--- description: Learn more about NiCE CXone pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NiCE CXone Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) # NiCE CXone Canonical: https://www.capterra.ca/software/134775/incontact-call-center-software Page: 1 / 25\ Next: [Next page](https://www.capterra.ca/software/134775/incontact-call-center-software?page=2) > Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. > > Verdict: Rated **4.2/5** by 582 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NiCE CXone? It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 582 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NiCE ## Commercial Context - **Starting Price**: US$110.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China and 89 more ## Features - Activity Dashboard - Auto-Dialer - Automated Routing - CRM Software - Call Logging - Call Monitoring - Call Recording Software - Call Routing - Call Scripting - Call Transfer - Campaign Management Software - Chatbot Software - Communication Management - Contact Management Software - Customer Database - Customer Experience Management - Customer History - Customizable Forms - Customizable Templates - Dashboard Software - Employee Coaching Tools - Employee Management - Employee Scheduling Software - Feedback Management - File Transfer - For Call Centers - Inbox Management - Labor Forecasting - List Management - Live Chat Software - Multi-Channel Communication - Multi-Channel Data Collection - Power Dialer - Predictive Dialer Software - Quality Management Software - Queue Management - Recording - Reporting/Analytics - SMS Messaging - Self Service Portal - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Template Management - Ticket Management - Time Off Management - Timesheet Management - VoIP Software - Voice Mail - Workflow Automation ... and 29 more features ## Integrations (36 total) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) ## Alternatives 1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (890 reviews) 2. [Sobot Nexus](https://www.capterra.ca/software/1072329/Sobot) — 4.9/5 (118 reviews) 3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Amazon Connect](https://www.capterra.ca/software/1017140/amazon-connect) — 4.5/5 (96 reviews) 5. [HoduCC](https://www.capterra.ca/software/156136/hoducc) — 4.6/5 (99 reviews) ## Reviews ### "Nice cxone2112" — 5.0/5 > **Denis** | *September 25, 2026* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: Reliable scalability for large enterprises handling high customer volumes. Robust workforce management tools for forecasting, scheduling, > > **Cons**: Because the software is so extensive, steep learning curve for administrators and agents. User interface is also complex. > > Strong enterprise contact center platforms available. It excels in AI-powered automation, workforce management. ----- ### "Needs more improvement" — 4.0/5 > **Laila** | *December 15, 2024* | Banking | Recommendation rating: 7.0/10 > > **Pros**: easy to use, user friendly interface. wish it had more options in terms of ringer tones and color features. > > **Cons**: laggy. sometimes i could hear the other person pick up the call and it would disconnect thinking it was a voicemail. > > fix the overall bugs. i find it to be a good software tool but it should be able to differentiate whether it is a voicemail or an actual person picking up the phone and not disconnect right away. ----- ### "Great Business Partner" — 4.0/5 > **Sarah** | *October 30, 2024* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: Leading edge of contact center technology > > **Cons**: Lack of support and training and downtime due to issues. > > Good experience, everyone we've worked with has been helpful. It's the knowledge base that seems to cause confusion and/or new product features that don't work as expected. ----- ### "CX One review" — 4.0/5 > **Jamie** | *October 17, 2024* | Financial Services Software | Recommendation rating: 6.0/10 > > **Pros**: It's easy to skill agents and build dashboards. > > **Cons**: Time it takes to build things out like teams. > > It's better than the previous tool we used. ----- ### "NICE customer advocacy" — 4.0/5 > **Teresa** | *March 18, 2025* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: I like that it is user friendly. reliable and that the platform is easily scalable. > > **Cons**: It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of features. > > As part of the technical group, I find it easy to use and understand. I also find it easy to troubleshoot when there are problems. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.ca/software/134775/incontact-call-center-software?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/134775/incontact-call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data