17 years helping Canadian businesses
choose better software

What Is NetSuite?

NetSuite cloud accounting software automates the processing and payment of supplier invoices. Processes such as transaction matching, journal entries, approvals, and reconciliations are automated which means manual data entry is eliminated, and the time and effort required to process bills are minimized. AP-specific dashboards, reports, and KPIs put you in control of your company’s accounts payable process.

Who Uses NetSuite?

From pre-revenue startups to small and mid-size organizations, fast-growing businesses use NetSuite to automate core processes and get real-time insights into operational and financial performance.

Where can NetSuite be deployed?

Cloud-based
On-premise

About the vendor

  • Oracle
  • Located in Chicago, US
  • Founded in 1977

NetSuite support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Belgium, Brazil, Canada and 26 others

Languages

Chinese, Czech, Danish, Dutch, English and 14 others

NetSuite pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

NetSuite does not have a free version but does offer a free trial.

About the vendor

  • Oracle
  • Located in Chicago, US
  • Founded in 1977

NetSuite support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Belgium, Brazil, Canada and 26 others

Languages

Chinese, Czech, Danish, Dutch, English and 14 others

NetSuite videos and images

NetSuite Software - NetSuite role-based dashboard for an AP Analyst.
NetSuite Software - Standard AP reports come pre-built with NetSuite and can be easily customized.
View 3 more
NetSuite video
NetSuite Software - NetSuite role-based dashboard for an AP Analyst.
NetSuite Software - Standard AP reports come pre-built with NetSuite and can be easily customized.

Features of NetSuite

  • 3PL Management
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Accounts Payable Software
  • Accounts Receivable Software
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • BOM Creation
  • Bank Reconciliation
  • Barcode Recognition
  • Barcode/Label Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Benchmarking
  • Billing & Invoicing
  • Bills of Material
  • Budget Management
  • Budgeting/Forecasting
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management Software
  • Capacity Management
  • Capacity Planning Software
  • Cash Flow Management
  • Cash Management
  • Catalog Management Software
  • Channel Management Software
  • Chart of Accounts
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Core Accounting
  • Cost Management
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customer Statements
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Rules
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Data Import/Export
  • Data Management Software
  • Data Security
  • Data Visualization Software
  • Delivery Management Software
  • Demand Forecasting
  • Direct Deposit
  • Discount Management
  • Document Management Software
  • Document Storage
  • Donation Tracking
  • Donor Management
  • Duplicate Payment Alert
  • ERP integration
  • Electronic Funds Transfer
  • Electronic Payments
  • Email Management Software
  • Email Marketing Software
  • Employee Database
  • Employee Management
  • Employee Scheduling Software
  • Enterprise Asset Management
  • Expense Management
  • Expense Tracking
  • Feedback Management
  • File Sharing Software
  • Financial Analysis
  • Financial Management Software
  • Financial Reporting Software
  • Fixed Asset Management Software
  • For AEC Industry
  • For Accountants
  • For Financial Institutions
  • For Insurance Industry
  • For Medical Purposes
  • For Nonprofits
  • For Real Estate
  • For Small Businesses
  • Forecasting
  • Fund Accounting Software
  • Fundraising Management
  • Gantt/Timeline View
  • General Ledger
  • Grant Management Software
  • HR Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Optimization Software
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Item Management
  • Kanban Board
  • Knowledge Base Management
  • Lead Generation Software
  • Lead Management Software
  • Lead Qualification
  • Maintenance Management Software
  • Marketing Automation Software
  • Material Requirements Planning
  • Materials Management
  • Member Database
  • Membership Management Software
  • Milestone Tracking
  • Mobile Access
  • Mobile Payments
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Location
  • Multiple Projects
  • Onboarding Software
  • Online Invoicing
  • Online Payments
  • Order Entry Software
  • Order Fulfillment Software
  • Order Management Software
  • Order Tracking
  • Payment Collection
  • Payment Processing Software
  • Payroll Management
  • Payroll Reporting
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Portfolio Management
  • Predictive Analytics Software
  • Prescription Processing
  • Prioritization
  • Procurement Management
  • Product Identification
  • Product Management Software
  • Production Management
  • Production Scheduling Software
  • Profit/Loss Statement
  • Progress Tracking
  • Project Accounting Software
  • Project Management Software
  • Project Planning Software
  • Project Planning/Scheduling
  • Project Time Tracking
  • Promotions Management
  • Publishing/Sharing
  • Purchase Order Management
  • Purchase Order Reconciliation
  • Purchasing & Receiving
  • Quality Management Software
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Receivables Ledger
  • Recurring/Subscription Billing
  • Reminders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requisition Management
  • Resource Allocation & Planning
  • Resource Management Software
  • Resource Request
  • Resource Scheduling
  • Retail Inventory Management Software
  • Returns Management
  • Revenue Recognition
  • Reviews Management
  • Risk Analysis
  • Risk Management Software
  • SEO Management
  • Sales & Operations Planning
  • Sales Activity Management
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Sales Tax Management
  • Scenario Planning
  • Scheduling Software
  • Search/Filter
  • Segmentation
  • Self Service Data Preparation
  • Self Service Portal
  • Serial Number Tracking
  • Shipping Management
  • Shopping Cart Software
  • Skills Tracking
  • Social Media Integration
  • Sourcing Management
  • Spend Management Software
  • Status Tracking
  • Strategic Planning Software
  • Supplier Management
  • Supply Chain Management Software
  • Task Management Software
  • Tax Calculation
  • Tax Compliance
  • Tax Management Software
  • Territory Management
  • Third-Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Timesheet Management
  • Traceability
  • Training Management
  • Transaction Management
  • Transportation Management Software
  • Utilization Reporting
  • Vendor Management Software
  • Vendor Payment
  • Version Control
  • Visual Analytics
  • Warehouse Management Software
  • Website Management
  • Work Order Management
  • Workflow Management Software
  • eCommerce Management

