15 years helping Canadian businesses
choose better software

What Is Cin7 Omni?

Cin7 connects your inventory, sales channels, orders and warehouses in one automated inventory management software with built-in EDI and integrations to all the popular eCommerce platforms, marketplaces, accounting tools, and 3PLs. Designed for SMBs, its real time data gives you a full picture of your products from procurement to order fulfillment. Cin7 provides exceptional automations, workflows, reports, and analysis to enable brands, manufacturers, retailers, and wholesalers to operate efficiently as they scale.

Who Uses Cin7 Omni?

Brands, wholesalers, retailers, distribution and light-manufacturers who need automation across everything to run smoothly, operate at scale, and easily match supply to demand.

Where can Cin7 Omni be deployed?

Cloud-based
On-premise

About the vendor

  • Cin7
  • Located in Auckland, New Zealand
  • Founded in 2011

Cin7 Omni support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 7 others

Languages

English

Cin7 Omni pricing

Starting Price:

US$349.00/month
  • Yes, has free trial
  • No free version

Cin7 Omni does not have a free version but does offer a free trial. Cin7 Omni paid version starts at US$349.00/month.

Pricing plans get a free trial

About the vendor

  • Cin7
  • Located in Auckland, New Zealand
  • Founded in 2011

Cin7 Omni support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 7 others

Languages

English

Cin7 Omni videos and images

Cin7 Omni Software - Main Dashboard
Cin7 Omni Software - Accounting Dashboard
Cin7 Omni Software - EDI Dashboard
Cin7 Omni Software - Sales visibility
Cin7 Omni Software - Cin7 Integrations
View 6 more
Cin7 Omni video
Cin7 Omni Software - Main Dashboard
Cin7 Omni Software - Accounting Dashboard
Cin7 Omni Software - EDI Dashboard
Cin7 Omni Software - Sales visibility
Cin7 Omni Software - Cin7 Integrations

Features of Cin7 Omni

  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Archiving & Retention
  • Backorder Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM Software
  • Cataloging/Categorization
  • Channel Management Software
  • Cost Tracking
  • Customer Accounts
  • Customization
  • Data Import/Export
  • Data Security
  • Database Support
  • Delivery Management Software
  • Demand Forecasting
  • Discount Management
  • Email Marketing Software
  • Exceptions Management
  • Financial Management Software
  • Forecasting
  • Gift Card Management
  • Import/Export Management
  • Integrated Business Operations
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Marketplace Integration
  • Mobile Access
  • Multi-Currency
  • Multi-Location
  • Order Fulfillment Software
  • Order Management Software
  • Order Tracking
  • Procurement Management
  • Promotions Management
  • Purchase Order Management
  • Real-Time Data
  • Recurring Orders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management Software
  • Returns Management
  • SEO Management
  • Sales & Operations Planning
  • Sales Forecasting Software
  • Sales Reports
  • Serial Number Tracking
  • Shipment Price Calculation
  • Shipment Tracking Software
  • Shipping Labels
  • Shipping Management
  • Shopping Cart Software
  • Supplier Management
  • Supply Chain Management Software
  • Third-Party Integrations
  • Warehouse Management Software
  • Website Management
  • eCommerce Management

Alternatives to Cin7 Omni

Optimize inventory levels, boost profitability and decrease cost of goods sold with NetSuite inventory management. Learn more about NetSuite
The Inventory, Orders, and All-Things-Operations Platform for Ecommerce Merchants.
Manage your stock with Xero's simple inventory management software. Stay on top of the numbers and keep track of stock in real time.
ERP inventory management features at flexible and affordable prices for SMBs. Multichannel sale and manufacturing features available.
Fishbowl streamlines and automates the inventory management process to increase throughput, accuracy, efficiency, and profitability.
Simple, easy-to-use accounting software to help you manage your business finance in a smart way! Learn more about Zoho Books
For retailers, wholesalers & multichannel brands trading over $1M. Brightpearl handles inventory management, planning and much more. Learn more about Brightpearl
Order management solution delivered from the cloud. Provides warehouse management, ecommerce, and inventory management functionality.
Meet the database challenges of next gen web, cloud, & communications services with uncompromising scalability, uptime and scalability

Reviews of Cin7 Omni

Average score

Overall
4.3
Ease of Use
4.2
Customer Service
4.1
Features
4.2
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Dean
Dean
Director in Australia
Verified LinkedIn User
Electrical/Electronic Manufacturing, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Geting on board with Cin7

5.0 2 years ago

Comments: The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given.

Pros:

The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT] has been most helpful.

Cons:

Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.

Alternatives Considered: Fishbowl , Zoho Books and Xero

Reasons for Choosing Cin7 Omni: The Quickbooks product was finishing and ending business in Australia from July 10, 2022, so this is the reason we have switched to another platform before the end of the financial year.

Switched From: QuickBooks Desktop

Reasons for Switching to Cin7 Omni: CIN7 looked to provide the best support to transition from one system to another and level of customer support throughout. Platform looked simple to navigate.

Marcos
Marcos
Director of E-Commerce in US
Verified LinkedIn User
Packaging & Containers, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

CIN7 is Great for the Middle Tier company looking to move from small business

4.0 2 years ago

Comments: CIN7 was easy to implement into our Techstack, When placing orders on CIN7 it was made with ease. But CIN7 only works with small to mid-level businesses. If your company continues to grow, You will grow out of CIN7.

