--- description: Learn more about Purplepass pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Purplepass Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Event Check In Software](/directory/30950/event-check-in/software) > [Purplepass](/software/133885/purplepass-ticketing) # Purplepass Canonical: https://www.capterra.ca/software/133885/purplepass-ticketing Page: 1 / 13\ Next: [Next page](https://www.capterra.ca/software/133885/purplepass-ticketing?page=2) > Enterprise-ready ticketing with branded checkout, free seat maps, real-time dashboards, SSO, POS, wireless scanners, and 24/7 support. > > Verdict: Rated **4.9/5** by 304 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Purplepass? Education (K-12, colleges, universities), Theatres and PACs, Concerts, Fairs and Festivals, Nonprofits, Conferences, Conventions, Corporate Events, Sporting Events ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 304 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Purplepass - **Location**: San Diego, US - **Founded**: 1998 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: SERVICE FEES \* Online sales - 2.5%, $0.99/ticket \* Online sales (Non-profit) - 2.0% + $0.99/ticket \* Box office sales - FREE \* COMPs - FREE \* Gustlist - FREE \* Free tickets - FREE \* Phone orders - FREE \* Shipped orders - FREE (Customer just pays shipping) \* Building seating maps - FREE \* Volume discounts available \* License pricing available as low as $0.35/ticket CREDIT CARD PROCESS \* Online sales - 3% \* Box office sales - 2.5% + $0.25/transaction PRINTED MATERIAL \* Thermal Tickets: $0.10/ticket \* Full Color Tickets: $0.12/ticket OTHER PRICING DETAILS \* No signup fees \* No monthly/annual fees \* Equipment may be provided for free - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Russian, Spanish, Ukrainian - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Alerts/Notifications - Attendee Management - Barcode/Ticket Scanning - Booking Management - Communication Management - Confirmations/Reminders - Customer Data Management - Customizable Branding - Email Marketing Software - Event Calendar - Event Management Software - Event Scheduling - Event Ticketing - Fee Management - Forms Management - Guest Accreditation - Guest List Management - Marketing Automation Software - Mobile Access - Online Payments - Online Registration - Promotions Management - QR Codes - Registration Management - Reporting & Statistics - Reporting/Analytics - Reserved Seating - Self Service Portal - Social Media Integration - Social Promotion - Surveys & Feedback - Third-Party Integrations - Visitor Registration - Volunteer Management Software - Website Management ## Integrations (17 total) - Auth0 - Azure Active Directory External Identities - CardPointe - Constant Contact - Embeddable - HubSpot CRM - Meta for Business - Okta - Robly - Single Sign-On - SurveyMonkey - TouchNet Payment Systems - Twilio - WordPress - Zapier ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Event Check In Software](https://www.capterra.ca/directory/30950/event-check-in/software) ## Related Categories - [Ticketing Software](https://www.capterra.ca/directory/30039/ticketing/software) - [Festival Management Software](https://www.capterra.ca/directory/30908/festival-management/software) - [Event Check In Software](https://www.capterra.ca/directory/30950/event-check-in/software) - [Event Booking Software](https://www.capterra.ca/directory/31009/event-booking/software) - [Admissions Software](https://www.capterra.ca/directory/30799/admissions/software) ## Alternatives 1. [Eventbrite](https://www.capterra.ca/software/114949/eventbrite) — 4.6/5 (5830 reviews) 2. [Ticket Tailor](https://www.capterra.ca/software/112510/ticket-tailor) — 4.9/5 (596 reviews) 3. [TicketSource](https://www.capterra.ca/software/143073/ticketsource) — 4.8/5 (552 reviews) 4. [Fienta](https://www.capterra.ca/software/171132/fienta) — 4.8/5 (200 reviews) 5. [Weezevent](https://www.capterra.ca/software/162481/weezevent) — 4.7/5 (127 reviews) ## Reviews ### "User Friendly, Great Customer Service, Terrific Platform" — 5.0/5 > **Keri Jeanne** | *November 7, 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: It is incredibly user friendly and their customer support is some of the best. You cant beat the pricing for the functionality and ease of use you get with the platform. Ticketing is so easy and the Box Office platform has made out check in process so much more efficient. > > **Cons**: The only thing I wish they had was the ability to have more than one user per account. We have multiple people that access our platform and I wish we had the ability to have unique user names for each person instead with access limits of one blanket user that has all access. > > They made the transition seamless and simple. Our rep \[sensitive content hidden\] is so responsive and I never wait more than 24 hours for a resolution to an issue or help with something. I am very happy we made the switch to PurplePass. ----- ### "Best Customer Service and Value for the Money" — 5.0/5 > **Janice** | *August 25, 2025* | Music | Recommendation rating: 10.0/10 > > **Pros**: The thing I like most about using Purplepass is the terrific customer service. They are swift to respond no matter when I contact them. The fact that someone is available the day of a concert (like a Sunday afternoon matinee) to