Alternatives to NetSuite

STORIS provides home furnishings retailers with integrated retail management software solutions for every facet of their operations.
Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between.
Priority is a leading provider of scalable, agile, and open cloud-based business management solutions.
Infor Syteline: Streamlined ERP software for efficient manufacturing and supply chain management.
EPOS, vehicle & parts stock control, workshop scheduling, reporting.
A leading software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate, and grow. Learn more about BigCommerce
ShipperHQ helps merchants to customize the shipping experience in the checkout no matter what's in the cart or where its going.
Web-based solution that provides retail management through accounting, inventory, reporting, customer surveys and more.
Simple and Customizable Ecommerce Solution Built for Growth.

Reviews of NetSuite

Average score

Overall
4.2
Ease of Use
3.9
Customer Service
3.8
Features
4.1
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
susan
susan
Nutritionist in US
Verified LinkedIn User
Translation & Localization, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Frequent uploads makes it sand out

5.0 2 months ago

Comments: Terrific for it's customer support.
Elegant with it's video congregation and recording.

Pros:

Efficiency with payroll processing on time.

Cons:

Astounding with payment of outlides and congeste.

Miranda
Vice President and General Manager in US
Building Materials, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Net Suite streamlines efficiencies

5.0 2 months ago New

Comments: Overall, the process was good, and we received a lot of support from the NS implementation team.

Pros:

Once you learn the system, it's simple to use and gives you quick access at your fingertips. You can get a 360-degree view all from the same screen.

Cons:

Trying to find where training is, was not easy. It was necessary to know the NS verbiage to locate sessions.

Alternatives Considered: ECLIPSE and Tula

Reasons for Choosing NetSuite: To improve efficiencies and increase productivity

Switched From: Sage BusinessWorks

Reasons for Switching to NetSuite: Best suited for our business and customer support

Kevin
Director Inventory and Planning in US
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Overly complicated and not the product for us.

