15 years helping Canadian businesses
choose better software

What Is Escapia?

Escapia is a proven, full-featured vacation rental software for property managers with 25+ units. With innovative tools backed by Expedia Group data, it’s never been easier to automate and optimize your property management business.

Escapia also has strong core functionality such as trust accounting, reservation calendar, distribution, housekeeping, owner portal, & more.

Escapia is one of the most trusted and widely used vacation rental software solutions in the industry.

Who Uses Escapia?

Vacation rental property managers with 25+ units who seek powerful and modern productivity tools to help maximize revenue, automate management tasks, and streamline operations.

Where can Escapia be deployed?

Cloud-based
On-premise

About the vendor

  • Escapia
  • Located in Seattle, US
  • Founded in 2002

Escapia support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Australia, Canada, Mexico, New Zealand, Puerto Rico and 2 others

Languages

English

Escapia pricing

Starting Price:

US$10.00/month
  • No free trial
  • No free version

Escapia does not have a free version and does not offer a free trial. Escapia paid version starts at US$10.00/month.

About the vendor

  • Escapia
  • Located in Seattle, US
  • Founded in 2002

Escapia support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Australia, Canada, Mexico, New Zealand, Puerto Rico and 2 others

Languages

English

Escapia videos and images

Escapia Software - Escapia Rates Manager (All-New!)
Escapia Software - Performance Dashboard
Escapia Software - Communication Hub: Unified Guest Inbox
Escapia Software - EscapiaConnect: Built-In Channel Management
Escapia Software - Owner Portal
View 6 more
Escapia video
Escapia Software - Escapia Rates Manager (All-New!)
Escapia Software - Performance Dashboard
Escapia Software - Communication Hub: Unified Guest Inbox
Escapia Software - EscapiaConnect: Built-In Channel Management
Escapia Software - Owner Portal

Features of Escapia

  • Accounting Software
  • Billing & Invoicing
  • Calendar Management
  • Channel Management Software
  • Communication Management
  • Contact Management Software
  • Document Management Software
  • Guest Experience Management
  • Housekeeping Management
  • Listing Management
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Payments
  • Payment Processing Software
  • Property Database
  • Rate Management
  • Rent Tracking
  • Rental Property Management Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Tax Management Software
  • Third-Party Integrations

Alternatives to Escapia

Feature packed, web-based software to manage and market your vacation rentals. Economical and easy-to-use. Learn more about Lodgix
Hostaway is the fastest-growing vacation rental software for professional property managers in the world! More bookings. Less hassle. Learn more about Hostaway
A turn key solution to effectively manage your Vacation Rental company. Commission-free booking, Hskpg, Accounting, Work Orders & more. Learn more about RDPWin
The leading hospitality technology platform for hosts with 1-3 listings and vacation rental managers with 4+ properties. Learn more about Guesty
Guesty is the ultimate platform for hosts with 1-3 listings & vacation rental managers with 4+ properties. Learn more about Guesty For Hosts
Kigo offers one platform to help your business manage, market and deliver a complete guest experience.
NetSuite, the world’s #1 cloud ERP, gives you the visibility and control you need to make smart decisions and grow with confidence. Learn more about NetSuite
Vacation Rental reservation and property management software designed to specifically help grow your vacation rental business!
Streamline cleanses SCCM data & other tools delivering a web-based dashboard to identify license position for Microsoft & others.

Reviews of Escapia

Average score

Overall
4.6
Ease of Use
4.3
Customer Service
4.6
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Great software that provides efficient property management

5.0 7 years ago

Comments: they are well integrated within the hospitality industry and have multiple software options for smaller companies.

Pros:

I like the features that it provides and the customer support (rep) that we receive. I like the maintenance app, the housekeeping dashboard, new owner portal, online university and dynamic pricing model that is in process (beta currently).

Cons:

At our size, some of the more customizable items that we want are not able to be created. the housekeeping app (shared with maintenance), is not as user friendly as the dashboard, however, the dashboard can be accessed online via a website.

Lanie
Operations Director in US
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

We love Escapia!

5.0 last month New

Comments: It has been great and seems to be getting better and better!

Pros:

Escapia was a huge step up from our last PMS and constantly going the extra mile to perfect services available to customers. Definitely makes our business able to run seamlessly with their features. Kristen is an incredible help!

Cons:

Cusomized reporting needed but it seems to be going in that direction!

