NetSuite

It is a great ERP but it is not for everyone

Comments: Accounting, Trasury. Reporting (but we ended up doing the reporting outside the ERP)

Pros:

Netsuite has a lot of potential when automating processes. It is a great ERP for big Companies or big startups.

Cons:

There is not much literature about netsuite or learning material. Because of this, you are trapped with Consultants. Sometimes you might get lucky but sometimes no. I had both experienceThe ERP is complex to implement. It has become popular in the startup world but it´s complexity does not make it ideal for everyone. Yes. the potential is great but you really need to do a good research before jumping to implement this ERP

Alternatives Considered: Odoo

Reasons for Switching to NetSuite: The potential of Netsuite when growing and to manage several entities from one place

New User of NetSuite

Comments: Our business has had a very positive experience with the implementation of NetSuite. One of the Finance Teams main KPI's is to be able to deliver month end board pack with in 5 business days which we are now able to consistently achieve.

Pros:

NetSuite is a very easy program to use, the work flow is very intuitive and we have been able to integrate it to other systems we have already had in place. The amount and variety of training offered to us pre and post go live is beyond any platform I have used in the past. I believe there is great benefit in the focus on best practice and not customising every aspect of the software. We used the NetSuite team for our implementation and Sen and the team were excellent to deal with. They listened to our concerns and came up with solutions. By encouraging us to learn how to use the system ad how to use the learning resource available we are able to make small improvements and changes to our system with out having to engage a consultant, saving our business time and money.

Cons:

NetSuite comes with a wide variety of module addons. There is not a clear map of what these are. If we were more aware of these we could have added additional modules at implementation.

Alternatives Considered: BlackLine, SYSPRO, SAP Business One and Xero

Reasons for Choosing NetSuite: Tencia was a desktop platform with limited features. It was difficult to trace transactions and have confidence in the data output.

Switched From: Tencia

Reasons for Switching to NetSuite: Other companies just quoted us a standard fee with out getting to know and understand out business. NetSuite Sales team first got to know our business and tailed a solution around what we did and what we wanted the product to do. We then felt the proposal they put together had true value. The sales team was very informative on the implementation process and the volume of hours that would be require by our team to facilitate a smooth go live process.

NetSuite System OK, NetSuite SuiteSuccess Implementation AWFUL

Comments: Overall, the NetSuite Staff and project teams will make promises the can't deliver on. They will do anything to make the sale regardless of whether they are the right solution for your business.Then, when it came time for implementation, they make you sign these aggressive terms and conditions. When we had questions on them, it delayed our project team 4 MONTHS because their legal team could not explain their own terms.The software is also INCREDIBLY slow. The NetSuite team will try to upsell you once you discover this to increase your speed but they will not let you "test" the speed before agreeing to a 12 month contract.There also also a good amount of native limitations. Examples include, inability to get a vendor payment register showing the original amount, discount taken, and amount paid. Inability to take a discount exclusive of freight on vendor bills. Sales and Use tax limitations. The system can NOT handle use tax and you need to either script or purchase a plugin to get sales taxes to calculate correctly. Copy pasting data/ tabels to print on html pdf prints, etc.

Pros:

The reporting functionalities and general business flow of transaction processing is good

Cons:

Sales Team Made Promises they can't deliver! During our initial review of the ERP systems, we went over all of our business processes with the NetSuite Sales Team and even provided process flowcharts and showed them what our system does. They were confident NetSuite could do all of that and more for us. However, when we went to implement, they fell short on SO MANY accounts. Basic things, like copy/pasting information info estimate forms and having them print with images are NOT possible with native functionalities.AVOID SuiteSuccess for implementation!! They are a cookie cutter implementation team and will not assist outside the most basic scope no matter what the sales team tells you. They basically just turn it on for you. Any specific things you may need for your business are considered customizations and you will be charged more for them. They had some very inexperienced staff assigned to our account that did things like missed MAJOR configuartion settings (making depts and locations required and fulfillments across periods), named native GL accounts differently so you wouldn't know why things were auto posting to the wrong account, did not review all print forms or assist in set-up, did not explain the GL impacts of different item types or how projects worked. They also did not assist with go-live data import AT ALL. You would be so much better off using a consultant. AVOID SUITESUCCESS.Software also has various quirky limitations. Do your research on reddit.

Alternatives Considered: Sage 300cloud and Acumatica Cloud ERP

Reasons for Choosing NetSuite: Looking to integrated our CPQ and service dispatch with accounting records.

Switched From: Microsoft SharePoint

Reasons for Switching to NetSuite: Seemed like the best out of the box solution which was not the case. Still required INTENSE customization.

Start-up to growth business

Comments: TIme now saved in running reports to make better and improved decisions. With our previous system we had reached the limit of its capabilites but with NetSuite we know there is plenty more features and functions that we are not currently utilising, for us to take advantage of as our business continues to grow.

Pros:

THe amount of time I now save executing reports. My previous system I used to spend 80% of my time creating data sets and only 20% utilising, now this is the other way around.

Cons:

We are a small business and it took a lot of our resource to implement. The partner we were paired with to do the initial implementation had little to no experience working with a business similar to ours which was challenging at times. We ended up hiring in a specialist project manager with NetSuite experience to support our integration which I would recommend.

Alternatives Considered: Easy EFT

Reasons for Choosing NetSuite: System had reached its limit for us

Switched From: Brightpearl

Reasons for Switching to NetSuite: Cost was too high for the product and the implementation

Balanced ERP solution

Comments: We've been able to accelerate our key business functions including Finance (accounting close is much faster), Operations (inventory is much more accurate), and Sales (customer orders and invoices are automated through EDI).

Pros:

- Ability to scale all of our major business functions, particularly Operations and Finance- Integrations with our subledgers (e.g. Coupa)- Automation opportunities such as EDI and workflows

Cons:

- Warehouse Management (WMS) leaves a lot to be desired- Customization can be expensive, but thankfully we have not needed much

Alternatives Considered: SAP S/4HANA Cloud, Sage Business Cloud Accounting and Workday Financial Management

Reasons for Choosing NetSuite: Inability to scale the legacy platform

Switched From: Dynamics 365

Reasons for Switching to NetSuite: NetSuite was the most balanced platform between "new and innovative" while still having the robust features of a proven ERP in the marketplace. Some of its competitors had a more modern UX but didn't have the full stack Finance + Operations capabilities.