1.0 last month New

Comments: This was a terrible experience from the get-go. Our CTO adopted NetSuite and it was clearly not the right choice from our business. It started with the lack of training. I think we had 2 training sessions over 6 months for the merchandising team. It slowed down the definition process of our catalog so that what used to take 10 minutes in the previous ERP took 3 hours. With many fields mapped to obscure auto index #s for definitions you had to build a decoder ring to keep them all straight. Basically everything we learned to do in Netsuite came from Google or YouTube. All of the menus were different depending on which role you had so cross-training between departments was impossible because people had to get to the same task via different paths. The filtering on reports was flawed and the Import/export menus kept so much history you had to scroll just to find the latest import/export only to be told it was still processing. The only rapid response you got from the team was when it was time to pony up another 250K for renewal. We probably had 5-6 different account people in charge of our account over the course of the 18 months we had the program. Just a terrible experience for us. Would give it zero stars if I could.

Pros:

Lots of options to create reports and define items.

Cons:

Very Difficult to integrate and overly complicated. It slowed down our overall processes and a lot of the logic did not make sense when defining items. It isn't good when they tell you to use a different program to help with the definition process. It is very expensive as well especially when the training is so poor that all you wind up using it for is glorified accounting.

Yael
Corporate Controller in Israel
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Corporate Controller

5.0 3 months ago

Comments: I love working with NS, I think it's very user friendly, reporting is super flex and the ability to see consolidated reports at all times is incredible. The only things I think require improvement are the fixed assets repots and the billing schedules.

Pros:

1. The option to see the reports on a consolidated level 2. Reporting and the option to customize report is amazing 3. Search line 4. The ability to edit transitions 5. Advanced IC JEs

Cons:

1. Billing schedules are very challenging- for example quarterly billing for 2 years and for 1 year requires 2 different billing schedules, the system can only divide the quantity for non annual billing schedules etc. 2. No as of date vanilla report to track Inventory in transit and accrued expense related to inventory received where an invoice was not received. 3. Fixed assets module reporting- for example if an asset was sold the accumulated depreciation would show on the same column as the depreciation for the period.

Niquel
Corporate Controller in US
Automotive, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Netsuite Rocks!

5.0 4 weeks ago New

Comments: I have used Netsuite since about Jan 2025 and have seen a more efficient close process, better processes, and increase in transparency/ability to review.

Pros:

I like the broad functionality of Netsuite and the ability to see everything in one place, with links to other related transactions.

Cons:

The reporting customization is a little bit difficult. It would be nice if Netsuite had standard financial reports that you can drill down on.

Danila
Senior Auditor in Costa Rica
Financial Services Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

My Experience With NetSuite - A Well Equipped Cloud Accounting Solution

5.0 last month New

Comments: For business accounting and business management, NetSuite has been great.

Pros:

With NetSuite, scaling is easy. It is an amazing cloud based and it meets all our critical accounting needs. Comes with great CRM and ERP features.

Cons:

For someone to use NetSuite effectively, they need some training.

Jennifer
Controller in US
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Good product, not as good support

4.0 2 months ago New

Comments: The product works well but the support is lacking.

Pros:

The reporting is customizable and fairly easy to use. Custom reports can be shared with only specific users.

Cons:

The support after implementation isn't ideal and you have to pay for it.

Verified Reviewer
Verified LinkedIn User
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

NetSuite Review

4.0 2 months ago

Comments: We implemented NetSuite but the training steps were done in house and documents were not available. I recommend if switching to have training docs and steps prior to go live.

Pros:

I liked how everything linked together and all information for a sales order could easily be tracked.

Cons:

There were times that a simple cash sale would take too many steps for something so small. There are also some accounts that were not easy to reconcile like accrued liabilities. No standard reports for AL which should be a must.

Krystle
Accounts Receivable Specialist in US
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Net Suite has best real time data

4.0 2 months ago New

Comments: I personally really like it, but it can be costly and has a learning curve, but once you get the hang of it your fine

Pros:

I like that it is an all in one, for accounting (instant real time data), inventory, CRM. It also has great customizability, and its scalable.

Cons:

Customer support can sometimes take awile, but they will get back to you.

