--- description: Learn more about Usersnap pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Usersnap Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Bug Tracking Software](/directory/30090/bug-tracking/software) > [Usersnap](/software/135579/usersnap) # Usersnap Canonical: https://www.capterra.ca/software/135579/usersnap Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/135579/usersnap?page=2) > Usersnap is a user feedback platform designed for product teams to gather improvement insights and accelerate user testing. > > Verdict: Rated **4.8/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Usersnap? Usersnap is used by tech startups and large enterprises thriving in digitalization. Product and development teams build and ship impactful features and UX faster with the clarity of user feedback. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 48 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Usersnap - **Location**: Linz, Austria - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Pricing starts at 99 USD/month (paid annually). All other information can be found at https://usersnap.com/pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Croatian, Czech, English, French, German, Hungarian, Italian, Japanese, Korean, Spanish, Turkish - **Available Countries**: Australia, Austria, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Assignment Management - Audit Trail - Continuous Feedback - Customizable Templates - Dashboard Software - Data Visualization Software - Feedback Management - Issue Tracking Software - Multi-Channel Data Collection - NPS Survey Structure - Negative Feedback Management - Project Management Software - Question Library - Reporting & Statistics - Reporting/Analytics - Response Management - Review Request - Self Service Portal - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Task Management Software - Ticket Management - Workflow Management Software ## Integrations (34 total) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... and 19 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Bug Tracking Software](https://www.capterra.ca/directory/30090/bug-tracking/software) ## Related Categories - [Bug Tracking Software](https://www.capterra.ca/directory/30090/bug-tracking/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) - [360 Degree Feedback Software](https://www.capterra.ca/directory/30666/360-degree-feedback/software) - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) - [Review Management Software](https://www.capterra.ca/directory/31024/review-management/software) ## Alternatives 1. [Trustpilot](https://www.capterra.ca/software/169618/trustpilot) — 4.5/5 (1204 reviews) 2. [Birdeye](https://www.capterra.ca/software/152997/birdeye) — 4.7/5 (704 reviews) 3. [eShoppingAdvisor](https://www.capterra.ca/software/1066492/eshoppingadvisor) — 5.0/5 (20 reviews) 4. [Swell](https://www.capterra.ca/software/172802/swell) — 4.6/5 (357 reviews) 5. [Weave](https://www.capterra.ca/software/141842/weave) — 4.3/5 (669 reviews) ## Reviews ### "Efficient Testing Tool" — 5.0/5 > **Meagan** | *June 11, 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: It is an amazing and efficient way for our clients and internal team to test the Cvent website and registration prior to launching. > > **Cons**: I can't say I have found anything I don't like at this time. I am a new user with this integration. So far I am really enjoying it. > > Overall it is extremely user friendly and allows an efficient way for our team to test the registration and website components leading up to a registration launch. ----- ### "Finally, Usersnap is what I was looking for\!" — 5.0/5 > **Alex** | *July 30, 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Easy installation. User-friendly. Easy for non-tech-savvy users. The Chrome Extension works great. My clients already love it, and it's making my work easier\! > > **Cons**: None, so far. Maybe I would add video recording to a future version. > > At Yucalab Digital Media, we create, localize, and translate a lot of content from English to Spanish for our clients. After looking for an app/software, to make annotations on a screenshot, to review mostly websites, I finally found Usersnap. When I started my search, I thought there were a lot of similar tools that could do this work, but surprisingly, I found just a few. And let me tell you, most of them were pretty BAD. For me, finding Usersnap was a miracle, and it has already become an essential tool for the work that I'm doing. ----- ### "Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing" — 4.0/5 > **Verified Reviewer** | *March 29, 2019* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: I appreciated the tidy little on screen reporting widget that Usersnap Classic offers. The annotation tools, and label syncing with Jira is great. > > **Cons**: When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users. The Usersnap classic widget is neat, but the options for adjusting it to suit your projects are limited. You'll also find yourself limited when it comes to pricing and projects. The basic plans are fairly pricey and limited to running just a few projects at a time. This might be suitable for teams working on one or two in house websites, but doesn't work for web agencies with lots of clients. > > I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira. The tool seems neat for basic purposes, but is fairly limited and pricey for large teams working on multiple projects. ----- ### "Great price-quality" — 4.0/5 > **Verified Reviewer** | *January 18, 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together > > **Cons**: Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes > > So far so good, great quality for the price you pay. ----- ### "Good tool for reporting bugs" — 4.0/5 > **Cristian** | *July 29, 2020* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email. Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it. > > **Cons**: Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it. > > Overall experience so far is good, i can recommend this tool as a professional one. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/135579/usersnap?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/135579/usersnap) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data