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GPS Trackit
What Is GPS Trackit?
GPS Trackit serves thousands of businesses, offering customized fleet management solutions tailored to the needs of each individual client. Their powerful suite of fleet management tools includes GPS tracking devices, real-time monitoring, detailed reporting, and cloud-based information management. These solutions help users reduce expenses and maximize profits with driver monitoring, route optimization, and many other features designed to help every business realize its potential.
Who Uses GPS Trackit?
GPS Trackit provides customized fleet management solutions to thousands of businesses across many industries.
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GPS Trackit
Reviews of GPS Trackit
Works Great
Pros:
If you need to keep accountability of your fleet this is what you need.
Cons:
Learning how to use this product can be a chore.
GPS Trackit Response
6 years ago
Thank you for your review, Lonnie! We appreciate the feedback and are glad to see that our system works great at keeping your fleet accountable. We are currently working on creating additional support material to help with the learning curve.
Honest Review -
Comments: We are a small mom and pop trucking company, and they treat us just as we are a big nationwide company. We never feel like the little guy with them.
Pros:
What I like most about GPS Trackit is that it isn't M*****! I had major issues with communication and billing with my previous. Took me months to get anything solved. I have not had one issue with GPS Trackit. I call in with an issue, I email with an issue or any questions, for adding units for anything and they handle it immediately and they are not pushy or intrusive.
Cons:
At this point, I haven't had anything that I haven't liked. They are what they said they were.
GPS Trackit Response
8 months ago
Hi Janna, WOW! Thank you so much for the fantastic review! We love hearing customer experiences like this. It makes our day to hear that switching to GPS Trackit was everything your company was missing in fleet management. We love treating our customers with the best service in the industry. Our team is always here whenever you need us. Best Regards, GPS Trackit Support Team
Excelent service, good price
Comments: Excelent quality of service, even though the price is pretty good. Also, is so cool that we know where our unity is anytime
Pros:
An important feature to us is the awareness of the map, talking about toll booths with efficient time for our company
Cons:
Nothing about the app is bad for us, is a helpful app
GPS Trackit Response
last month
Hi Victor, Thank you for leaving us such a fantastic review! We love to hear such positive feedback about our map and tracking features. We're so glad the GPS Trackit app has helped with your day to day business operations. Thanks for being a GPS Trackit customer! Best Regards, GPS Trackit Customer Support
Descent Prodcut - POOR Customer Service
Pros:
Does what it is expected to do for a GPS tracking software.
Cons:
We do not recommend using GPS Trackit or any of their sister companies. We have used them for years and DID NOT sign a contract. We decided to move to another company because we would be able to get more value for our dollar. Well, breaking up has been very painful. They want to charge for 60 days, okay fine. But, then they cut our account off the day after we cancelled. How do you expect someone to pay for 60 additional days of service, but not allow them to use the product during those 60 days?
