--- description: Learn more about ConVox pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConVox Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [ConVox](/software/134502/convox) # ConVox Canonical: https://www.capterra.ca/software/134502/convox > "ConVox: AI omnichannel \& ticketing platform to unify customer engagement. Visit \& review us on Gartner to boost your CX." > > Verdict: Rated **4.4/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ConVox? "Experience ConVox – the AI-powered omnichannel \& ticketing solution for seamless customer engagement. Visit us on Gartner, Capterra \& GetApp to share your review and explore more." ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 3.8/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Deepija Telecom ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Ethiopia, India, Nigeria, Saudi Arabia, United Arab Emirates, United Kingdom ## Features - Alerts/Escalation - Auto-Dialer - Automated Responses - Automated Routing - CRM Software - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Transfer - Caller ID - Campaign Management Software - Chatbot Software - Computer Telephony Integration - Contact Management Software - Dashboard Software - IVR - Interaction Tracking - Knowledge Base Management - List Management - Multi-Channel Communication - Natural Language Processing - Predictive Dialer Software - Queue Management - Reporting/Analytics - Support Ticket Management - Third-Party Integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [IT Ticketing Systems Software](https://www.capterra.ca/directory/32623/it-ticketing-systems-software/software) - [Call Tracking Software](https://www.capterra.ca/directory/30901/call-tracking/software) - [Predictive Dialer Software](https://www.capterra.ca/directory/30597/predictive-dialer/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Alternatives 1. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (325 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (876 reviews) 4. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (394 reviews) 5. [Readymode](https://www.capterra.ca/software/136728/Readymode) — 4.6/5 (142 reviews) ## Reviews ### "Great Experience with ConVox" — 5.0/5 > **Ankit** | *May 23, 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: ⭐⭐⭐⭐⭐ Excellent Customer Support\! I had a very good experience with the customer support team. They responded quickly, answered all my questions clearly, and guided me throughout the process. The staff was polite, professional, and always ready to help. My issue was resolved promptly, and I felt valued as a customer. I truly appreciate their dedication and support. Highly recommended for anyone looking for reliable and responsive customer service. > > **Cons**: No major issues so far. The overall experience has been smooth, and the support team has been very responsive whenever assistance was needed. > > My overall experience with ConVox has been very good. The platform is easy to use, reliable, and helps us manage customer interactions efficiently. The support team is responsive, professional, and always ready to assist whenever needed. Any issues or queries are handled quickly, making the overall experience smooth and hassle-free. ConVox has been a valuable tool for our business operations, and I am satisfied with its performance and service. ----- ### "A Reliable Calling Solution" — 5.0/5 > **Arnab** | *April 28, 2025* | Financial Services Software | Recommendation rating: 5.0/10 > > **Pros**: Reporting features and user-friendly interface. > > **Cons**: Minor connectivity issues and delays were noticeable. > > I've been using Con Vox Calling Software for 2 years and have found it to be a reliable and efficient tool for our communication needs. The software offers a range of features, including call routing, analytics that have streamlined our calling process. ----- ### "Dialer importance in bpo" — 3.0/5 > **Renuka** | *April 8, 2023* | Consumer Services | Recommendation rating: 5.0/10 > > **Pros**: It was as easy to use , if I wanted to access all agents records at a time date wise. > > **Cons**: Sometimes call recording were missing , due to which I was unable to judge agents mistake. > > It was really nice but due to Sometimes call recording were missing . I felt bad. ----- ### "ConVox Review" — 5.0/5 > **Adachi** | *March 31, 2022* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: The automatic distribution is everything it gives you and your team the opportunity not to loss any customer and the fact that it has a predictive dialer is really amazing you and your team can reach out to as many customer as possible. Then the call recorder is dupe you can go back and listen to the conversation your team had with you customers and you can even listen in while the call is going on. > > **Cons**: No stickiness. The automatic distribution need to be worked on because most times when customers try reaching back it will go to bucket and sometime you wouldn't see anything. > > Automatic dialer is actually excellent for an outbound calls. ----- ### "Dialer capability" — 4.0/5 > **Mohammed** | *June 26, 2020* | Outsourcing/Offshoring | Recommendation rating: 5.0/10 > > **Pros**: Has good dialer capability through PBX functionality > > **Cons**: Reporting and options of number masking or multiple DID for a same campaign > > Auto dialer capability is good for outbound environment and has multiple modules for dialer management ## Links - [View on Capterra](https://www.capterra.ca/software/134502/convox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data