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What Is Paystone?

Formerly DataCandy, Paystone is a platform that allows businesses of all sizes to boost sales, increase visits, and stay connected with customers. Our award winning Customer Engagement Software features Gift Card and Loyalty Rewards Programs with powerful Marketing Automation and Reporting tools. Our fully integrated platform also provides secure in-store, on-the-go, and online Payment Processing, so you can get everything your business needs to grow, from one provider, at one affordable price.

Who Uses Paystone?

We serve small businesses, large-scale enterprises, and everyone in between. Increase customer loyalty, sell gift cards, connect with customers, and accept payments you can do it all with Paystone.

Where can Paystone be deployed?

Cloud-based
On-premise

About the vendor

  • Paystone
  • Located in Montreal, Canada
  • Founded in 2002

Paystone support

  • 24/7 (Live rep)

Countries available

Canada, United States

Languages

English, French

Paystone pricing

Starting Price:

US$30.00/month
  • No free version

Paystone does not have a free version. Paystone paid version starts at US$30.00/month.

About the vendor

  • Paystone
  • Located in Montreal, Canada
  • Founded in 2002

Paystone support

  • 24/7 (Live rep)

Countries available

Canada, United States

Languages

English, French

Paystone videos and images

Paystone Software - Paystone Reporting Dashboard (BackOffice)
Paystone Software - Paystone in-depth reports
Paystone Software - "Lights Out" Automated Offers
Paystone Software - Select an offer type
Paystone Software - Create Email or Text Message (SMS) offer
View 6 more
Paystone video
Paystone Software - Paystone Reporting Dashboard (BackOffice)
Paystone Software - Paystone in-depth reports
Paystone Software - "Lights Out" Automated Offers
Paystone Software - Select an offer type
Paystone Software - Create Email or Text Message (SMS) offer

Features of Paystone

  • CRM Software
  • Campaign Management Software
  • Customer Activity Tracking
  • Customer Profiles
  • Engagement Tracking
  • Loyalty Cards
  • Loyalty Program
  • Membership Management Software
  • Promotions Management
  • Reporting/Analytics
  • Rewards Management

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Birdeye is a Reputation & Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, & grow sales. Learn more about Birdeye
Square POS is the customizable point-of-sale system built for businesses of all shapes and sizes.
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability.
Lightspeed is there to empower your marine dealership, you can trust you are making the right business decisions when it matters most.
Attract, keep, connect and grow your business with Kangaroo. A powerful customer loyalty rewards program that works. Learn more about Kangaroo

Reviews of Paystone

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.4
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Scott
Store Manager in Canada
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great Loyalty and Gift Card Program

5.0 last year

Comments: I do like the monthly cost. I do like working with customer service.

Pros:

I do like how this software works with out POS System (Logivision). It does make it easy for our cashiers to activate and redeem points. Customers like the feature of saving points for future larger purchases.

Cons:

Our customers are having a hard time signing up to be able to redeem points. I have used many programs and this seems to be the worst for customer sign up. We do have an older customer base who have a hard time with emails. Most loyalty programs are phone number based. YOu do have to spend more money to change it to that style which I do think is not good.I also am not a fan of having to pay for text messages.

Alternatives Considered: Vicinity

Reasons for Choosing Paystone: Cost...however the thing about paying for text is not cool.

Switched From: Vicinity

Reasons for Switching to Paystone: Cost

Chad
CEO in Canada
Maritime, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Amazing set up experience

5.0 2 years ago

Comments: Top notch

Pros:

Set up support was amazingly good Best value for money

Cons:

Required Zapier to integrate with QB desktop/enterprise but [SENSITIVE CONTENT] at Nicejob implemented a very good solution to automate, so not really a negative

Alternatives Considered: Swell, GetMoreReviews, Reputation and Birdeye

Reasons for Switching to Paystone: Focus on reviews/ good value for multiple locations

Roly
Roly
Content Writers in India
Verified LinkedIn User
Writing & Editing, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Expensive, but worth trying!

4.0 2 months ago New

Comments: Quite grateful for their customer loyalty feature, it has helped my company grow rapidly. Only if they could provide free trial, it would be great to get the user of a glimpse of what he is going to get. A bit expensive but certainly worth it.

Pros:

The loyalty program is definitely something we found great to encourage our employees do better. This has drastically improved their performance. Quite helpful.

Cons:

Paystone should allow their users at least a free trial. Though it's a bit expensive, the user must be given a chance to explore what he is going to get.

Shelly
Owner in Canada
Hospital & Health Care, Self Employed
Used the Software for: 2+ years
Reviewer Source

Unauthorized payments

1.0 10 months ago

Comments: Horrible

Pros:

Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.

Cons:

see above. Or heck, I'll copy it for you here:Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.

Dion
IT Director in Trinidad and Tobago
Supermarkets, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Loyalty that your customers would enjoy!

5.0 3 years ago

Pros:

Paystone's loyalty and gift card program is extremely easy to use. Integrating into our existing point of sale software was painless, and their support team are an actual joy to work with. From the signing of the initial contract to the execution of our first loyalty transaction, Paystone held our hands to ensure that it was a seamless process. With constant updates to the software, new features are always being released, allowing us to stay fresh and relevant with our customer base. Our top 5 features: 1) Real-time security and fraud prevention 2) Branded customer loyalty and gift card portals 3) Customizable merchant dashboard 4) Flexible options for loyalty earn & burn 5) Multi-tiered Loyalty benefits, allowing us to better reward our most loyal customers.

Cons:

We would like to see a deeper integration into the POS for inventory items.