help makes all the difference. > > **Cons**: Sometimes the steps to "do everything myself" with setting up a season of events can be confusing - but I think this has to do more with user error than a flaw in the system. Linking reserved seating and seating charts can be tricky, too. However, any inconvenience is always offset by helpful and responsive Purplepass staff. > > Purplepass has been an amazing value for the money, and as a smaller community non-profit orchestra we are fortunate to have found them. Because of Purplepass, we are able to offer our patrons reserved seating \& season tickets with easy PDF delivery by email. We have the choice whether to pay the ticketing fees ourselves or pass those on to the patron. It's easy to edit our events and add discount codes and graphics. Payouts happen quickly once events are over. All in all, we are extremely happy with the platform and the customer service, and we intend to stay. ----- ### "Purplepass Pros & Cons for Box Office" — 4.0/5 > **Verified Reviewer** | *August 7, 2025* | Music | Recommendation rating: 7.0/10 > > **Pros**: Overall, the software features an pretty intuitive interface, ensuring an average learning curve for new users. The customer service team is acknowledged for assisting users in navigating these initial challenges. It's an good value for the money, offering features and Event Ticketing at a competitive price. The Customer Service is great at assisting and solving problems. > > **Cons**: The the payout process could be a bit faster. My company has experienced problems with the quality of the hardware, like scanners working improperly or, cords, and charging issues, leading to disruptions during events. The backside could benefit from a more modern design and improved usability. > > The highlights of my experience are the customer support, value for money, Box Office operations, and flexibility. I think the hardware could be improved, payouts could be expidited faster, and the back end, or how you make an event could use a facelift. ----- ### "As simple/complex as you need, actual pro-active support, easy user experience" — 5.0/5 > **Christine** | *July 23, 2025* | Performing Arts | Recommendation rating: 10.0/10 > > **Pros**: We are a young community theater wanting to grow. PurplePass has the flexibility for simple or complex events that can be customized as much or little as we want. Plus we can pass the credit card fees on to the ticket buyers but not charge them a hefty "ticketing" fee. We can also add a "donate" button and collect non-profit gifts when they check out--along with some custom questions that help build our audience. > > **Cons**: Set up is more complicated than just filling in Show Title, Ticket Price, and Dates. There is a lot of hand holding built in to the system and great response from support, but it will take time to get answers to all the questions from your organization and venue, and decide on the workflow. The more you want to customize, the more time you will need to allow to get it set up correctly. It gets easier each time. > > I am a former IT Analyst so I was able to plow through and set up ticketing with minimal support. The ticket sales were magical. The only issues we have had have been a few people who couldn't check out (no specifics so likely user error). We added them manually to a will call list and had them pay at the door. It's very easy to check on ticket sales, confirm purchases, and make refunds. I had barely looked at the POS before opening night when my box office person was late, I plopped my inexperienced 17-yr old daughter in front of it with a 2 minute training. Her only complaint after was that I didn't have a card scanner (we now have one). The data looked great and the POS reporting was also very simple and helpful for post-show analysis. If you have the option, start simply and grow in complexity as you learn the system. The staff is there to support and brainstorm with you, if you need it. ----- ### "Purplepass is a smart choice for your venue" — 5.0/5 > **Jason** | *July 5, 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Purplepass is a fairly intuitive platform, easy to navigate and it takes no time to set up a new event. Their system is deigned with both the customer and the customer's audience in mind. Their staff are always prompt and friendly and incredibly helpful when you have a question. Best of all, the cost to our organization is zero, Purplepass service fees are minimal and can be absorbed by your organization or passed along to the audience member, so we just adjust out pricing to offset those small costs. > > **Cons**: We have had no significant issues. Purplepass has made adjustments for us as we needed them to and are working on updating some things that we had asked them about, again showing that they are responsive and have their customers best interests at heart. > > Purplepass has been an amazing find for our organization. We were looking for a ticketing system that would being just as intuitive for us as it was for our audience, while also being const efficient for both, and Purplepass could not be beat. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.ca/software/133885/purplepass-ticketing?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/133885/purplepass-ticketing) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data