Verified Reviewer
Verified LinkedIn User
Entertainment, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

One stop shop tool for payroll and inventory

4.0 last month New

Pros:

It is even though similar to QuickBooks but with project management and tracking inventory and CRM facilities available, makes it really great tool to use

Cons:

It’s a little difficult to be friendly with it’s user interface, but once we get a hang of it, it’s pretty great

Mark
Senior Finance & Strategy Analyst in US
Renewables & Environment, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

NetSuite Review

4.0 4 years ago

Comments: NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more. I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business.

Pros:

I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

Cons:

There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

Joannie
Financial Analyst in Canada
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Overall a great accounting software for medium-sized businesses

4.0 2 years ago

Comments: Overall switching to NetSuite transformed our Finance team from data entry people to auditors. With most menial tasks automated or semi-automated, it freed up more time to audit our data and be more proactive with our accounting in general. Revenue management, which used to be a 100% manual, line-by-line nightmare, is now almost fully automated. Human errors were greatly reduced. Our sales opening process is almost fully automated thanks to the seamless Salesforce integration. Overall we are very satisfied with our switch.

Pros:

The Revenue Management feature is amazing, a bit tricky to understand but once you get the hang of it it saves a ton of time.Multi-subsidiary and multi-currency work extremely well. We have 8 different subsidiaries in 3 currencies and it's made our lives so much easier to have them all in one place, with automatic currency conversion and automated end-of-month eliminations.Having automations like monthly postings to our GL, amortization calculations for our numerous IT purchases and monthly subscriptions, and the great reconciliation tool has saved us a ton of time during month's end.Integration with Salesforce was a breeze with an out-of-the-box connector.Support is generally very knowledgeable, problems are quickly fixed and answers quickly answered. There is a great Help tool (SuiteAnswers) where we find an answer to most of our problems, as well as a very active Enhancements Requests database.

Cons:

Some features lack flexibility, like revenue recognition posting, but there are workarounds.User adoption can be slow because the system is very different from most mainstream systems, with it being so automated.Sales taxes management for Canada isn't totally adapted since they replicated American functionalities with Canadian codes, but there are also workarounds to this.

Alternatives Considered: Sage Intacct

Reasons for Choosing NetSuite: We used to keep our accounting in four different software, with subsidiary eliminations being done totally manually. It wasn't scalable anymore and we needed a tool that would allow for more automation and less data entry as well as easier reconciliations between subsidiaries and currencies.

Switched From: Sage 50cloud Accounting, QuickBooks Enterprise, QuickBooks Online and Microsoft Excel

Oracle Response

2 years ago

Thanks for taking the time to leave a review, Joannie! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Brendan
CIO in US
Investment Management Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Effective Cloud-Hosted ERP

4.0 2 years ago

Comments: As part of our investment/integration approach, we have moved several businesses from QuickBooks to NetSuite. This is equivalent of going from mom-and-pop to professional-level accounting/reporting. We're very happy to have made the switch, and we expect to bring other of our businesses abroad the platform as a means of standardizing our accounting practices groupwide.

Pros:

Relative to other softwares, NetSuite is easy to implement and learn for non-technical users. Our businesses use NetSuite for a variety of accounting and finance tasks, and across-the-board our staffs have been able to pick up the tools and, in some cases, master them quickly with even just a little user acceptance testing.

Cons:

NetSuite needs a UI upgrade -- it was clearly developed in the late 90s/early 2000s. UI tech has advanced considerably, and some implementation of modern techniques would help improve the product. Our main complaint w/r/t NetSuite is the lack of very good implementation and development support. Lastly, there are some surprising gaps in the software; for example, there is no native functionality for approving changes to vendor bank details, an area of high fraud risk. We have developed our own solution, but we would have expected some native functionlaity for that, given the risk.

Alternatives Considered: Sage Intacct

Reasons for Choosing NetSuite: We are a public holding company, so QuickBooks was not going to cut it long-term for the level of professional process and audit controls we needed.