GPS Trackit Response
9 months ago
Dear Customer, While it pains us to read reviews like this, we also can appreciate that you took the time to call out some areas of opportunity with our support team. This is definitely not the experience we pride ourselves on, as shown by other Capterra reviews touting our Customer Service. It sounds like you left GPS Trackit due to finding a better value somewhere else, but you're now experiencing issues with customer support and the 60-day cancelation policy. You are correct, we should not be shutting off the services before the 60 period ends, unless specifically requested. If you'd be kind enough to share your acount information with us directly, we would really appreciate it. This will be used to research and coach appropriately. We'd also like to know the specifics around the offer you received and where we fell short. We've provided direct contact information with this review. Sincerely, GPST Customer Experience Team
Would not recommend
Comments: They are not good to work with if your business is no longer running, we went out of business and are still obligated to pay for a couple more years, we asked for them to cancel service but they said they can’t even tho we are no longer in business, we are getting charged 55 a month just for them to keep service on, we do not owe for monitor camera or anything, highly do not recommend them at all
Pros:
Nothing, I would not recommend in anyway
Cons:
The billing even after you close Down your business they are not here to help all they want is money
GPS Trackit Response
2 months ago
When the customer signed up with GPS Trackit, they opted for our Included AI-Dashcam Program with a 3-year contract. This commitment allows us to provide our customers with premium, cutting-edge video equipment at no upfront cost. The recent charges they are referring to reflect the remaining months of their signed agreement. Best Regards, GPS Trackit Support
Alternatives Considered:
Everything you need without the big price tag
Comments: help good...the team is quick to act and send new products
Pros:
The dashboard is very user friendly. Running reports and getting a quick glance at where our trucks is simple
Cons:
The text box for customer support. it seems to lag and be a bit cumbersome at time
GPS Trackit Response
7 months ago
Hi Jeff, Thank you for taking the time to leave us such a fantastic review! We're thrilled that our product has improved managing your fleet. We're always here to help 24/7 and want to ensure our customers have an excellent experience. Best Regards, GPS Trackit Support Team
Alternatives Considered:
Killebrew, Inc
Pros:
Know where my vehicles and equipment is at all times
Cons:
I really can’t think of any cons, or problems
GPS Trackit Response
8 months ago
Hi Trent, Thank you for leaving us such a fantastic review! We love to hear that GPS Trackit keeps your business operating smoothly. If you ever need assistance, we're always here to help 24/7. Thank you for being a GPS Trackit customer! Best Regards, GPS Trackit Support Team
Alternatives Considered:
Simple and cheap
Pros:
Overall it does what we need. Keeps accurate time and milage
Cons:
The fact that there are multiple websites required to get things done. I don't use half the feature s for this reason. Needs to be all under one website.
GPS Trackit Response
8 months ago
Hi Amee, Thank you for taking the time to share your GPS Trackit experience. We're glad to hear that you find many benefits using our product. We value your feedback and will pass it along to our development team. If you have any questions or concerns, we encourage you to reach out to our customer support team. We're here 24/7 to help! Best Regards, GPS Trackit Support Team
Highly recommend
Pros:
Everything, prompt customer service and technical support
Cons:
I have not found anything at this point that I dislike
GPS Trackit Response
12 months ago
Hi David, Thanks for taking the time to leave us such a fantastic review! Our customer and technical support teams are always here to assist and ensure you have an excellent experience. We appreciate your positive feedback. Thank you for being a GPS Trackit customer! Best Regards, GPS Trackit Support Team
Operations manager
Comments: It's been very helpful during traffic accidents.
Pros:
Knowing it's there. I can track my company vehicles. Hard breaking and speed.
Cons:
Beeping.
GPS Trackit Response
last month
Hi David, Thank you for taking the time to leave us a review! We appreciate your feedback. We're glad our product has been helpful for you and your business during traffic accidents. Please reach out to our Customer Service team to discuss the issues you've been having with beeping. We'd love to resolve that for you, and we're here any time you need assistance. Thanks for being a GPS Trackit customer! Best Regards, GPS Trackit Support Team
Alternatives Considered:
I give it four stars!
Comments: Affordability kept me from using this product any longer. It would have been nice if there were “some” free features!
Pros:
I could track in real time and also keep up with weather or not the vehicle was driving over the speed limit, when and where!
Cons:
You must have a subscription to use this product
GPS Trackit Response
8 months ago
Hi Monica, Thank you for sharing your feedback about GPS Trackit. We appreciate the insight on your experience. We have shared your feedback with our team. If you ever decide to return to a fleet management system, we hope you'll give us another chance. Best Regards, GPS Trackit Support Team
GPS Trackit is a valuable time management tool
Comments: GPS Trackit has been a useful management tool since the day I started using it.
Pros:
GPS Trackit allows me to know where my fleet drivers are located at all times. I can efficiently manage the workflow by sending them to the next nearest job site. I also use GPS Trackit to bill by time spent on the job. This frees us the employee to just get the work done and not worry about noting details. GPS Trackit is also a good deterrant to those tempted to waste time or run personal errands on the clock.
