Who Uses Accelo?

Any professional service organization that serves clients and bills for time. Accelo streamlines all client service processes in one place, managing team schedules and projects.

What Is Accelo?

Accelo combines the key needs of your sales, project management, retainers, service tickets, and collaboration in one platform for small to medium sized service businesses; and then makes it easy to assign work, track progress, see budgets and profitability in real time. Accelo helps you to gain visibility into the performance of your entire business so that you can easily deliver the work your clients love.

Accelo Details

Accelo

https://www.accelo.com/

Founded 2011

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Accelo pricing overview

Accelo does not have a free version but does offer a free trial. Accelo paid version starts at US$39.00/month.


Starting Price

US$39.00/month

Free Version

No

Free Trial

Accelo deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

Accelo Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Billing & Invoicing
  • Calendar Management
  • Campaign Analytics
  • Campaign Management Software
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Visualization Software
  • Deadline Management
  • Document Management Software
  • Drag & Drop
  • Email Management Software
  • File Management
  • File Sharing Software
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  • Monitoring
  • Performance Metrics
  • Prioritization
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  • Project Planning Software
  • Project Templates
  • Project Time Tracking
  • Project Tracking Software
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Status Tracking
  • Tagging
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Time Tracking Software
  • Workflow Management Software

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  • Client Portal
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  • Contingency Billing
  • Credit Card Processing
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  • Customizable Reports
  • Customizable Templates
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  • Electronic Payments
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  • Expense Tracking
  • Financial Management Software
  • Hourly Billing
  • Invoice Creation
  • Invoice History
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  • Invoice Processing
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  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing Software
  • Project Billing
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
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  • Tax Calculation
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Accelo Reviews

Read all reviews

Overall rating

4.5/5

Average score

Ease of Use 4.1
Customer Service Software 4.4
Features 4.4
Value for Money 4.3

Review software

Share your experiences with other software buyers.

Write a Review!
Meredith C.
COO
Financial Services Software, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-11-06

"The Best CRM!"

Comments: We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.

Pros: Ease of use, completely customizable, thoughtful and useful features!

Cons: I wish I would have found it so much earlier than I did!

  • Reviewer Source 
  • Reviewed on 2019-11-06
James G.
President
Human Resources, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020-09-11

"Opitimized and Automated our Workflow"

Comments: Automated our business process from sale, to project, to billing. All of our team can interface and contribute seamlessly at any stage of the project. The price point is perfect and the Accelo support has been amazing.

Pros: We switched to Accelo after using other inferior products for 18 years. We have been pleased with the front-to-back automation that is now seamlessly running critical portions of our business. With Accelo, we have been able to place several business functions on one platform, where before, we had to use several products to accomplish the same thing - with little or no automation. We are now more automated and productive. Our team loves the product! With the current COVID pandemic, we have found ourselves having to do more with less. To meet these new challenges, we are taking full advantage of Accelo's Expert Services Program and have partnered with an Accelo Implementation Manager. The benefits to our team and bottom-line were immediate. When this crisis is over, we will recover quicker and grow our business with more confidence using the software.

Cons: We love the software. As others have stated, we wish that we had been using it years ago.

  • Reviewer Source 
  • Reviewed on 2020-09-11
Verified Reviewer
General Manager
Information Technology & Services, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2021-04-17

"Accelo the platform for efficient planning"

Comments: Since using Accelo we have been able to verify that it is a far-reaching software capable of managing projects, optimize billing, expand the effectiveness of sales and service, highlighting that in project management has eliminated the problems of planning and scheduling of our work teams, also due to the ticketing systems it has we have managed to boost monitoring and improve our customer service, leaving in this way that the billing needs have been fully covered

Pros: Accelo is a truly effective platform for planning, executing and delivering jobs on time, as it takes care of undoing all those manual tools that hinder overall growth, boasting extremely robust features for project planning, team scheduling, task management and client registration, among other things, it is a platform that boasts excellent customer service and an impressive price-performance ratio

Cons: Within the main features that I dislike about Accelo is that it has few integrations with common tools, just as it needs to improve customization options to achieve adjust the needs that any company needs

  • Reviewer Source 
  • Reviewed on 2021-04-17
Daniel D.
  • Overall Rating
    2 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2016-10-15

"Run away! Terrible quality updates and the worst customer service. False advertising of integrations"

Comments: The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos.
We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks....
We we're flat out refused any demo despite it being advertised on their site.
The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start.
The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage).
Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund.... Staff have no idea about their own product as it changes so drastically so often. A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us. We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention. The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law. The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs! We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier!

Vendor Response

by Accelo on 2019-08-29

Daniel was obviously quite upset when he wrote this review. Unfortunately, it didn't represent reality at the time or since.

Daniel's claim re: continuing to charge him and take payment after cancellation is mistaken, which he subsequently admitted:
"My apologies, we're using Xero and it had lined up a debit with Accelo instead of the correct payment."

Daniel's claim re: the CEO issuing threats is also mistaken. The only one making threats in the interaction between Daniel and Accelo was Daniel - he threatened to take legal action by specific deadlines if we didn't change our website: "Please remove the false advertising within 2 weeks.. or I will lodge my original claim with fair trading". We politely declined to modify our speech to fit with his (incorrect) opinions and reminded him that as a US company we have rights to free speech.

While it is a shame that Accelo wasn't able to help Daniel's business, this review is not fair or accurate by the reviewers private admissions.

  • Reviewer Source 
  • Reviewed on 2016-10-15
Sherae D.
communication specialist
Consumer Services, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2021-03-19

"Good for managing and running projects"

Comments: Overall a very organized software. Keeps everything in one place.

Pros: I love how easy it is to understand. Completely customizable and very organized on a whole. Tracking transactions with previous customers is super easy.

Cons: The ease for booking leaves is actually not so easy. It seems to be very complicated. Also I have having to do so many tasks manually.

Vendor Response

by Accelo on 2021-04-07

Thanks Sherae for the great feedback!

  • Reviewer Source 
  • Reviewed on 2021-03-19