Bethany
US
Used the Software for: Not provided
Reviewer Source

A Big Complicated Software.

2.0 7 years ago

Comments: Escape has a lot of features, and potentially a lot of power, but it's so complicated that it's easy to miss a step and mess something up badly. Almost nothing about the software is user-friendly or intuitive, everything is convoluted and complicated, and requires many steps and a lot of double-checking. This also applies to EscapiaNET, which is also not as straightforward as one would hope since property information shows up differently on different platforms. I would count this one of the most useful features of Escapia. We have enjoyed being able to integrate with Glad To Have You and use that for guest communication and contracts, and we also push our properties out to other platforms. EscapiaNET is not without flaws and we have had issues even integrating with VRBO (which is also owned by HomeAway so you would think that would be easy), mostly because of the number of complicated, easy-to-forget steps to make sure everything is perfect in Escape. However, to be fair, I don't know if integration through any other property management software would provide better integration. As it does seem like a very challenging thing to do well.

Pros:

Escape customer support has done a good job troubleshooting and explaining how things work when I contact them. There are also lots of training resources, self-help articles, explanatory videos, etc, available. I have also heard that the Escape accounting features are useful and thorough. I have not had any experience with the accounting side of Escapia.

Cons:

One of the things that have been most frustrating about Escapia is the Owner web feature, which is supposed to provide an owner portal where our property owners can log in and see property details, upcoming reservations, owner documents, etc. Owner web itself is pretty limited, which is fine if that's what you want. One problem is that as of now owners cannot reset their password, and so they always have to contact us if they forget it so that we can change it for them. Another challenge has been that many of our owners own more than one property and that for accounting purposes each of these units has to be set up with different owners. That means that when one of those owners logs into the owner portal they can only see one of their properties unless they set up separate logins for each property, which includes separate email addresses. But then those email addresses will automatically be where their owner statements are sent, so if they want all the owner's statements to go to one email, they will have to forward them. We do not want to make our owners jump through hoops like this. We want their experience to be as simple and streamlined as possible. Escapia also lacks some features (such as automated emails, simpler reports, better filters for sending a guest communication, and the ability to add attachments to that communication) that would make the software more functional. I have also heard from our maintenance and housekeeping teams that Escapia is challenging for them to understand and use as they would like to. Basically, we've ended up using other software and strategies to fill in the gaps and give us the features we want, which is a little disappointing considering the seeming hugeness and complexity of Escapia.

Escapia Response

7 years ago

Hi Bethany, We apologize for the delay in response. We are continuously working on new features and enhancements and your Client Solutions Manager will be happy to share those with you. Please contact us at [email protected] and use the title of ¿Related to Capterra¿ if you would like. It sounds like you already take advantage of our training, support, and other resources, but we would love to show you what other tools we have that might be helpful for you and your team. Thank you for your feedback, HomeAway Software

Paula
Owner in US
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Review for Escapia

5.0 3 months ago

Comments: Escapia is simply fantastic! As someone who relies heavily on vacation rental management software, I can confidently say that Escapia exceeds expectations. Its user-friendly interface makes managing properties a breeze, and the robust features ensure seamless booking and communication with guests. The customer support team is incredibly responsive and helpful, always ready to assist with any queries or issues. With Escapia, I can focus on delivering exceptional experiences to my guests, knowing that my property management needs are in capable hands. Highly recommend it to anyone in the vacation rental industry!

Pros:

Customer service. I give them five-stars all day long. Super helpful, supportive and go above and beyond to help solve any issue you may have. User friendly, easy to navigate.

Cons:

The only con I would like to mention is the amount of time it takes for new units to pull and go live.

Alternatives Considered: Guesty

Reasons for Switching to Escapia: All the options that Escapia offered. The addition of [sensitive content hidden] statements and being a one stop shop for all management needs.

Carly
Director of Operations in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Faithful & Happy Escapia user for over 10 years

5.0 last month New

Pros:

The software is great and easy to use. We are happy to have grown our vacation rental company with Escapia for the last 10+ years. The support team is super helpful and our account manager has always been a huge help and an avid cheerleader of ours and our business. The updates over the years have been proactive and worthwhile to their and our own growth. It is easy to distribute properties to Vrbo & AirBnB. We would not think of switching companies for our PMS

Cons:

Knowing and learning all the moving parts and the back end of the software system can be a bit challenging and daunting but when you first learn it, but it's easy to manage once support is able to walk you through it.