What Is Escapia?

Escapia is a proven, full-featured property management solution offering business guidance you can trust and automation to simplify. With innovative tools backed by Expedia Group data, it’s never been easier to optimize your vacation rental business.

Escapia also has strong core functionality such as trust accounting, reservation calendar, distribution, housekeeping, owner portal, & more.

Escapia is one of the most trusted and widely used vacation rental software solutions in the industry.

Who Uses Escapia?

Vacation rental property managers with 25+ units who seek powerful and modern productivity tools to help maximize revenue, automate management tasks, and streamline operations.

Where can Escapia be deployed?

Cloud-based
On-premise

About the vendor

  • Escapia
  • Located in Seattle, U.S.
  • Founded in 2002

Escapia support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Australia, Canada, Mexico, Puerto Rico, U.S. Virgin Islands and 1 others

Languages

English

About the vendor

  • Escapia
  • Located in Seattle, U.S.
  • Founded in 2002

Escapia support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Australia, Canada, Mexico, Puerto Rico, U.S. Virgin Islands and 1 others

Languages

English

Escapia videos and images

Escapia Software - All-New Escapia Rates Manager
Escapia Software - Performance Dashboard
Escapia Software - Opportunities Hub
Escapia Software - Owner Portal
Escapia Software - EscapiaConnect Channel Management
View 6 more
Escapia video
Escapia Software - All-New Escapia Rates Manager
Escapia Software - Performance Dashboard
Escapia Software - Opportunities Hub
Escapia Software - Owner Portal
Escapia Software - EscapiaConnect Channel Management

Compare Escapia pricing with similar products

Escapia

Escapia

US$9.00/month
Free Version
Free Trial
US$700.00/month
Free Version
Free Trial
Pricing not provided by vendor
Free Version
Free Trial
US$59.00/month
Free Version
Free Trial

Features of Escapia

  • Accounting Software
  • Billing & Invoicing
  • Contact Management Software
  • For Vacation Rentals
  • General Ledger
  • Guest Communications
  • Guest Experience Management
  • Online Booking
  • Owner Statements
  • Payment Processing Software
  • Reporting & Statistics
  • Reservations Management
  • Vendor Management Software
  • Work Order Management

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The All-in-One Software for Short-Term & Vacation Rentals. One subscription, all tools. 14-day free trial. No credit card required. Learn more about Smoobu
BrightSide is a complete management solution for your vacation rental management company offering custom solutions and integrations
RezExpert is a fully featured Reservation & Property Management system suitable for any business that needs to manage bookings.
Property management and guest experience software for short term rental managers who want to scale a grow their businesses. Learn more about Hostfully Property Management Platform
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eviivo is the original all-in-one booking suite. Our award-winning software is the simple way to manage guests, bookings and OTAs.

Reviews of Escapia

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.5
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Bharath (BEN)
Digital Marketing & Communications Manager | Auckland Body Corp | Bayleys in New Zealand
Verified LinkedIn User
Real Estate, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Best PM Software

5.0 4 years ago

Pros:

Very easy to understand and cost effective. Each module has a unique ability to help hospitality business.

Cons:

The time it takes to learn or understand the software. however the CSR team is good and always supportive

Gerardo
Controller in Canada
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent PMS but needs modernizing

4.0 7 months ago

Comments: We used Escapia for more than 8 years but we had to always rely on third party solutions to connect with Airbnb, Inntopia and even our own website, so we decided to move away to a more modern and friendly solution.
Bit don’t get me wrong, Escapia even though dated is extremely well designed and work very well.

Pros:

The accounting, housekeeping and work order modules are incredibly well designed.

Cons:

The pricing module is not friendly and cumbersome. Doesn’t have a direct connection with Airbnb and doesn’t have a built in website solution

Bethany
U.S.
Used the Software for: Not provided
Reviewer Source

A Big Complicated Software.

