Kixie PowerCall

Kixie PowerCall is a sales engagement platform that seamlessly integrates with popular customer rela

Comments: In general, I tend to have a positive experience with Kixie PowerCall, as the platform's integration with popular CRM systems, automatic call logging, and real-time analytics and reporting features are all well-received and effective in improving sales productivity and efficiency. However, I have expressed concern about the pricing, which may be too high for small businesses or teams with limited budgets. User interface could be more intuitive. Nevertheless, most users consider Kixie PowerCall to be a valuable sales engagement tool, with many reporting that it has led to improved sales performance and revenue growth.

Pros:

I tend to appreciate most about Kixie PowerCall include its seamless integration with popular CRM systems, its automatic call logging and local presence dialing features, and its real-time analytics and reporting capabilities. I also tend to appreciate the platform's ease of use and its ability to significantly improve sales productivity and efficiency.

Cons:

I have expressed concerns that Kixie PowerCall's pricing may be expensive, particularly for small businesses or teams with limited budgets. In addition, I have mentioned that the user interface could be more intuitive and user-friendly. Despite these minor criticisms, the platform generally receives positive feedback from users, indicating that the benefits of using Kixie PowerCall for sales engagement generally outweigh any drawbacks.

The Best Phone System on the Market

Comments: Kixie has been great all around. Good support, very advanced system. Deploying it was made easy by the staff at kixie.

Pros:

The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.

Cons:

The system is very complex, and could benefit from being slightly more customizable.

Our company used KIXIE for almost 2 years. Save your money. Their customer service is non-existent

Comments: This company is terrible. They should go the way of Enron.

Pros:

When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!

Cons:

KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?

Love it!

Pros:

Power Dialer and connection boost are both awesome.

Cons:

At first it was like anything else, something new and I didn’t know much about it or how to use it. Customer service is awesome and always there to lend their help.

A good phone software, with a few bugs.

Comments: Honestly, I have truly enjoyed using Kixie over a LOT of other phone programs that I have used in the past. The ease of going to an account and clicking a single button to dial has reduced my time between calls by over 65%, which is nice when you are cold calling sales prospects all day long. Less down time means more dials, means more sales.

Pros:

We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

Cons:

It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.

Easy to get onboard, but beware when leaving

Comments: The platform was fine and had the essentials we needed when scaling our company, but as we left for a more robust platform they left our company without inbound or outbound phone services for multiple days during our busiest time of the year. Seemed like they just didn't care anymore now that we were cancelling, even though I would have gone back to them if the new dailer hadn't worked. Because of how poorly I was treated I would never suggest someone use this platform, and beware leaving it if you're already on as the experience was the worst I've received from a provider and frankly felt very vindictive.

Pros:

It was easy to use and the unlimited option does provide some value if you're in a high call-volume role

Cons:

When letting the kixie team know that we were going to leave their platform they completely botched the porting of our numbers and cancelled us earlier than the contract states. In response to our complaint that we no longer had access to our numbers they spent over a day trying to blame me instead of helping me gain access to our numbers. Horrible process in the end and has made me never want to use this provider again as they treat you like dirt when you leave their service.

Alternatives Considered: JustCall

Reasons for Switching to Kixie PowerCall: Originally I did not choose this platform and it was before my time.

After thorough research, Kixie was our best option.

Comments: They have a white glove approach. They have really worked to make using their product easy.

Pros:

I like that I can text directly through the system--this drastically improves response rates and speed of closing. I also like that it records everything directly in the CRM. It's actually motivated me to stay with Pipedrive--they integrate so well together. Additionally, Kixie went out of its way to help me integrate its software with ClickUp. That was very impressive.

Cons:

The phone app needs some work. I do have to update the Chrome extension pretty regularly as well, but that makes sense for how often they update their software. :)

Alternatives Considered: Aircall, RingEX, JustCall and CloudTalk

Reasons for Switching to Kixie PowerCall: It had every option I wanted with competitive pricing. The sales rep was excellent as well.

The Best Softphone Service I've Used

Comments: Overall, our experience has been positive. We're running the trial right now, but having a platform that allows us to call easily with a local presence, has a slick dealer with features like voicemail drop, automatic post-call notes and dispositions, and SMS built right in, all that integrates fully with most popular CRMs is a godsend. All for a monthly price that's less expensive (or at least comparable) to other options on the market. As of yet, I don't have much negative to say about the platform.

Pros:

The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates.

Cons:

Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features.

Alternatives Considered: Talkdesk and Readymode

Reasons for Choosing Kixie PowerCall: The ease and functionality of local presence is what drew me initially to Kixie. We haven't made the full switch yet, as we're still in the trial, but I have really liked what I've seen so far..

Switched From: Aircall

Reasons for Switching to Kixie PowerCall: Mostly for pricing reasons or because Kixie properly and fully integrates with our CRM right out of the box.

Great Phone Solutions to integrate with Pipedrive CRM

Comments: I would highly recommend, and know this will be a company our business will continue to use for a long time. I'm excited to see what Kixie has to offer in the near future, and see big things coming from this company!

Pros:

I most enjoy the integration options Kixie has, and the way it can create contacts in our sales CRM Pipedrive. This is very useful for making sure no leads fall through the cracks, and ensuring none of our sales reps forget to contact someone if a call is missed. Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions!