Switched From: QuickBooks Enterprise and QuickBooks Online

Reasons for Switching to NetSuite: We looked to peer advice and it pointed us to NetSuite.

Oracle Response

2 years ago

Thanks for taking the time to leave a review, Brendan! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Michael
Distribution & Supply Chain Manager in UK
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Start-up to growth business

5.0 last year

Comments: TIme now saved in running reports to make better and improved decisions. With our previous system we had reached the limit of its capabilites but with NetSuite we know there is plenty more features and functions that we are not currently utilising, for us to take advantage of as our business continues to grow.

Pros:

THe amount of time I now save executing reports. My previous system I used to spend 80% of my time creating data sets and only 20% utilising, now this is the other way around.

Cons:

We are a small business and it took a lot of our resource to implement. The partner we were paired with to do the initial implementation had little to no experience working with a business similar to ours which was challenging at times. We ended up hiring in a specialist project manager with NetSuite experience to support our integration which I would recommend.

Alternatives Considered: Easy EFT

Reasons for Choosing NetSuite: System had reached its limit for us

Switched From: Brightpearl

Reasons for Switching to NetSuite: Cost was too high for the product and the implementation

Oracle Response

last year

Thanks for taking the time to leave a review, Michael! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Kylie
Financial Controller in Australia
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

New User of NetSuite

4.0 last year

Comments: Our business has had a very positive experience with the implementation of NetSuite. One of the Finance Teams main KPI's is to be able to deliver month end board pack with in 5 business days which we are now able to consistently achieve.

Pros:

NetSuite is a very easy program to use, the work flow is very intuitive and we have been able to integrate it to other systems we have already had in place. The amount and variety of training offered to us pre and post go live is beyond any platform I have used in the past. I believe there is great benefit in the focus on best practice and not customising every aspect of the software. We used the NetSuite team for our implementation and Sen and the team were excellent to deal with. They listened to our concerns and came up with solutions. By encouraging us to learn how to use the system ad how to use the learning resource available we are able to make small improvements and changes to our system with out having to engage a consultant, saving our business time and money.

Cons:

NetSuite comes with a wide variety of module addons. There is not a clear map of what these are. If we were more aware of these we could have added additional modules at implementation.

Alternatives Considered: BlackLine, SYSPRO, SAP Business One and Xero

Reasons for Choosing NetSuite: Tencia was a desktop platform with limited features. It was difficult to trace transactions and have confidence in the data output.

Switched From: Tencia

Reasons for Switching to NetSuite: Other companies just quoted us a standard fee with out getting to know and understand out business. NetSuite Sales team first got to know our business and tailed a solution around what we did and what we wanted the product to do. We then felt the proposal they put together had true value. The sales team was very informative on the implementation process and the volume of hours that would be require by our team to facilitate a smooth go live process.

Oracle Response

last year

Thanks for taking the time to leave a review, Kylie! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great System that helps with professional and business growth.

4.0 last year

Comments: Overall it is a great system and can be configured to our business needs. We do have a consultant who we work with weekly to help us with this things because it is not easy to create a lot of these customizations on our own. I would love the ability to create reports and saved searches without a consultants help.

Pros:

I like that Netsuite has so many fuctions to customzie to your business needs. I like that Netsutie integrates with many outside apps or tools for better interface. It provides room for various stages of growth for a company. I like that Netsuite also provies opportunities for professional growth and networking.

Cons:

Implemenation was not the best. We needed more expertise on the products that made sense to our business. We are finding that our billing module is not the right fit and will have to implement a new billing module which will cost of more time and delay our growth we could have had from the beginning. Some of the functionalities that should be basic are still needed to be customized such as reports for AR, unbilled and deferred revenue.

Alternatives Considered: Sage Intacct

Reasons for Choosing NetSuite: No inventory function and better billing options.

Switched From: QuickBooks Online

Reasons for Switching to NetSuite: Our parent company required the software to be registered for regulatory reasons with their country.

Oracle Response

last year

Thanks for taking the time to leave a review! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Eric
Lead Software Engineer in US
Pharmaceuticals, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Everything you need for accounting.