2.0 6 years ago

Comments: Escape has a lot of features, and potentially a lot of power, but it's so complicated that it's easy to miss a step and mess something up badly. Almost nothing about the software is user-friendly or intuitive, everything is convoluted and complicated, and requires many steps and a lot of double-checking. This also applies to EscapiaNET, which is also not as straightforward as one would hope since property information shows up differently on different platforms. I would count this one of the most useful features of Escapia. We have enjoyed being able to integrate with Glad To Have You and use that for guest communication and contracts, and we also push our properties out to other platforms. EscapiaNET is not without flaws and we have had issues even integrating with VRBO (which is also owned by HomeAway so you would think that would be easy), mostly because of the number of complicated, easy-to-forget steps to make sure everything is perfect in Escape. However, to be fair, I don't know if integration through any other property management software would provide better integration. As it does seem like a very challenging thing to do well.

Pros:

Escape customer support has done a good job troubleshooting and explaining how things work when I contact them. There are also lots of training resources, self-help articles, explanatory videos, etc, available. I have also heard that the Escape accounting features are useful and thorough. I have not had any experience with the accounting side of Escapia.

Cons:

One of the things that have been most frustrating about Escapia is the Owner web feature, which is supposed to provide an owner portal where our property owners can log in and see property details, upcoming reservations, owner documents, etc. Owner web itself is pretty limited, which is fine if that's what you want. One problem is that as of now owners cannot reset their password, and so they always have to contact us if they forget it so that we can change it for them. Another challenge has been that many of our owners own more than one property and that for accounting purposes each of these units has to be set up with different owners. That means that when one of those owners logs into the owner portal they can only see one of their properties unless they set up separate logins for each property, which includes separate email addresses. But then those email addresses will automatically be where their owner statements are sent, so if they want all the owner's statements to go to one email, they will have to forward them. We do not want to make our owners jump through hoops like this. We want their experience to be as simple and streamlined as possible. Escapia also lacks some features (such as automated emails, simpler reports, better filters for sending a guest communication, and the ability to add attachments to that communication) that would make the software more functional. I have also heard from our maintenance and housekeeping teams that Escapia is challenging for them to understand and use as they would like to. Basically, we've ended up using other software and strategies to fill in the gaps and give us the features we want, which is a little disappointing considering the seeming hugeness and complexity of Escapia.

HomeAway Software Response

6 years ago

Hi Bethany, We apologize for the delay in response. We are continuously working on new features and enhancements and your Client Solutions Manager will be happy to share those with you. Please contact us at [email protected] and use the title of ¿Related to Capterra¿ if you would like. It sounds like you already take advantage of our training, support, and other resources, but we would love to show you what other tools we have that might be helpful for you and your team. Thank you for your feedback, HomeAway Software

Kelley
Owner/ Property Manager in U.S.
Real Estate, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Thank you Escapia!

5.0 4 months ago

Comments: Wonderful! Everyone is nice, knowledgeable, and helpful.

Pros:

Always can reach someone if I have an issue. 24 hour service!!

Cons:

I’m still confused on some accounting, but I’m sure I will get that straight soon!

Becky
Revenue Manager in U.S.
Hospitality, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

The ONLY software you need for Vacation Rentals!

5.0 last year

Comments: This is your one stop shop. Escapia connects seamless to your VRBO listings, so you can manage headlines and guest inquiries right from Escapia. We have tried other softwares that boosted in helping our business, but the lack of support those companies gave us, ultimately made us stop using them. We have a million parts moving each day and we need a central hub that keeps everything on track. Escapia is that for us!

Pros:

The support we receive from the Escapia team has been like no other software companies we have used! The changing over to Escapia was hard for our team who have been using v12, but the Escapia team made sure we were comfortable being going live. The new rates manager is amazing! It makes setting and adjusting rates a breeze! No more looking at different windows and setting rate rules . Its all in one screen.

Cons:

We are missing some key reports we used in V12, but the Escapia team has listened to our requests and are working on new reporting for Escapia. Its a learning curve to switch software companies, but its been worth it.