What Is UserVoice?

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.

Who Uses UserVoice?

Product managers, product executives, and customer advocates at SaaS & Software companies.

UserVoice Details

UserVoice

Founded in 2008

UserVoice Details

UserVoice

Founded in 2008

UserVoice videos and images

UserVoice video
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Compare UserVoice pricing with similar products

Starting price

N/A
US$19.00/month
US$10.00/month
US$13.49/month

Free Version

Free Version No
Free Version No
Free Version Yes
Free Version Yes

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

UserVoice deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Videos

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  • API
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  • Churn Management
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  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
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  • Feedback Management
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  • Multi-Language
  • Real Time Analytics
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  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Survey/Poll Management
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  • Visual Analytics
  • Widgets
  • Workflow Management Software

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Reviews of UserVoice

Read all 65 reviews

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
4.1
Features
3.7
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jessica M.
Jessica M.
Curriculum Coordinator in U.S.
Verified LinkedIn User
E-Learning, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Gives us almost everything we need for a great price

5 3 years ago

Comments: UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.

Pros:

We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time.

Cons:

On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :(

Tasha D.
Product Manager in U.S.
Computer Software, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Great product, miss their help desk software

5 4 weeks ago New

Comments: I wish they still offered their help desk software.

Pros:

I used uservoice for their help desk software. At the time, they didn't have any in-app heads up messages so I got pressure from our [SENSITIVE CONTENT] to consolidate our systems and use intercom for help desk and in-app messages. It didn't take long to realize the mistake that was made. Uservoice was far superior than intercom for help desk interactions and help articles. Their ability to track how many tickets never made it to our inbox because they were solved by serving up a help doc was really useful.

Cons:

At the time, they didn't off any heads up or bulk messaging to all users. We couldn't send out bulk communications when we were having an outage or we were releasing new features.

Ching-mei C.
CoFounder, Head of Product in Taiwan
Computer Software
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Using Uservoice as our app's main ticketing service since 2011.

3.5 6 years ago

Pros:

Canned responses that can easily be turned into public FAQ responses and Instant Answers.

Cons:

It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents. When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface. Can only upload profile picture through Gravatar :(

Megan H.
Megan H.
Product Owner in U.S.
Verified LinkedIn User
Education Management, 5,001-10,000 Employees
Used the Software for: 1+ year
Reviewer Source

We and our clients love UserVoice, big improvement to feedback loop & transparency!

5 3 years ago

Comments: Benefits have been getting a better pulse from our clients on what matters to them most (more than just the squeaky wheels), gives me a pool of clients that have interest on a topic and are engage to do customer interviews with, makes our clients happy to have somewhere that they can see their voice being heard!

Pros:

The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and i had numerous clients come up and tell me that they absolutely love UserVoice.

Cons:

The main struggle is getting the time to keep on top of it, we get so many ideas! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page.

Jean-philippe B.
Jean-philippe B.
User researcher in Canada
Verified LinkedIn User
Information Technology & Services, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Great feedback/suggestion/feature request forums!

5 3 years ago

Comments: With UserVoice we easily gather feedback from our user, use the threads to make discussions happen and also communicate with our users when new feature are up and ready.

Pros:

The forum moderation options are crucial for feature request/suggestion forums and with UserVoice, they are all there and simple to use. Also we use the widget to gather user feedback directly in our tools.

Cons:

You need to know how to code CSS and HTML if you want to customize the forums.