Statistics
  • Returns Management
  • Sales History
  • Sales Management
  • Sales Reports
  • Stock Management
  • Third Party Integrations
  • Time Clock Software

View full list of Bakery Software

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Cash Management
  • Clock In / Out
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Categories
  • Customizable Reports
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Gift Card Management
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Loyalty Program
  • Multi-Location
  • Offline Access
  • Order Entry Software
  • Order Management Software
  • Order Processing
  • Order Tracking
  • Product Catalog
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reservations Management
  • Retail Inventory Management Software
  • Returns Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Stock Management
  • Summary Reports
  • Third Party Integrations
  • Time Clock Software
  • Tips Management
  • Transaction History

View full list of Bar POS Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Delivery Tracking
  • Discount Management
  • Dispatch Management
  • Electronic Payments
  • Employee Management
  • Food Delivery Dispatching
  • For Restaurants
  • Geographic Maps
  • Geolocation
  • Gift Card Management
  • Inventory Management Software
  • Inventory Tracking
  • Kitchen / Menu Management
  • Live Tracking
  • Location Tracking
  • Loyalty Program
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Ordering
  • Order Entry Software
  • Order Management Software
  • Order Processing
  • Order Tracking
  • Point of Sale (POS)
  • Promotions Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Status Tracking
  • Third Party Integrations

View full list of Food Delivery Software

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • CRM Software
  • Commission Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Reports
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Gift Card Management
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Layaway Management
  • Loyalty Program
  • Multi-Location
  • Offline Access
  • Order Management Software
  • Ordering Automation
  • Payment Processing Software
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Restaurant POS Software
  • Retail Inventory Management Software
  • Retail POS
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Stock Management
  • Third Party Integrations
  • Transaction History
  • eCommerce Management

View full list of Point of Sale Software

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Forecasting
  • Gift Card Management
  • Inventory Management Software
  • Inventory Tracking
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Online Ordering
  • Order Entry Software
  • Order Management Software
  • Order Tracking
  • Performance Metrics
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Sales Reports
  • Sales Trend Analysis
  • Social Promotion
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Time Clock Software
  • Wait List Management

View full list of Restaurant Management Software

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Cash Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Delivery Management Software
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Gift Card Management
  • Inventory Management Software
  • Inventory Tracking
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Order Entry Software
  • Order Management Software
  • Order Tracking
  • Point of Sale (POS)
  • Price / Margin Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Returns Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Transaction History

View full list of Restaurant POS Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • Cash Management
  • Commission Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing Software
  • Employee Management
  • Gift Card Management
  • Inventory Management Software
  • Inventory Replenishment
  • Inventory Tracking
  • Loyalty Program
  • Multi-Currency
  • Multi-Location
  • Order Management Software
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Product Catalog
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Retail Inventory Management Software
  • Retail Management
  • Returns Management
  • Returns Tracking
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Stock Management
  • Third Party Integrations
  • Touch Screen
  • Transaction History
  • eCommerce Management

View full list of Retail POS System Software

  • Automatic Reset
  • Browsing Restrictions
  • Data Synchronization
  • Mobile Device Management Software
  • Offline Access
  • Point of Sale (POS)
  • Remote Access/Control
  • Self Check-in/Check-out
  • Self Ordering
  • Surveys & Feedback
  • Timeout

View full list of iPad Kiosk Software

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Bar POS Software
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • CRM Software
  • Cash Management
  • Clock In / Out
  • Commission Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Gift Card Management
  • Inventory Management Software
  • Inventory Tracking
  • Loyalty Program
  • Multi-Location
  • Offline Access
  • Order Management Software
  • Partial Payments
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Restaurant POS Software
  • Retail Inventory Management Software
  • Returns Management
  • Returns Tracking
  • SSL Security
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Stock Management
  • Third Party Integrations
  • Time Clock Software
  • Transaction History
  • eCommerce Management

View full list of iPad POS Software

Toast POS Alternatives

More Toast POS alternatives

Toast POS Reviews

Read all 283 reviews

Average score

Overall
4.2
Ease of Use
4.3
Customer Service Software
3.9
Features
4.1
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >10,001
Jayelynn W.
Jayelynn W.
General Manager
Food & Beverages, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-09-05

"Incredibly Efficient!"

Comments: Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Pros: Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Cons: Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Vendor Response

by Toast on 2019-11-08

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

  • Reviewer Source 
  • Reviewed on 2019-09-05
Verified Reviewer
Business/Hospitality Consultant
Hospitality, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020-08-21

"I'd give it a 10 but then it would be perfect!"

Comments: Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Pros: I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Cons: As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Vendor Response

by Toast on 2020-08-27

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

  • Reviewer Source 
  • Reviewed on 2020-08-21
Amber C.
General manager
Restaurants, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2021-08-16

"Amazing Customer service"

Comments: amazing

Pros: The customer service with toast system is amazing. I have called at least once a week for the past two months learning features and everything there is to know about the POS. I have never waited longer than 1 minute for a real live person to answer on their customer support phone number. Every time the guys are so helpful and quick. They explain everything and are available 24/7 seriously it’s 3:08AM and they just got done helping me set up scheduling through the system. I highly recommend

Cons: The only concerns that has come to our attention is the processing fees. But all processing fees no matter what system you use is high and adds up every month. It’s nots toast fault credit card fees are high and that’s the banks not toast

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2021-08-16
Gonca E.
Co-Founder
Restaurants, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2019-10-24

"Terrible Tech Support And Filled With Bugs"

Comments: TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.

Pros: Affordable
Customer facing customization

Cons: 1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame.
2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim.
3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS!
4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running.
5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly.
6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us.
Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2019-10-24
Don J.
Sr. Director of IT
Restaurants, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2021-06-03

"CHG Review"

Comments: Hardware maintenance can sometimes be a challenge, and need some development in enterprise menu management. Otherwise, software is very good and Toast team has been great to work with.

Pros: Ease of use, conversational ordering is great. Easy menu programming. Online ordering also works well with our provider and credit card processing is very good.

Cons: Hardware maintenance can sometimes be a challenge, and need some development in enterprise menu management

  • Reviewer Source 
  • Reviewed on 2021-06-03