Who Uses Service Fusion?

We serve over 5,000 small and mid-sized field service contractors in the HVAC, plumbing, electrical, appliance repair, home automation, A/V, locksmith, IT, and many other service industries.

What Is Service Fusion?

All-in-one field service management software that provides enterprise-level features at a small business price. Run your business from anywhere by creating estimates & jobs, schedule & dispatch, invoice & process credit cards. Track customer equipment history, run sales revenue and commission reports. Send text message and email reminders to customers. Integrated with Quickbooks and zero per-user fees, zero setup fees. Starting at $149 per month, Request a Free Demo Today!

Service Fusion Details

Service Fusion

http://www.servicefusion.com/

Founded 2014

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Service Fusion pricing overview

See pricing plans

Service Fusion does not have a free version and does not offer a free trial. Service Fusion paid version starts at US$149.00/month.


Starting Price

US$149.00/month See pricing details

Free Version

No

Free Trial

No

Service Fusion deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

Service Fusion Features

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • Calendar Management
  • Client Management
  • Client Portal
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dispatch Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management Software
  • Employee Management
  • Estimating
  • For Arborists
  • GPS
  • Geographic Maps
  • Inspection Management
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Costing Software
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Access
  • Multi-Location
  • Photos / Images
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Recurring Appointments
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Scheduling Software
  • Search/Filter
  • Third Party Integrations
  • Vegetation Mapping
  • Work History
  • Work Order Management
  • Workflow Management Software

View full list of Arborist Software

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Calendar Management
  • Compliance Management
  • Components Tracking
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Document Management Software
  • Document Storage
  • Employee Management
  • Equipment Maintenance Software
  • Flight Time Tracking
  • Historical Reporting
  • Inspection Management
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Labor Cost Reporting
  • Logbook Tracking
  • Maintenance Scheduling
  • Manuals
  • Monitoring
  • Multi-Location
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Repair Tracking
  • Reporting & Statistics
  • Service Bulletins
  • Status Tracking
  • Task Management Software
  • Task Scheduling
  • Third Party Integrations
  • Work Order Management
  • Workflow Management Software

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  • Access Controls/Permissions
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  • Activity Tracking
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  • Automated Scheduling
  • Availability Management
  • Booking Management
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  • Calendar Sync
  • Calendar/Reminder System
  • Class Scheduling
  • Collaboration Tools
  • Color Codes/Icons
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Electronic Payments
  • Email Invitations & Reminders
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  • Facility Scheduling
  • Mobile Alerts
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  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • SMS Messaging
  • Scheduling Software
  • Task Management Software
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • Timesheet Management
  • Website Integration

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  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automatic Backup
  • Billing & Invoicing
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  • Calendar Sync
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  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
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  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Access
  • Multi-Location
  • Online Booking
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling Software
  • Status Tracking
  • Third Party Integrations
  • Timesheet Management
  • Work Order Management
  • Workflow Management Software

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  • Accounting Integration
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  • Activity Tracking
  • Alerts/Notifications
  • Automatic Backup
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  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
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  • For Commercial and/or Industrial Electrical Contractors
  • GPS
  • Inventory Management Software
  • Invoice Management
  • Job Management
  • Job Scheduling
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  • Location Tracking
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  • Mobile Signature Capture
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  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
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  • Task Scheduling
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View full list of Electrical Contractor Software

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  • Accounting Integration
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  • Activity Tracking
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  • Contact Database
  • Cost Database
  • Cost Estimating
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  • Customizable Reports
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  • Access Controls/Permissions
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  • Alerts/Notifications
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  • Barcode / Ticket Scanning
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  • Customizable Reports
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  • Document Management Software
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  • Inspection Management
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  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Maintenance Scheduling
  • Monitoring
  • Multi-Location
  • Preventive Maintenance Software
  • Purchase Order Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Warranty Tracking
  • Work Order Management
  • Workflow Management Software

View full list of Equipment Maintenance Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM Software
  • Calendar Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Estimating
  • File Storage
  • GPS
  • Historical Reporting
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling Software
  • Service History
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Work Order Management
  • Workflow Management Software

View full list of Field Service Management Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automatic Backup
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Contact Database
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Equipment Tracking
  • Estimating
  • GPS
  • Interaction Tracking
  • Inventory Management Software
  • Invoice Management
  • Job Costing Software
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Alerts
  • Mobile Signature Capture
  • Multi-Location
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling Software
  • Task Scheduling
  • Third Party Integrations
  • Warranty Tracking
  • Work Order Management

View full list of Garage Door Software

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automatic Backup
  • Billing & Invoicing
  • Calendar Management
  • Commercial/Industrial
  • Contact Database
  • Cost Database
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Equipment Maintenance Software
  • Estimating
  • Financing Management
  • GPS
  • Historical Reporting
  • Inventory Management Software
  • Invoice Management
  • Job Costing Software
  • Job Management
  • Job Tracking
  • Labor Rates
  • Maintenance Scheduling
  • Mobile Alerts
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Scheduling Software
  • Search/Filter
  • Takeoff Software
  • Task Scheduling
  • Third Party Integrations
  • Work Order Management
  • Workflow Management Software

View full list of HVAC Estimating Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Billing & Invoicing
  • Calendar Management
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Estimating
  • For HVAC Companies
  • Historical Reporting
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Signature Capture
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling Software
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Timesheet Management
  • Work Order Management
  • Workflow Management Software