4.0 last year

Comments: Our accounting department was able to scale from QuickBooks to NetSuite but with a lot of training. Our development team has had to walk away many times just trying to get our applications to connect.

Pros:

NetSuite definitely has everything you need from an accounting system. You will need training and there is a steep learning curve, especially if you're upgrading from something like QuickBooks.

Cons:

As a developer I found integration challenging. There's a lot of permissions that you need to set for the user and if you're not an admin, you will find this tedious. I understand the need for various levels of security, but between tokens and keys and permissions, it's been a big headache. Once you are connected, you need to know the table relationships before you can begin writing code to exchange data.

Oracle Response

11 months ago

Thanks for taking the time to leave a review, Eric! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

David
IT Support in US
Machinery, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Net-suite Review

5.0 7 months ago

Comments: Overall, our experience with NetSuite has been highly positive. The platform has significantly improved our inventory and order management processes, providing us with real-time visibility into our operations and helping us streamline our workflows for greater efficiency and accuracy. While there was a learning curve during the implementation process, the benefits we have gained from using NetSuite have far outweighed any initial challenges. We are extremely satisfied with the platform and its impact on our business.

Pros:

What I liked most about NetSuite was its comprehensive suite of inventory and order management features, which provided real-time visibility into our inventory levels, streamlined our order processing, and helped us optimize our warehouse operations for greater efficiency and accuracy.

Cons:

What I liked least about NetSuite was its initial complexity and the learning curve associated with setting up and customizing the system to meet our specific business needs. Additionally, the cost of implementation and ongoing maintenance could be prohibitive for some businesses.

Alternatives Considered: Microsoft SQL Server

Reasons for Choosing NetSuite: QBDT was unable to keep up with the growing needs of our business. Net-suite offered greater scalability, allowing our business to grow without outgrowing the software.

Switched From: QuickBooks Enterprise

Reasons for Switching to NetSuite: Because of the following reasons: scalability, advanced features, integrated platform, real-time visibility and its cloud-based solution.

Oracle Response

5 months ago

Thanks for taking the time to leave a review, David! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

John
Ecommerce and IT management in UK
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Netsuite for Ecommerce

5.0 5 months ago

Comments: Would highly recommend, is a learning curve like any new system. definitely worth while moving too if your looking for progressive expansion

Pros:

Full customization to handle drop ship and on hand stock, Security systems in place. workflows to enable automation to be setup. integrations with other platforms such as Yooz

Cons:

scripting knowledge is required one you get past basic customization, which if your unsure can be costly.

Alternatives Considered: Swan Retail System and Zendesk Suite

Reasons for Choosing NetSuite: Growth of the business and to allow for an all in one with website control package.

Switched From: Sage 100

Reasons for Switching to NetSuite: Customization and all in one package with an abundance of support options, which would facilitate cost saving and growth with the business.

Oracle Response

5 months ago

Thanks for taking the time to leave a review, John! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Ashley
Managing Director in US
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Not set up correctly/No customer service

1.0 5 months ago

Comments: It was terrible. I was passed to several different people. No one spoke to each other about my issues, and no one resolved any other than offering to charge me more for a new module that would fix everything.

Pros:

I like the promise that it would have good reporting and customization.

Cons:

was extremely dissatisfaction with the service and support provided by NetSuite over the past year. Unfortunately, my experience has been fraught with numerous issues, ultimately leading me to decide not to renew our contract. From the outset, the implementation of NetSuite was handled incorrectly, causing significant disruptions to our business operations. Whenever we encountered an issue, the standard resolution offered was to purchase an additional module, which felt more like a sales strategy than a genuine effort to resolve our problems. Moreover, the pricing structure for essential features such as payroll and profit and loss by jobs was not made clear upfront, leading to unexpected costs that strained our budget. Throughout our time with NetSuite, I found that no one seemed to have the necessary expertise to fix the issues we faced. Despite numerous requests to speak with supervisors, I was consistently told that our problems could be solved by spending more money, which was both frustrating and unacceptable. Compounding these issues was the frequent turnover of our account manager, who changed four times within the year. This lack of continuity meant that no one had a clear understanding of our account history or ongoing issues, resulting in repeated explanations and a general lack of progress in resolving our concerns. It is evident that the primary focus was on receiving payment rather than providing effective solutions and support. This approach has left us with a system that does not meet our needs and has caused considerable disruption to our operations.

