15 years helping Canadian businesses
choose better software

What Is innRoad?

Independent and boutique hotels - We've got you! Our PMS software is perfect for managing your property, as it covers all aspects of the reservation process, from receiving and confirming bookings, to handling check-ins, managing room inventory and ensuring a smooth check out for your guests. It's flexible, easy to use and easy to set up (we do the heavy lifting for you) and if you need anything at any time, we're here with 24/7 live support.

Who Uses innRoad?

innRoad's award-winning PMS is designed to boost room revenue and increase bookings. innRoad meets the needs of properties of all sizes including hotels, motels, resorts, B&Bs, lodges & campgrounds.

innRoad Software - innRoad device overview
innRoad Software - innRoad Reservations
innRoad Software - innRoad Performance Digest Mobile
innRoad Software - innRoad Booking Engine

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Reviews of innRoad

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.7
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Carla
Carla
Sales Manager in US
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Customer Service Is The BEST!!!

5.0 7 years ago

Comments: It was an easy transition from our previous pms. Customer support is excellent.

Pros:

The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Cons:

We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

Baris
Hotel Manager in Spain
Hospitality, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Once great PM solution with a great customer service

5.0 4 years ago

Comments: InnRoad needed a alot of training for our staff to be able to be used with its full capability for the beginners who are not familiar with multiple channel management softwares. Customer care representatives are responsive and smart at solving the problems we have faces so far.

Pros:

Customer service representatives are pretty familiar with each module of Innroad as if they are a real user of the platform so that they can understand our problems and figure out solutions about the side effects along with the major aspects of the problem that our officials counter. OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.

Cons:

If you are familiar with the multiple channel management programs like me it is easy to understand the workflow of the platform however for the inexperienced staff we needed a alot of training to get them used to use the platform with all capabilities. I needed to eaither assist them manually or direct them to the customer care representatives which is not good for a successful product like Innroad.

Jeremy
Owner in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Save your Money

1.0 2 years ago

Comments: Very poor. Management doesn't follow up and they think I have nothing but time to sit at my phone and wait for return calls. They don't take suggestions. They did a report "update" and it is no longer formatted to be printed. They do not vet their updates. The system is very slow and you get the wheel of death. We had a seasonal worker quit because Innroad constantly had errors and made her look bad. They did an update before our 2021 season that left our automatic payments at the time of check in stop. You had to manually go into the folio and take payment. It was embarrassing. I could go on about why not use them but the CEO and CFO do not care about users. You can even read the reviews on Glassdoor about management. There are much better systems out there. Guest counts are off as the only way to add additional guest is by creating a addition charge versus updating the reservation. If you update the reservation it will reflect the current price which could be higher or lower then originally booked.

Pros:

It's very simple. It was very automated. highlight was. With updates now you are clicking more and more. Now to add a new guest to the reservation you have to click add guest. Prior it was on the same screen.

Cons:

They have no clue what hotel operators need to thrive in the industry and fail to release any updates. During a pandemic you would think they would develop contactless check-in. They do nothing to allow hoteliers to drive the bottom line using technology.

Tammy
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Love this Product!

5.0 4 years ago

Comments: Innroad has been very responsive to the needs of the user. As a user if the product was not able to perform a particular function i was able to submit it as an possible future upgrade to be reviewed. The last update that was done handled several of the additional functions I wanted to see in the software. My experience has been great and I have had very little issues.

Pros:

Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.

Cons:

There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply.

Laura
Owner/Manager in US
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

I am very happy with my choice

5.0 3 years ago

Comments: I could not be happier. I am very glad I chose innRoad.

Pros:

I chose innRoad because it seemed easy to use with lots of features and they offered customer service via telephone. Every time I have called (only a few times since we started a couple of months ago) I received excellent service with all of my questions answered and issues resolved. This is so different from the last company I used. I have not used the software long enough to make a complete evaluation, but so far, so good. I am looking forward to a great 2021 season with innRoad!

Cons:

Although the software seemed very easy to use and intuitive, I am still getting used to it. I'm still in the learning phase so things seem complicated but with great customer support, I am moving along quickly. We are closed for the season so it's really slow but a great time to learn.