17 years helping Canadian businesses
choose better software
What Is Zen Planner?
Our comprehensive, membership management software provides everything you need to turn your passion into a successful business. With payment processing & auto-billing, lead-generating websites + digital marketing, virtual classes, scheduling, retail, automation, member & staff apps, in-depth reporting & more, you have everything required to grow, nurture & retain your members.
Who Uses Zen Planner?
Fitness business owners who want to spend their time doing what they love & sharing their passion, rather than sitting behind a desk handling the administrative work required with running a business.
Where can Zen Planner be deployed?
About the vendor
- Daxko
- Located in Birmingham, US
- Founded in 2006
Zen Planner support
- Phone Support
- Chat
Countries available
Australia, Canada, New Zealand, United States
Languages
English
Zen Planner pricing
Starting Price:
- No free trial
- No free version
Zen Planner does not have a free version and does not offer a free trial. Zen Planner paid version starts at US$99.00/month.
Pricing plansAbout the vendor
- Daxko
- Located in Birmingham, US
- Founded in 2006
Zen Planner support
- Phone Support
- Chat
Countries available
Australia, Canada, New Zealand, United States
Languages
English
Zen Planner videos and images
Features of Zen Planner
Alternatives to Zen Planner
Reviews of Zen Planner
Very Helpful Customer Service!!!
Comments: Zen Planner software has enabled our company to introduce a program to our customers in a seamless fashion. Their customer service was vital in helping us with this process.
Pros:
The software is very slick and versatile!
Cons:
There was a lot to learn that I wasn't familiar with.
Daxko Response
6 years ago
Happy to hear it - thanks Jody!
Customer support is outstanding
Comments: I'd give it a B- on a grading scale. The customer support is outstanding but any time you want to go beyond just keeping track of how many students you have, things become way too complicated.
Pros:
Customer support really is top notch. The on boarding team is fantastic and truly went out of their way to ensure we had every available resource for success. Any little quirky issue or question we have is answered quickly and professionally by the customer support team. They are fantastic.
Cons:
The basics are great but it seems to go from "ok to use" to "I have absolutely no idea what to do here" the minute any complication arises. There does not need to be a "staff user" and a "kiosk mode" on the Ipads, it confuses everyone and wastes a lot of time. Converting reports to pdf feature should be a breeze, but doesn't convert the entire report and is useless. It should have a much easier pos system as well. No real way for instructors to leave notes for students, why not? Never use the mass email or text because its just too complicated-these things can be fixed if they gave it some attention.
Alternatives Considered: Mindbody
Reasons for Switching to Zen Planner: Because they harassed us relentlessly and were so annoying we wouldn't even consider them. Didn't have too many options at first.
Daxko Response
5 years ago
Thanks, Jen, we'll pass your good words on to our customer support team!
7 year user
Comments: I've been using it for over 7 years because I haven't had a need to find something "better".
Pros:
The simplicity to have everything for my management in 1 place.
Cons:
Occasional network problems. But, when there is a network problem it's usually resolved pretty quickly.
Terrible Customer Service / Worst Features and Updates
Comments: Awful experience, please save your business and stay away from Zen Planner.
Pros:
Nothing, they caused us incredible stress whilst using this platform.
Cons:
Terrible customer service, no loyalty, charged after cancelling subscription, deceitful about updates, not functional.
A must for managing martial arts studios
Comments: 10/10 would recommend. We have had a great experience and enjoy using the software.
Pros:
We have been supported the entire way with their superior customer service. Everything from set up to troubleshooting tech issues, the staff at Zen Planner have been there to support and guide us in our day to day operations.
Cons:
We had an issue with a tablet that wasn't able to be resolved. However we found a work around and now have no problems whatsoever!
Alternatives Considered: Kicksite
Reasons for Switching to Zen Planner: Another gym we know uses Kicksite and they had many issues during implementation.
