What Is innRoad?

innRoad's award-winning property management system is trusted by thousands of hoteliers around the world. This all-in-one software is specifically designed to save time, increase occupancy, boost revenue and provide guests with a seamless booking experience. Customers report a 20% increase in direct bookings and a 10% increase in room revenue when switching to innRoad. innRoad's all in one solution offers 24/7 live support, unlimited training, new monthly features, and free data migration.

Who Uses innRoad?

innRoad's award-winning PMS is designed to boost room revenue and increase bookings. innRoad meets the needs of properties of all sizes including hotels, motels, resorts, B&Bs, lodges & campgrounds.

Where can innRoad be deployed?

Cloud-based
On-premise

About the vendor

  • innRoad
  • Located in New York, U.S.
  • Founded in 2000

innRoad support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

English

innRoad pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

innRoad does not have a free version but does offer a free trial.

About the vendor

  • innRoad
  • Located in New York, U.S.
  • Founded in 2000

innRoad support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

English

innRoad videos and images

innRoad Software - innRoad device overview
innRoad Software - innRoad Reservations
innRoad Software - innRoad Booking Engine
innRoad Software - innRoad Performance Digest Mobile
View 5 more
innRoad video
innRoad Software - innRoad device overview
innRoad Software - innRoad Reservations
innRoad Software - innRoad Booking Engine
innRoad Software - innRoad Performance Digest Mobile

Features of innRoad

  • Billing & Invoicing
  • Booking Notes
  • CRM Software
  • Calendar/Reminder System
  • Channel Management Software
  • Customer Support Software
  • Employee Management
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Experience Management
  • Housekeeping Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Payment Processing Software
  • Point of Sale (POS)
  • Promotions Management
  • Rate Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Third Party Integrations

Alternatives to innRoad

HotelRunner is a platform for online sales, management and digital marketing activities for hotels, daily rentals & travel agencies.
rezStream offers an easy-to-use solution that captures more reservations online AND simplifies how you manage operations. Learn more about rezStream
Flexible and scalable cloud-based reservation management system for campgrounds, National Parks, RV parks, RV resorts, and marinas. Learn more about RMS Cloud
A suite of software and tools dedicated to lodging, restaurant and activities.
Lobby is an easy-to-use online platform that helps you to increase direct bookings and simplifies the administration of your property
RezExpert is a fully featured Reservation & Property Management system suitable for any business that needs to manage bookings.
mycloud is award-winning fastest-growing and adopted solution across mid-size as well as large reputed independent and chain hotels.
All-in-one cloud-based property management solution for Australian management rights properties. providing a portable and stable PMS.
Cheerze Connect is the most comprehensive Cloud Hotel Management Software. It helps you to run your hotel operations efficiently.

Reviews of innRoad

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.6
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Carla
Carla
Sales Manager in U.S.
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Customer Service Is The BEST!!!

5.0 5 years ago

Comments: It was an easy transition from our previous pms. Customer support is excellent.

Pros:

The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Cons:

We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

Baris
Hotel Manager in Spain
Hospitality, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Once great PM solution with a great customer service

5.0 2 years ago

Comments: InnRoad needed a alot of training for our staff to be able to be used with its full capability for the beginners who are not familiar with multiple channel management softwares. Customer care representatives are responsive and smart at solving the problems we have faces so far.

Pros:

Customer service representatives are pretty familiar with each module of Innroad as if they are a real user of the platform so that they can understand our problems and figure out solutions about the side effects along with the major aspects of the problem that our officials counter. OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.

Cons:

If you are familiar with the multiple channel management programs like me it is easy to understand the workflow of the platform however for the inexperienced staff we needed a alot of training to get them used to use the platform with all capabilities. I needed to eaither assist them manually or direct them to the customer care representatives which is not good for a successful product like Innroad.

Alternatives Considered: Cloudbeds and HotelRunner

Reasons for Choosing innRoad: Customer service of the RMS Cloud was slow to respond and their number of OTA integrations were lower then Innroad that's why we switched to Innroad. Additionally multi language and multi currency support of Innroad was better which was influencial in our decision to make the switch.

Switched From: RMS Cloud

Reasons for Switching to innRoad: Of these alternatives innroad was the best one in terms of customer service and it was one with the highest number of integrations.

Jeremy
Owner in U.S.
Hospitality, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Save your Money

1.0 7 months ago

Comments: Very poor. Management doesn't follow up and they think I have nothing but time to sit at my phone and wait for return calls. They don't take suggestions. They did a report "update" and it is no longer formatted to be printed. They do not vet their updates. The system is very slow and you get the wheel of death. We had a seasonal worker quit because Innroad constantly had errors and made her look bad. They did an update before our 2021 season that left our automatic payments at the time of check in stop. You had to manually go into the folio and take payment. It was embarrassing. I could go on about why not use them but the CEO and CFO do not care about users. You can even read the reviews on Glassdoor about management. There are much better systems out there. Guest counts are off as the only way to add additional guest is by creating a addition charge versus updating the reservation. If you update the reservation it will reflect the current price which could be higher or lower then originally booked.

Pros:

It's very simple. It was very automated. highlight was. With updates now you are clicking more and more. Now to add a new guest to the reservation you have to click add guest. Prior it was on the same screen.

Cons:

They have no clue what hotel operators need to thrive in the industry and fail to release any updates. During a pandemic you would think they would develop contactless check-in. They do nothing to allow hoteliers to drive the bottom line using technology.

Linda
Owner in U.S.
Hospitality, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Great support in emergency situations

5.0 4 months ago

Comments: Very positive and has increased our number of reservation 300%

Pros:

When there is a problem there is available support.

Cons:

The understanding, hands on with remote access to my system.

Tammy
Owner in U.S.
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Love this Product!

5.0 2 years ago

Comments: Innroad has been very responsive to the needs of the user. As a user if the product was not able to perform a particular function i was able to submit it as an possible future upgrade to be reviewed. The last update that was done handled several of the additional functions I wanted to see in the software. My experience has been great and I have had very little issues.

Pros:

Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.

Cons:

There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply.