What Is Agile CRM?

Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.

Who Uses Agile CRM?

Small to medium size businesses that require sales, marketing and service automation

Agile CRM Details

Agile CRM

Founded in 2012

Agile CRM videos and images

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Agile CRM Details

Agile CRM

Founded in 2012

Compare Agile CRM with similar products

Starting price

US$8.99/month
US$10.79/month
US$49.00/month
US$25.00

Free Version

Free Version Yes
Free Version Yes
Free Version Yes
Free Version Yes

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

Agile CRM deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Agile CRM Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM Software
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Software
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management Software
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Data Import/Export
  • IVR / Voice Recognition
  • Integrations Management
  • Interaction Tracking
  • Lead Capture Software
  • Lead Management Software
  • Live Chat Software
  • Local Caller ID
  • Monitoring
  • Multi-Channel Communication
  • Power Dialer
  • Predictive Dialer Software
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Text to Speech
  • Third Party Integrations
  • Voice Mail

View full list of Auto Dialer Software

  • API
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  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
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  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture Software
  • Lead Generation Software
  • Lead Management Software
  • Lead Qualification
  • Marketing Automation Software
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Projections
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Segmentation
  • Social Media Integration
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Workflow Management Software

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  • Real-time Updates
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On Software
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  • Support Ticket Management
  • Support Ticket Tracking
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Agile CRM Alternatives

More Agile CRM alternatives

Agile CRM Reviews

Read all 412 reviews

Average score

Overall
4.1
Ease of Use
4.1
Customer Service Software
4
Features
4.1
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Erik R.
Erik R.
Co-Owner + Videographer
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2018-04-17

"Agile CRM is a Great First Step into the CRM World"

Pros: I used this platform for a solid year and put in hundreds if not thousands of contacts into this CRM. I liked how many categories there were to define a lead or a contact, the system that you set up to see how much potential revenue you had to win based on your leads was helpful, and the price is unbeatable. I mean truly, you can use this platform for free for up to 50,000 contacts. That's pretty amazing.

Cons: There's a reason why I call this particular platform a good "first step." Agile CRM says it offers marketing automation, gamification, and project management - but this is a far from complete product. In the free version you can only create so many marketing automation blocks before it makes you pay, but even if I did upgrade I'm not sure the platform could handle the sales process I wanted to have set up. Something else to mention about this platform is there customer service. I'm fairly certain the CEO is their only customer service rep. Every time I had a problem with the platform (roughly 1-2 times a month) it was the same man who picked up the phone - and when my problem was solved he made me delete the Tweet I sent out when I asked for help, and then made me publicly thank him. I found that very strange. Overall you should try this platform out if you're just starting out, but upgrade to something like Infusionsoft if you're really looking to up your game.

  • Reviewer Source 
  • Reviewed on 2018-04-17
Guillermo G.
Guillermo G.
Sales & Marketing Manager
Education Management, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-07-19

"All I need to work in one place"

Comments: The biggest benefit that this software has given me has been to optimize everything that has to do with the world of sales and marketing, generating the reports I need to demonstrate in the company how useful our strategies are, what aspects to improve, and generate our own leads, all in a very organized way and as its name says "agile".

Pros: I started working with this platform a little less than a year ago. My job consisted (and still is) in generating leads for the company and developing marketing and sales campaigns from scratch.
Agile CRM has been fundamental, since it integrates perfectly with everything I need. I have my contacts in one place, which I can follow very easily. Its greatest strength is the ease of use and integration with multiple tools. Something as simple as managing notifications and alerts make the most of my time and organize my agenda in a practical way.
I can generate reports where the effectiveness of the different strategies is established. For example, the result of phone calls, mail campaigns, newsletters, and more.
I was able to import all the contacts in a very simple way and clean my list in a short time.
Another great thing: the mobile app and the possibility of integrating with other programs. Today I have it integrated with Bria and Skype, also linkedin and facebook. Everything in one place, is the most practical CRM platform that someone like me (who has just started and was analyzing options) has found, and I´m very satisfied with this software.

Cons: I think it would be convenient that in the future they made some training videos to explain how to correctly configure the automation tools, since I think it has been the most difficult to understand.

  • Reviewer Source 
  • Reviewed on 2019-07-19
Verified Reviewer
Creative Director
Marketing & Advertising, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 2021-09-08

"Affordable email marketing and CRM"

Pros: Easily set up automated campaigns and tag in new subscribers any time. Track and identify your prospects with ease.

Cons: Customer support isn’t great. Getting ahold of a live person is near impossible. The good news is that the platform is straight forward to work with.

  • Reviewer Source 
  • Reviewed on 2021-09-08
David K.
Owner
Arts & Crafts, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2019-08-09

"A jumbled mess of features that don't work."

Comments: I wasn't able to solve any business problems with Agile, as every feature I tried to use was broken or flawed in some way. From importing contacts from a CSV, to Facebook, to any other feature like newsletters and html templates.

Pros: The automated features, when they did work, were nice.

Cons: Pretty much every feature had some sort of flaw. From doing absolutely nothing when I clicked on it, to having some requirement that I had to call customer service for to find out. Their customer support is also a joke. After choosing your selection on the phone it will ring and ring then send you to voicemail without notification of doing so. Once you receive a call back, IF you do, you speak with someone you can barely understand, who basically told me that there is nothing they can do for me, their "teams" are working on fixes for my miscellaneous problems, and suggested I try other integrations as a work around. They couldn't give me an expected time they issues will be resolved. Upon trying their work around it wasn't what I needed at all. I was basically told "too bad" and to just sit and wait for a fix. Also, when you try to cancel your subscription it tells you that someone will have to call you to do so, and it could be over 48 hours until they do.

Vendor Response

by Agile CRM on 2019-09-19

Hello David!
Thank you for taking the time to review us. We see that you have canceled your account due to some issues with Agile CRM and really sorry to hear about the cancellation. However, we have not are just limited to Call support, rather, we also have Chat and email support for immediate help. With Recent Implementation of Privacy norms, we are restricting on API's but our team is continuously working on Tickets. We have found many customers coming back to us to undo this cancellation request and thus, our team tries to explain the outcomes of the cancellation process and more importantly helps you to meet your business requirements by exploring the various features of our tool. Once the account is canceled, your data gets erased automatically and hence is an irreversible process. Also, we would like to you let you know that we are coming up with 500apps.com which is an ALL-IN-ONE Suite of apps including Social Suite and many useful apps. Write to us at [email protected]

  • Reviewer Source 
  • Reviewed on 2019-08-09
Joshua M.
Owner
Management Consulting, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2021-04-04

"Good little CRM for a great price"

Comments: Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.

Pros: Agile has a very expansive set of features that I could not find on other similarly priced products. It is reasonably priced for solopreneurs and offers a grown-up set of features for even small companies. The system is very configurable and offers user-defined fields for contact, company, and deal records - most other CRM solutions don't.

Cons: It looks like it needs a facelift - the UI could be improved as it doesn't look like there has been an update in many years. I would like to see a view that combines the information from contact, company, and deal records on one screen.

  • Reviewer Source 
  • Reviewed on 2021-04-04