What Is C2 ATOM?C2 ATOM is a cloud-based IT service management (ITSM) solution comprising a self-service portal, a customizable service catalog, a powerful CMDB integrating asset management and fully automated workflows – all adaptable to your needs with zero coding. C2 ATOM allows you to be efficient quickly, provide the best user experience, and optimize your operational processes. Facilitate the management of requests, incidents, problems and change by adopting a fully automated ITIL certified structure
Who Uses C2 ATOM?
IT Manager, IT Director, CIO's, system administrators and support technical resources.
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Reviews of C2 ATOM
From the system admin perspective
Comments: With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.
The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.
It seems to be taking my integration team some time to activate the remaining features. That may not be software related.
Pros and Cons of C2 ATOM
Comments: My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.
A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.
C2 at Town of Candiac
Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request
Web based. Database is on our site Easy to use for our peoples.
Reporting tool is sometime hard to parameter
Great for Automated Testing
Comments: I really enjoy it for my web development. the automated testing is one of the best features
It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use
There arent much white paper incase you get lost.
A World of Possibility
Comments: We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4) The web platform is very flexible and fully customizable. It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.
Fully customizable. Very good development and support, the team is attentive to our needs.