15 years helping Canadian businesses
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What Is Kindful?

Kindful's fundraising and donor management software will help you understand your donors like never before. Kindful helps you build deeper relationships with your donors and keeps you from wasting time on administrative tasks. Kindful provides donor management, fundraising tools, donor communication, tracking & reporting, and more! You're changing the world, and you should be able to rely on partners who are not only experts in their field but who also care about your mission.

Who Uses Kindful?

Kindful helps nonprofits understand their donors and waste less time on administrative tasks. Kindful is best for nonprofits looking for increased efficiencies and a deeper understanding of their data

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Reviews of Kindful

Average score

Overall
4.5
Ease of Use
4.3
Customer Service
4.6
Features
4.1
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Nikki
Nikki
Director of Business and Finance in US
Verified LinkedIn User
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great for a mid sized non-profit and amazing customer service

5.0 4 years ago

Comments: Overall, I love the ease of use of the software. My team isn't intimidated by it and are able to get on and navigate it well. Usually, if there is something that isn't easily available, the Kindful team will find a work around for the problem.

Pros:

I love the ease of use of this software. And when I don't know how to do something, their customer service team is always available to talk and will figure it out. Kindful's customer service is beyond anything I have ever experienced.

Cons:

There are a couple of features that I think should be available but are not. However, I have found that no software has it all.

Verified Reviewer
Verified LinkedIn User
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Customer Service and Powerful Updates make this an excellent CRM

5.0 5 years ago

Comments: We use Kindful for all our donor, sponsor and grant tracking. It has all the features of any of the competitors and has an aesthetically pleasing, easy to use interface. I love the follow up tasks option, which helps for good donors stewardship. It also recently has a Wealth Data option integrated into the software. We don't pay for the extra, but event with our minimal plan, we get a little information. It's been great for a smooth transition in staff, since it's easy to see donor giving history, relationships with other people/org, as well as contact histroy.

Pros:

The customer service is INSANE. It's timely and they will work with you until theyu find a solution. Even more, many issues I've had have been resolved when they do updates. They really listen to their customers and take their feedback into mind when doing updates.

Cons:

There are very limited options for customizing mail. It's a great option to be able to automatically send tax receipts, but I wish we could upload a custom header. You can upload your logo, but it appears small on the pdf.

Colleen
Development Director in US
Civic & Social Organization, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

A clumsy, confusing attempt at a Donor CRM system

2.0 6 years ago

Pros:

It is better than the system we were using before, which was not a CRM platform. We have the capability to add notes and upload documents to a constituent's record. That's about it.

Cons:

Our problems with Kindful began with the data upload. Some of our batches were uploaded twice and the support team at Kindful could do nothing to rectify it. Once your data is into the system, it's a complete mess to view. It's organized in abstract boxes across the screen and difficult to filter for the info you need. We were excited that the platform integrated with MailChimp- but this has proven to be an awful integration. Kindful makes note of every time someone clicks on the email, so some records show as many as 20-30 actions for one sent email (apparently when users delete their emails in batches, this heightens the problem). Creating reports in Kindful is essentially impossible. Selecting your filters for output and view fields is difficult (a selection of check boxes organized alphabetically, not categorically). And once you finally create the awful report- you can save it, but can't go back and make any changes to the criteria you've set. So basically, start over. Then you might want to acknowledge your donors- good luck, because the merge fields are basic and dysfunctional, and the letters are ONLY generated as a PDF- so you can't edit them. Even the best of CRM systems doesn't get this perfect, and needs to offer editing capability. I also only learned the hard way that if you upload a gift manually, the system is going to automatically send an acknowledgement to that recipient unless you tell it otherwise. Overall- pay more for a slightly better system. Kindful is one of the cheapest on the market, and I can 100% see why.

Bloomerang Response

6 years ago

Colleen, Thank you for taking the time to provide your feedback. We take immense pride in providing software that makes donor management easier and provides meaningful insights into your donors. I want to start off by saying that I have reviewed your comments and suggestions with our support, onboarding and product teams as we do with all reviews and we will take all of your suggestions into consideration. I do want to make sure I address a few of your comments directly: As it pertains to the data our team helped you upload - It is important to understand that the quality of the data being uploaded is very important and that our team often works through duplication issues with many of our clients when they are bringing in data from multiple sources. It is common to initially have many duplicates. Your case was a bit more complex than many we see so we escalated the issue to our engineering team to have them help get everything deduped properly. However, I did see on August 1st that you had declined our offer for further help. Our team would love to help address any challenges you may be having here. If you’d like to reconsider our offer, please do not hesitate to reach out. We’re committed to ensuring that every new organization that joins Kindful starts with accurate data in our platform. We are also so sorry to hear that you’re not finding value in our reporting and donor profiles. These are two areas that our clients rave about in Kindful. They love the ability to filter and report at a high level and also review in-depth data on individual donors and specific donor groups. I have asked Jared, your onboarding rep, to reach back out to see if we can provide any additional training around these features free of charge - As with any new system, there is a bit of a learning curve. We want to be sure you’re fully utilizing all of the features at your disposal and clarify any questions or concerns you may have. As you continue to use Kindful we hope that you will find the tool as useful as so many of our organizations do, and just know that you can always reach our support team by phone or email during business hours to help you through any questions or concerns you have.

Russell
IT Associate in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great for creating donor pages for fundraising campaigns.

4.0 4 months ago

Comments: Overall, we have enjoyed using Kindful and have used it for years for fundraising campaigns.

Pros:

The ease of use and customizable nature to it. We can create campaigns and add specific custom language to it to help us collect additional data about donors.

Cons:

Not the easiest user interface to use. Sometimes we get conflicting information from support members.

Anna
Director of Administration in US
Religious Institutions, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Using Kindful for over 6 years and I love it!

5.0 2 years ago

Pros:

Kindful has provided easy integration with all our processes and procedures. I enjoy the ease-of-use for the reporting and overall daily use. Though, over the last 25 years, I have used some more 'powerful' products, they were clunky, difficult to navigate, and nearly impossible to use without a week-long training. Kindful provides all the services I need with an interface that takes minutes to learn and begin using.

Cons:

There is very few aspects that I dislike about Kindful. If I were to nit-pick, there are some fields that are not searchable or able to be queried. Also, though you can 'household' accounts, the year-end giving statements are not able to be combined to a household tax statement. Neither of these are deal breakers, and I have found work-arounds as necessary.