Alternatives Considered: QuickBooks Online

Reasons for Choosing NetSuite: They discontinued payroll from the desktop verision.

Switched From: QuickBooks Enterprise

Reasons for Switching to NetSuite: It seemed to have more customization and reporting.

Kathy
Webmaster in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Netsuite Experience - It's nice to have all your info in one place

3.0 5 years ago

Comments: Overall, I do like Netsuite. There are moments that it is frustrating, but I love that we have most of our information in 1 system. It makes it so much easier when you have multiple stores and websites. We have had some features we have added on through other vendors, but for the most part, our employees can find what they need by looking in our Netsuite system, without having to look in multiple products. That convenience is worth a lot to me.

Pros:

I like that everything is in one location. We aren't having to export all of our inventory to a separate system, in order to have a website. It makes it so much easier for all of our employees, rather that having to log into multiple systems, to get real time information about inventory, orders, etc.

Cons:

The product that we use for our website, SiteBuilder, is really in need of updates. My understanding, is that a lot of customers are still using this, but it is considered "deprecated", so it no longer gets updates. The problem is, that the other website platforms that you can upgrade to within Netsuite, are very difficult to customize. We have been told that the new "midrange product", really can't be customized at all. Suite Commerce Advanced, the top level product, would solve some of the issues we have with SiteBuilder, however, it is EXTREMELY expensive. Just the implementation costs are huge, but everyone we talked to when considering switching to the product, said that there isn't a real upgrade path. As new versions come out, you really have to re-implement your website. Since it is supposedly difficult to modify on your own, that means more implementation costs as new versions come out. Because of this, we have opted to stay with SiteBuilder, and work with 3rd party vendors, to try to get us some of the features that SiteBuilder is lacking. Although we do run into issues, overall, this has been working for us, and allowing us to keep everything in one system, which is very important to us.

Verified Reviewer
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

After you climb a steep learning curve, NetSuite is incredibly powerful.

5.0 7 years ago

Comments: We were able to have a single source of truth for our customer, vendor lists, for inventory, and for financials. Once our system was implemented, gaps analyzed and filled, and users trained, NetSuite has been an effective platform for our business.

Pros:

NetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated. For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement. For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement. NetSuite is extremely extensible through external interfaces, 3rd party add-ons, internal scripting and through customizations. Implemented correctly, it is relatively fast, and with its browser-based interface, there are no client issues and never any need for IT to upgrade a client version on every workstation because a new feature-set has been implemented. It's CRM is adequate, useful, and given NetSuite's signature internal integration, it is easy to implement an effective lead-to-cash system. The ecosystem also has multiple vendors who sell integration services, for example, there are a number of SalesForce to Netsuite integration partners who can (relatively) quickly connect the two systems. On the backside, the same is true of many popular shipping, warehouse management and other packages. Or, you can roll your own JSON connectivity.

Cons:

NetSuite is not easily deployed, and requires expertise to get things mostly right the first time. They address this in their ecosystem by encouraging customers to work with NetSuite partners -- VAR firms that have undergone certifications -- to deploy the system. There is a steep learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms. There is a saying in the NetSuite community that is very true: "you can do anything with NetSuite, but it is going to cost you." Those costs may be development hours for internal developers, fees paid to partners, license costs for addons and integrations, etc. etc. Count on it with any major NS effort. NetSuite is usually quite reliable, but it can and will "get slow" from time to time, and there are infrequent outages that can last a few minutes to an hour or more. These never come at a good time (is there ever a good time?) and getting information regarding status of repairs can be frustrating. Free advice: vett your NetSuite partner carefully, and make sure that they can and will provide effective ongoing support. Some firms are better than others at this, and it is a good question to ask references before you hire anyone. Plan on your implementation taking longer than you expect. This is true with most ERP implementations, NetSuite included. Support from the company itself can be an exercise in frustration, but persistence and insistence can really help.