Cons:
There really is nothing I don't like about GPS Trackit.
GPS Trackit Response
last year
Hi Joann, Thanks for taking the time to leave us such a fantastic review. Making your fleet management experience efficient is our goal. We love to hear that our product has improved your business. We're always here to help whenever you need us. Thank you for being a GPS Trackit customer! Best Regards, GPS Trackit Support Team
Useful product with a lot of features
Comments: GPS tracking has completely changed the nature of our operations and we couldn't have grown as much as we have over the past 4 years without this product. Good customer service as well when we do have an issue.
Pros:
We use this product heavily for tracking our delivery fleet on a daily basis, as well as temperature tracking as we are a food distributor and must ensure we are maintaining cold chain requirements. GPS Trackit is fairly simple to use and learn, has a lot of features, and is reasonable cost.
Cons:
Reporting can be a bit confusing and difficult to learn. The UI is a bit clunky and could be improved, although I believe there is a newer version that we have not explored fully as of yet. We've had problems getting some of our temperature sensors to work reliably.
GPS Trackit Response
last year
Hi Nathanael, Thank you for your review! We appreciate your feedback and insight on your experience with our product. As a reminder, we do offer unlimited live training for our customers. We also recommend visiting our Knowledge Base to find helpful articles, videos, and tutorials that walk users through troubleshooting and navigating our platform. It makes our day to hear that implementing GPS Trackit into your business has helped your operations grow. Thank you again for the positive review! Best regards, GPS Trackit Support Team
GPS TRACKIT
Pros:
BEING ABLE TO SEND DRIVERS TO DIFFERENT LOCATIONS BASED ON THEIR CURRENT LINE OF TRAVEL
Cons:
NOTHING, I THINK THE PROGRAM WORKS AS IT SHOULD.
GPS Trackit Response
8 months ago
Hi Wade, Thank you for leaving us such an awesome review! We love to hear that GPS Trackit improves your daily business operations. Our team is always here for you 24/7 if you ever need assistance or have any questions. Best Regards, GPS Trackit Support Team
Useful Application
Comments: I always use this app for daily needs, sometimes if don't know where i go, ill use this app.
Pros:
I like the most from this software it is easy to use, follow the directions.
Cons:
If you have poor signal it is hard to find the direction or location
Tracking Review
Pros:
cant find what forms/info i need. the website was completely changes and now i cant find what i need.
Cons:
changing the website didnt help anyone. everything is so hard to find now.
GPS Trackit Response
last year
Hi Darcy, Thank you for taking the time to share your feedback. We will have our customer support team reach out to you regarding the issues you're facing with the platform. We apologize for the inconvenience it's caused you. Our team is here to help 24/7! Best Regards, GPS Trackit Support Team
Great Company To Work With
Pros:
The customer service is awesome and so helpful. When I was looking to set up a GPS and cameras in our company trucks they were the most helpful company to deal with, also not pushy.
Cons:
There isn't anything we can company about.
GPS Trackit Response
last year
Hi Lori, Thanks for leaving us such a fantastic review! Our team works hard to ensure you have the best experience. If you ever need anything, we're here to help 24/7. We appreciate you taking the time to share your GPS Trackit experience. Thank you for being a GPS Trackit customer! Best Regards, GPS Trackit Support Team
Alternatives Considered:
Meets out needs
Pros:
It meets our needs for a fairly reasonable cost.
Cons:
Not always working in real time. We need to know where our trucks are and sometimes there is a lab.
GPS Trackit Response
last year
Hi Wendy, Thanks for taking the time to leave us a positive review! We're glad our product is meeting your needs to improve business operations. We're continuously working to improve our platform, so make sure to keep an eye out for updates. If you ever have any questions or concerns, our 24/7 customer service team is here to help. Thanks again for the great review! Best regards, GPS Trackit Support Team
Great Tracker!
Comments: Definitely like using the tracker. Use it to verify time on jobs as well.