View full list of HVAC Software

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automatic Backup
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Client Portal
  • Contact Database
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management Software
  • Employee Management
  • Estimating
  • Inventory Management Software
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Payment Processing Software
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking Software
  • Timesheet Management
  • Work History
  • Work Order Management

View full list of Handyman Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
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  • Client Management
  • Contact Database
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Electronic Signature
  • Employee Management
  • Employee Scheduling Software
  • Estimating
  • For Janitorial Services
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  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Payroll Management
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
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  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking Software
  • Work Order Management
  • Workflow Management Software

View full list of Janitorial Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
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  • Calendar Management
  • Client Portal
  • Contract/License Management
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Estimating
  • GPS
  • Geographic Maps
  • Groundskeeping Management
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  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing Software
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  • Job Scheduling
  • Job Tracking
  • Landscape Design
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Signature Capture
  • Payroll Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
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  • Activity Tracking
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  • Contract/License Management
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  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
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  • Electronic Signature
  • Email Management Software
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  • Equipment Management
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  • For Lawn Care
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  • Invoice Management
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  • Job Tracking
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  • Confirmation/Reminders
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  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Estimating
  • GPS
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
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  • Reminders
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  • Contract/License Management
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  • Cost Estimating
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
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  • Customer Database
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  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
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  • Dispatch Management
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  • Estimating
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  • Customizable Reports
  • Customizable Templates
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  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Templates
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  • Estimating
  • GPS
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  • Inspection Management
  • Interaction Tracking
  • Invoice Management
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  • Job Scheduling
  • Job Tracking
  • Lead Management Software
  • Material Ordering
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  • Mobile App
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  • Attendance Tracking Software
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  • Calendar Management
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  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Electronic Payments
  • Email Management Software
  • Employee Management
  • Employee Scheduling Software
  • Event Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Mobile Access
  • Mobile Alerts
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  • Online Booking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • Self Service Portal
  • Task Scheduling
  • Third Party Integrations
  • Timesheet Management

View full list of Scheduling Software

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  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automatic Backup
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  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Digital Signature Software
  • Dispatch Management
  • Document Imaging
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Estimating
  • GPS
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  • Inventory Management Software
  • Invoice Management
  • Job Costing Software
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management Software
  • Location Tracking
  • Maintenance Scheduling
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  • Mobile Signature Capture
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
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  • Recurring Tasks
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Service Fusion Reviews

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Overall rating

4.4/5

Average score

Ease of Use 4.5
Customer Service Software 4.5
Features 4.2
Value for Money 4.5

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Brandon V.
Franchise Community Manager
11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2018-04-01

"If you have a sales team that is mobile and on the road this is an incredible platform."

Pros: It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Cons: There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

  • Reviewer Source 
  • Reviewed on 2018-04-01
Jennifer S.
Fiscal Admin.
Construction, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020-09-24

"Service Tech & Office friendly"

Comments: They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.

Pros: Better dispatching than what we had before.

Cons: Reports aren't all that they need to be, but can download info to Excel & manipulate most data

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020-09-24
Aaron S.
Owner
Facilities Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    2 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    2 /5
  • Customer Support Software
    2 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 2019-07-23

"Another Broken Software With Crappy Back-End Support"

Comments: Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together

Pros: It customizable and pretty user-friendly

Cons: The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself

  • Reviewer Source 
  • Reviewed on 2019-07-23
Braden W.
Marketing and Business Development Manager
Machinery, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2021-03-15

"Easy Plug and Play Service Management Tool"

Comments: Service Fusion has been a blessing; previously we were manually routing our individual field service technicians to their appointments by phone as they came in, and following up with an email to provide the address. Again, although I would like to see some updates to the mobility of scanning and inventory management, overall this is a strong application.

Pros: This app is an all-inclusive solution for anyone conducting field service work at customer locations! We are an industrial mechanic service, that has built our business around specialized in-field repair servicing. Service Fusion is a one-stop shop for appointment information; it features a GPS module to make for easy appointment transportation. In addition, they offer customizations within their template for appointments which allows us to include industry-specific task items and buttons.

Cons: The biggest issue we run into is with inventory management. Although they have a great inventory management module, that has a lot of expandability and allows for barcode scanning, the scanner is restricted to operating only when attached to a laptop... You can't attach it to a tablet or mobile device which makes it very cumbersome and not as intuitive with the mobile application as you would hope. The platform is built off the mobility via the app, so to not allow the scanning and inventory management to function off of that is very counter-intuitive in my opinion.

  • Reviewer Source 
  • Reviewed on 2021-03-15
Carla R.
Owner
Construction, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020-03-11

"Wow, great product and great support!"

Comments: We were skeptical about switching from one online program to another for our dispatch and billing needs but holy cow, so glad we did! From the beginning they have been so helpful. We can now look customers up by address, phone number, etc... We can add contacts for each job location, as many as we want, we can add service locations with notes, as many as we want... The accounting portion, unpaid invoices etc... is great. Being able to figure out what jobs haven't been billed out is simple. This program is helping us be more efficient, collect money faster and thus buy new equipment sooner. There are so many options with this program, it's truly amazing.

Pros: It is hard to say what we like most about Service Fusion because all the parts work together to help our business function at it's best. Maybe the customer support. They actually want to help us, can help us and know what they are talking about. They give answers instead of the run around, every single time without fail. It is truly amazing and compared to other programs we have used it is night and day the level of expertise and perfection.

Cons: The video tutorials. They were a bit torturous. Watching a video of a learning session that lasts a couple of hours while trying to run an emergency service company and take care of customers is asking too much.

  • Reviewer Source 
  • Reviewed on 2020-03-11