Cons:

Getting set up at first was tricky, and we ran into a few issues with trying to use old hardware provided by our previous phone solution company Ring Central. They Kixie support team was able to fix the issues, and made sure we were satisified with everything after this issue happened.

Best Call Center Solution For Business

Pros:

I like the automatic call distribution The software comes with great features as a call center It is affordable and makes sales ennoblement easy

Cons:

Has all the features we need and even more. No complaints

Kennedy Painting Feedback

Comments: The benefit of tracking, recording, voicemail drop, and CRM integration, there are ALOT of pros with using Kixie!!

Pros:

Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!

Cons:

I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!

Alternatives Considered: Aircall

Reasons for Choosing Kixie PowerCall: Kixie is more advanced

Switched From: Intermedia Unite

Reasons for Switching to Kixie PowerCall: Way better integrations with Hubspot!

Easy to use

Comments: Great

Pros:

It is easy to use and you can record a voicemail that you can then "drop" instead of having to leave a message for each call. Customer Support is very helpful.

Cons:

Occasionally I have to restart because I get logged out but that typically happens if I go long periods without daily use.

Great platform

Pros:

very fast and easy to use, many capabilities and functions.

Cons:

no complaints this platform is the best ever

Kixie is the best!!

Comments: My experience with Kixie has been awesome, I use other dialers and Kixie is my first option because of how easy it is to work with.

Pros:

It's easy to integrate with the multiple CRMS that I use, I love the features that it has but most important, how easy it is to use.

Cons:

At first, it had a lot of bugs, and it used to crash quite a lot, we reported the issue to Kixie's tech support, and we got a very quick response and they helped us right away. It looks like with the new software updates those bugs are gone and our experience using it has been a lot better.

Best dialer solution I have worked with!

Comments: Since we switched over to Kixie, we have increased our sales by 40% and our departments output by 14%. It was allowed us to scale our business and easily track what works great and where we have room for improvement through their real-time reporting.

Pros:

Kixie is great right out of the box. Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.

Cons:

I am not crazy about the new upgraded view. I wish they have more video tutorials so that users can easily (and quickly) learn about all the added features.

It has everything I need

Comments: Kixie has been very easy to use and only a few calls < 1% were ever scrambled.

Pros:

Connectivity to my browser and my database and its so easy to call or SMS Text.

Cons:

There are ways to make my life easier, I wish I knew more about the software before I started using it. Voicemail Drops, especially.

Great product for a great price

Comments: Everything's been great, the click the dial works, it records all our phone calls, tracks all our numbers. helps keep my dialer's accountable.

Pros:

I love that this product integrates with my crm salesforce, in a records all phone calls and tracks all activities

Cons:

With all online phone systems, sometimes the call quality could be a little better, but overall it works very well.

Great Product

Pros:

Whenever I run into an issue Great support.

Cons:

Some bugs that need to be resolved with rolling updates

Kixie is the best platform for Real Estate Investment Companies

Comments: I recommend this software to all. Great resource!

Pros:

Easy to use and implement with your current software. Also, it allows us to easily track our client incoming and outgoing calls. Kixie reports our calls and data to our programs and save lots of time.

Cons:

Learning to use all the software takes time since there are so many features. Not really a bad problem but it will take your time to train.

Kixie is a great tool for small businesses to save time.

Comments: Great - Did what it needed to do allowing me with quick follow-up with leads - Saved time with VM drops and SMS follow-up. Easy to get notifications on new messages

Pros:

Kikie worked very well allowing me to quickly move on and leave Emails, SMS and VM drops on new leads. This saved valuable time for me to do my other responsibilities.

Cons:

The price point gets higher than others when your organization grows - Great for small businesses below 10

Kixie review

Comments: It has really been amazing and gives complete satisfation with respect voice clairty and connectivity.

Pros:

The call barging is smooth and the connectivity is really good with proper voice quality

Cons:

The cost is on higher side when we compare with go auto dial also skype.

Great Service at a Great Value

Comments: I love the the ability to track and monitor employee calls and habits. its great for coaching sessions.

Pros:

I love the click to call feature, very easy to use and we are integrated with Zoho.

Cons:

To this point I have honestly not had any issues, The process to integrate with Zoho was very easy.

Alternatives Considered: PhoneBurner

Reasons for Switching to Kixie PowerCall: Price and support

Has made our lead contact strategy much faster

Comments: Very positive.

Pros:

The ability to call leads at the click of a button has been great. We also have found great benefit in the recording of calls for rep training. Texting has also been very useful.

Cons:

Can be a bit buggy sometimes, but the support team has been great in helping us figure out any issues.

Greatest dialer you can get.

Comments: I am a user. I have been using this service for over a year in the real estate business, it has been awesome, we can listen to recordings and it's well known that what is not measured cannot be improved.

Pros:

This dialer has been a game-changer for us. We love the calling and texting system.

Cons:

Nothing. Some bugs here and there, but everything gets resolved quickly.

Amazing System

Comments: I use it daily it's great and I'm happy to have it. The SMS templates are great and efficient

Pros:

Everything. Caller ID, how it integrates with our CRM, the text messages, the SMS templates. the VM drop

Cons:

Sometimes there are glitches, but it happens with technology