Pros:
Works great for dispatching. Have it pulled up each day and when I get a service call I can see where the closest person is.
Cons:
Cant think of any at this time. All good
GPS Trackit Response
12 months ago
Hi Brandon, We're thrilled to hear our product has improved your daily business operations. Your positive feedback is greatly appreciated. If you have any questions or concerns, our 24/7 support team is always here to help. Thank you for being a GPS Trackit customer! Best Regards, GPS Trackit Support Team
Review of GPS Trackit
Comments: Highly recommend to others; would like the video camera to be more affordable to incorporate within our company
Pros:
The user friendly experience to manage fleet
Cons:
Frequent offline notification alerts when there is no activity on any of our fleet
GPS Trackit Response
last year
Hi Kevin, Thank you for taking the time to leave us a positive review! We're thrilled to hear our product has improved managing your fleet. Our support team is here 24/7 if you have any questions. We're happy to help! We appreciate your feedback and thank you for being a GPS Trackit customer. Best Regards, GPS Trackit Support Team
GPS Review
Pros:
GPS Trackit is a great platform to help manage large or small fleets. The website and app are easy to use and very user-friendly. Install of the units is a breeze. 10/10 would recommend this company for all of your GPS needs.
Cons:
We do not have any cons to this product.
GPS Trackit Response
last year
Hi Amanda, Thank you for taking the time to leave us such a fantastic review! We're so happy to hear that our platform has helped you manage your fleet and all your GPS needs. If you ever need anything, our 24/7 support team is here to help. We appreciate your positive feedback. Thanks for being a GPS Trackit customer! Best Regards, GPS Trackit Support Team
GPS Trackit review
Comments: Customer service/sales team was very good when we had issues. The product is a bit more difficult to use than others our drivers have had.
Pros:
Good customer service. The price is on board with most other services.
Cons:
Difficult to set up for drivers. I didn't care for having 2 platforms and logins for admin
GPS Trackit Response
last year
Hi Peggy, Thank you for sharing your feedback! We're glad that you've had a great experience with our customer service and sales team. Our team is happy to help if you have any questions or issues. Thanks again! Best regards, GPS Trackit Support Team
Tracking made easy
Comments: I've had a pleasant experience. Customer service is great! They are patient and very knowledgeable.
Pros:
GPS's feature to hoover over a point to see street view is helpful when we are trying to pinpoint what job they are at.
Cons:
Removing trucks no longer owned from the list is not easy. You have to call for them to do it. it would be more functional if there was an edit feature where you could remove vehicles.
GPS Trackit Response
last year
Hi Stacy, Thank you for taking the time to leave us a review! We appreciate your feedback and insight as a GPS Trackit customer. We're glad our product has made tracking easy for your company. We're always working to improve the user experience and will pass your feedback along to our team. If you ever have any additional questions or issues, please don't hesitate to reach out to our 24/7 customer service team. Best regards, GPS Trackit Support Team
GPS Trackit Review
Pros:
The feature we like the most is the vehicle trail feature. This helps us know where our drivers are or where they were throughout the day.
Cons:
It would be nice if there was a better routing software for schools.
GPS Trackit Response
last year
Hi Shannon, Thanks for the great review! We appreciate you taking the time to share your experience. We're glad that you're finding the vehicle trail feature helpful for your industry. If you ever have any questions or concerns, please don't hesitate to reach out to our 24/7 customer service team. Thanks, GPS Trackit Support Team
Knowing Where our Employees are at all Times
Comments: It has been good, really no complaints
Pros:
I like that it is easy to locate and track Employees
Cons:
Sometimes the App on the computer doesn't update the location unless I refresh the page, then I have to set everything up again on it as I want it.
GPS Trackit Response
2 years ago
Hi Douglas, Thank you so much for your great review, and 10/10 to recommend us too! We appreciate it. We can have someone contact you regarding the refresh issue you're experiencing if you'd like. Just let us know - we're here for you. GPS Trackit Customer Support Team