What Is PhoneBurner?

Powering millions of monthly conversations for thousands of clients, PhoneBurner's power dialer helps teams reach 60-80 contacts hourly, per rep, with no awkward pause. Drop voicemails, send 1-click emails and SMS based on call outcome, and automate call logging and workflows so reps focus on live conversations. Get KPI reporting and call recording. Increase live answers with Local ID. Automatically distribute leads. Use our CRM, or integrate with Salesforce, Zoho, Hubspot, Zapier & many more.

Who Uses PhoneBurner?

Sales teams and SMBs who sell by phone, and want to streamline tasks and followup, and focus on quality live interactions. Seamlessly blend phone, email and SMS and close deals faster.

Where can PhoneBurner be deployed?

Cloud-based
On-premise

About the vendor

  • PhoneBurner
  • Located in Ladera Ranch, U.S.
  • Founded in 2009

PhoneBurner support

  • Phone Support
  • Chat

Countries available

United States

Languages

English

About the vendor

  • PhoneBurner
  • Located in Ladera Ranch, U.S.
  • Founded in 2009

PhoneBurner support

  • Phone Support
  • Chat

Countries available

United States

Languages

English

PhoneBurner videos and images

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Compare PhoneBurner pricing with similar products

PhoneBurner

PhoneBurner

US$149.00/month
Free Version
Free Trial
US$35.00/month
Free Version
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Pricing not provided by vendor
Free Version
Free Trial
US$100.00/month
Free Version
Free Trial

Features of PhoneBurner

  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • CRM Software
  • Calendar Management
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management Software
  • Client Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management Software
  • Content Delivery
  • Cost Analysis
  • Customer Database
  • Customizable Reports
  • Dashboard Software
  • Deal Management
  • Document Management Software
  • Donor Management
  • Email Management Software
  • Email Marketing Software
  • Event Triggered Actions
  • For Insurance Industry
  • For Sales Teams/Organizations
  • Fundraising Management
  • Inbound Reporting
  • Interaction Tracking
  • Lead Capture Software
  • Lead Management Software
  • Lead Qualification
  • List Management
  • Multi-Channel Communication
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Pre-recorded Messages
  • Process/Workflow Automation
  • Queue Management
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Task Management Software
  • Third Party Integrations
  • Unattended Call Management
  • Usage Tracking/Analytics
  • User Management
  • VoIP Connection
  • Voice Mail
  • Workflow Management Software

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Reviews of PhoneBurner

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.8
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
86%
4
11%
3
2%
1
1%
Mike
Mike
CEO in Canada
Verified LinkedIn User
Computer Software, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

PhoneBurner An Amazing Product For Business

5.0 4 years ago

Comments: The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.

Pros:

PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.

Cons:

We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.

Alexandre
President in Canada
Marketing & Advertising, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Best customer service of all 7 call software I used. Outstanding.

5.0 3 years ago

Comments: You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Pros:

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Cons:

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

PhoneBurner Response

3 years ago

Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)

John
John
Insurance agent in U.S.
Verified LinkedIn User
Insurance Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Worked ok

5.0 last month New

Comments: There are enough alternatives that when I need a dialer I'll go to one that actually cares about the customer.

Pros:

There is a definite learning curve but it does what it's supposed to do.

Cons:

I asked for a credit since I hadn't used the product but had been paying for it for the last 5 months and was told that isn't something they do. I wasn't planning on stopping the service but I did because of their poor business ethic.

PhoneBurner Response

4 weeks ago

Our team is fully committed to our customers and your success. We offer a monthly service that can be cancelled anytime, but cannot offer refunds months after the fact based on level of usage. Still, we offered you an extension as a courtesy, despite the fact that you had regularly logged in to the product during this time. Should you ever decide to, our team is always here to help you get the most out of our software and your outreach. We wish you every success!

Verified Reviewer
CEO in Mexico
Verified LinkedIn User
Telecommunications, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

The Worst Support and Billing Team - Horrible Service

1.0 4 months ago

Comments: By far the worst service in any business vertical that we have ever received. Customer Support/Tech Support departments are not the brightest individuals and have horrible people skills. The billing department is unable to create invoices that are required for tax purposes.

Pros:

Nothing. Horrific software and service top to bottom.

Cons:

Entire new customer support and billing team.

PhoneBurner Response

3 months ago

We take a lot of pride in how we support our clients and their success. Our customer service team works hard to help every customer, but repeated disparaging and disrespectful treatment of our team is not tolerated or acceptable. Detailed invoices are always available for all of our customers in their back office. We wish this user every success on another platform.

Victoria
Staffing Specialist in U.S.
Staffing & Recruiting, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Up-to-date technology, it transformed the way we used to work in the past

5.0 3 months ago

Pros:

You can customize this software easily, it is intuitive (even for non IT users), the cloud platform is reliable, we had no trouble with the implementation - you only need an user and you're ready to start working with it -, every action logs automatically, you can create on the fly as many tags/folders/searches/call lists as you need. Before, we were using an old ATS that would require months to adapt to our needs, and only the vendor was able to customize the software. So I feel that now we have a great tool for outbound activities, I recommend it!

Cons:

The reporting is very good, but could have more visual aids. And it would be great to have integrations like Indeed, Monster, Facebook, etc, for recruitment purposes.