Gerardo
Team Leader in Spain
Retail, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

A Flexible Solution for Inventory Management and Customization Needs

3.0 last year

Comments: My overall experience with NetSuite was mixed. While it offers a range of powerful features and customization options, I encountered challenges with its speed, user-friendliness, and the need for extensive assistance. The learning curve was steep, and the system's slowness and navigation issues sometimes hindered productivity. However, with support and technical help, I was able to leverage NetSuite's capabilities effectively. Despite the drawbacks, it remains a comprehensive solution for business management needs.

Pros:

What I like most about NetSuite was how flexible and adaptable it is. You can customize it to fit your exact needs. It's like building with Lego blocks – you start with the basics and add on modules as your business grows. Also, being cloud-based, you can access it anytime, anywhere.

Cons:

What I didn't like about NetSuite is that it can be slow, not very user-friendly, and requires a lot of help. It takes time to learn how to use it effectively, especially for new users. The system's slowness can be frustrating and navigating through it can be confusing. You often need support and technical assistance to set it up and fix issues. These things make it difficult to use and might impact how much you can get done.

Oracle Response

last year

Thank you for taking the time to leave a review, Gerardo. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.

Betsy
Chief Operating Officer in US
Investment Management Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

NetSuite Purchase

5.0 7 months ago

Pros:

Ability to combine multiple subsidiaries into one system with the ability to roll up reporting and view vendor data for all subsidiaries in one locations

Cons:

The customer service once you get past implementation doesn't seem to mesh exactly with what we need. We have lots of follow up in areas like "how do you like our ACS service" or "how are you taking advantage of LCS", etc, but when you have any issues with any of those items, they just drop.

Alternatives Considered: Sage Intacct

Switched From: QuickBooks Enterprise

Oracle Response

7 months ago

Thanks for taking the time to leave a review! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Craig
Japan
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Great ERP system. Suitecommerce advanced is not ready.

1.0 8 years ago

Comments: We have been working with Netsuite on this website for nearly 3 years now. At first we were weighing options for website platforms for two sites (one wholesale and one retail). We decided to go with another platform because the monthly fees for two suitecommerce sites were not in our budget and the platform provided more value for us. When we explained to our Netsuite rep why he lost the job he quickly offered to host both sites for the price of one site. We had a 30 day out on the contract with the other company so we decided to cancel based on the new offer and go with Netsuite. We signed the new contract with Netsuite and the first website was completed 6 months after it was supposed to go live. We received a new sales rep from Netsuite and we told that the second website for the same price was now off the table and that the old rep had left. Shorty after launching the site we began talks with Netsuite to add additional features and we were told that the old platform was difficult to develop for and that we should change to the new site if we want a solid foundation for easy development and a faster website. We expressed our concerns over the first website development time and we were assured it would not happen again by the Netsuite salesperson. We signed the new contract creating two websites. The first of which was basically the same site as the one we had just developed with some minor modifications on the account page and second site was a more complicated retail site additional functionality. Netsuite decided to develop the retail site first and we were given a timeline with an October launch followed by the wholesale site that was supposed to launch at the end of 2016. Several months later we were told the developers were going to put the retail site on hold and work to finish the wholesale site first. During this time we had weekly meetings with little or no progress and when we repeatedly asked about the launch date no information was given. Finally in January we we told by Pablo that the first site was going to be up in 2 weeks. When the 2 weeks had passed we were told that all of the hours had be used and we were not even close to launching the site. That brings us to our current situation. We have spent 3 years and hundreds of thousands of dollars so far trying to get this site up.

Pros:

Single database for ERP and ecommerce sites

Cons:

The netsuite development team is from expensive. It is not the hourly rate but because they are outsourced to Uruguay and communication is difficult. It takes hours to understand basic concepts.

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