Canada Local product
C2 ATOM

C2 ATOM

Canada Local product

What Is C2 ATOM?

C2 ATOM is a cloud-based IT service management (ITSM) solution comprising a self-service portal, a customizable service catalog, a powerful CMDB integrating asset management and fully automated workflows – all adaptable to your needs with zero coding. C2 ATOM allows you to be efficient quickly, provide the best user experience, and optimize your operational processes. Facilitate the management of requests, incidents, problems and change by adopting a fully automated ITIL certified structure

Who Uses C2 ATOM?

IT Manager, IT Director, CIO's, system administrators and support technical resources.

C2 ATOM video C2 ATOM Software - 1 C2 ATOM Software - 2 C2 ATOM Software - 3 C2 ATOM Software - 4 C2 ATOM Software - 5

Not sure about C2 ATOM? Compare with a popular alternative

C2 ATOM

4.2 (13)
Local product
C2 ATOM
US$40.00
month
Free version
Free trial
125
3
4.3 (13)
4.2 (13)
4.4 (13)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
No pricing found
Free version
Free trial
202
22
4.0 (614)
4.1 (614)
4.2 (614)
Why am I seeing this?

Alternatives to C2 ATOM

Sponsored
Save time and reduce costs with innovations that reimagine your customer relationships. Learn more about Salesforce Service Cloud
The next generation of PSA tool. Complete professional services automation package for software and services businesses. Learn more about CloudBlue PSA
VIZOR is an ITIL best practice helpdesk issue tracking solution for IT end user and customer support. Try now for Free. Learn more about VIZOR IT Asset Management
HaloITSM brings everything you need for IT support into one centralised solution. Learn more about HaloITSM
Get your software set up in as little as 24 hours with our industry-leading, 100% U.S.-based 24/7 customer support. Learn more about Issuetrak
Tackle projects and improve workflows with Wrike’s work management software. Remove barriers, find clarity, and exceed goals. Learn more about Wrike
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
SysAid helps IT work smarter, not harder, with service automation based on a decade of AI information. Try IT for free today. Learn more about SysAid
Caspio is the world's leading NO-CODE platform for building online database applications without having to write code. Learn more about Caspio
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Service Management Software Suite that represents a comprehensive solution for service, support, and customer care
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
Powerful and robust helpdesk software for all industries and organizations; available through Cloud hosting or self-hosted On-Premise.
Deepser is a complete ITSM and ITAM solution developed to optimize support requests, organisational processes and asset management.
Configure your dynamic business software solution with the VobeSoft no-code solution. Create a simple CRM or an enterprise application.
BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
Ticket Management, Customer Success, Customer Experience, Knowledge Base, NPS, CSAT, CES, Customer portal, Mobile apps, CRM data Sync
Enterprise-class Service management application built for multinational organizations around Service Integration and Management.

Reviews of C2 ATOM

Average score

Overall
4.2
Ease of Use
4.3
Customer Service
4.4
Features
4.0
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
46%
4
31%
3
23%
Stephen
IT Systems Administrator in Canada
Oil & Energy, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

From the system admin perspective

4.0 6 years ago

Comments: With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Pros:

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Cons:

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Sandhya
Software Developer in Nepal
Computer Software, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Pros and Cons of C2 ATOM

5.0 2 years ago

Comments: My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

Pros:

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.

Cons:

A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.

Jean
It Coodinator in Canada
Government Administration, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

C2 at Town of Candiac

4.0 6 years ago

Comments: Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request

Pros:

Web based. Database is on our site Easy to use for our peoples.

Cons:

Reporting tool is sometime hard to parameter

Verified Reviewer
Software Enginner in US
Verified LinkedIn User
Computer & Network Security, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Great for Automated Testing

5.0 last year

Comments: I really enjoy it for my web development. the automated testing is one of the best features

Pros:

It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use

Cons:

There arent much white paper incase you get lost.

Thierry
IT Network & System Administrator in Canada
Pharmaceuticals, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

A World of Possibility

4.0 6 years ago

Comments: We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4) The web platform is very flexible and fully customizable. It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

Pros:

Fully customizable. Very good development and support, the team is attentive to our needs.