Pros:

CIN7 works excellently as a Sales Tool, CRM, and Order Management software when connecting your eCommerce platform. it is excellent for Small businesses looking to get a grip on a more enterprise-level Inventory Management system.

Cons:

CIN7 works great for a company not focused on manufacturing and just distribution. Due to CIN7 not being able to Commit stock for Backorders. Also not being able to have a Barcode System is a negative aspect.

Alternatives Considered: Fishbowl , NetSuite and Zoho Desk

Reasons for Choosing Cin7 Omni: Zarmoney was only able to keep inventory, Not locations, and create sales orders.

Switched From: ZarMoney

Reasons for Switching to Cin7 Omni: CIN7 was just the right fit for us at the right time

Daniel
CEO in US
Retail, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Not recommended for retail omnichannel

2.0 5 years ago

Comments: Very disappointed. All in one system was too good to be true.

Pros:

Very easy import functionality. You can just copy and paste entire excel sheets and hit import in a matter a minutes (no need to email your data and wait for the devs to import). Inventory information (quantities and locations) is readily available once you know where to look. Premium support is responsive but not necessary helpful (see cons)

Cons:

Unworkably buggy POS system. Excrutiating lag leads to long customer wait times and causes reps to hit buttons multiple times resulting in multiple payment captures and wasted time for accounting to sort everything out. System often fails to connect to Dejavoo payment terminals but does not prompt the user. Customers have waited as long as 10 minutes to pay with their credit card. All of my reps are clearing their cache and restarting their computer as much as 3 times every hour to make the POS system work. POS system and Pick/Pack module are completely separate and underdeveloped applications that need to sync with the inventory database. Pick and Pack allows for scanning individual items in an order but the same feature is not available for cycle counting (which they call stocktake), where it is just as necessary. Premium support does not take ownership over bugginess and offers only workarounds at best. I was told that my POS issues were unique to me but another rep (on a separate call) admitted that they were experiencing POS issues systemwide. Support is overly focused on telling you what you want to hear to mitigate frustration over actually fixing issues. Documentation is available but not nearly built out enough to be helpful. Software feels like it was developed in piecemeal chunks as there is a general lack of consistency in terminology and feel. Sales numbers are highly suspect and inconsistent. Price was raised by 30% this year with no added improvements

Cin7 Response

5 years ago

We are very sorry to hear that you have had such a poor experience using our product and receiving our support and we apologize for any inconvenience this might have caused. I can see that you've currently got 24 logged cases since this year has started, which is way above the average. We can assure you that this is not a representative of the typical Cin7 experience that we want our customers to have. We would like to discuss the issues you have raised so that we can investigate further. A representative will contact you shortly to get more details and work with you to resolve all outstanding issues especially on POS. Thank you for taking the time to give us your feedback.

Kieron
IT and Marketing Manager in UK
Wholesale, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

CIN7 in the first 6 months

4.0 9 months ago

Comments: With most software companies such as SAP or Dynamics you would have on-boarding members onsite for a period of time and people on the phone while you transition. I felt that the on-boarding system used by CIN7 is very frustrating, you have to watch several academy videos to teach yourself the system and everything is done by emails that take a while to be answered and zoom calls. If you are stuck and just want to press on you are hindered my the time it takes to get the answers you need or actions in place. That said My on-boarding members are very proactive and knowledgeable and have helped create and manipulate functionality. Overall I am really pleased with the results and the future possibilities now we are using cloud based systems and CIN7. Our day 1 transition to completely move away from our old system went a smooth as can be and by day 2 the business was 95% functioning normally with almost all orders out the door. I take that as a result and look forward to integrating more systems and apps via API in the coming months.

Pros:

Moving to a new system is always a worry for a multi currency multi million pound business. I felt the transition from an outdated desktop system was pretty smooth. The import features are excellent and extremely flexible for Customer/Supplier lists, stock,PO's and SO's. The ability to have multiple currency cost pricing on inventory items is excellent. Adding contract and discount pricing to clients on an individual bases works really well. Stock kits or BOM work nicely and the connection to our external accounting package seems solid.

Cons:

I feel the WMS side for the warehouse needs more attention. The ability to see more order detail from the order screen is required, the ability to expand an order view from that screen would have been really useful to see what items are on the job as a minimum without having to release to pick to see the order. The packing section does not allow to select multiple orders to the same destination for packing together. Not being able to allocate a supplier bill to multiple PO's without merging them into a single PO.

Alternatives Considered: SAP Business ByDesign , Odoo , Sage 300cloud , Dynamics 365 and NetSuite

Reasons for Choosing Cin7 Omni: To become cloud based and more flexible with API integration. The ability to have multi currency costing of products was key as well as serial number and batch tracking.

Reasons for Switching to Cin7 Omni: Initially I wanted and all in one ERP so everything was managed under one roof. The costs for most of the systems I looked at were expensive annually but mainly for the on-boarding. CIN7 has an extremely competitive monthly cost and the on-boarding was a fraction of the cost.

Andrew
Consultant in Australia
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Onboarding

5.0 last year

Comments: [sensitive content hidden] Made our overall experience great. No request was too small or difficult.

Pros:

We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.

Cons:

When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.

Alternatives Considered: Unleashed

Reasons for Switching to Cin7 Omni: We were familiar with the product through our other business.