Paystone

Great Loyalty and Gift Card Program

Comments: I do like the monthly cost. I do like working with customer service.

Pros:

I do like how this software works with out POS System (Logivision). It does make it easy for our cashiers to activate and redeem points. Customers like the feature of saving points for future larger purchases.

Cons:

Our customers are having a hard time signing up to be able to redeem points. I have used many programs and this seems to be the worst for customer sign up. We do have an older customer base who have a hard time with emails. Most loyalty programs are phone number based. YOu do have to spend more money to change it to that style which I do think is not good.I also am not a fan of having to pay for text messages.

Alternatives Considered: Vicinity

Reasons for Choosing Paystone: Cost...however the thing about paying for text is not cool.

Switched From: Vicinity

Reasons for Switching to Paystone: Cost

Amazing set up experience

Comments: Top notch

Pros:

Set up support was amazingly good Best value for money

Cons:

Required Zapier to integrate with QB desktop/enterprise but [SENSITIVE CONTENT] at Nicejob implemented a very good solution to automate, so not really a negative

Alternatives Considered: Swell, GetMoreReviews, Reputation and Birdeye

Reasons for Switching to Paystone: Focus on reviews/ good value for multiple locations

Expensive, but worth trying!

Comments: Quite grateful for their customer loyalty feature, it has helped my company grow rapidly. Only if they could provide free trial, it would be great to get the user of a glimpse of what he is going to get. A bit expensive but certainly worth it.

Pros:

The loyalty program is definitely something we found great to encourage our employees do better. This has drastically improved their performance. Quite helpful.

Cons:

Paystone should allow their users at least a free trial. Though it's a bit expensive, the user must be given a chance to explore what he is going to get.

Unauthorized payments

Comments: Horrible

Pros:

Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.

Cons:

see above. Or heck, I'll copy it for you here:Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.

Loyalty that your customers would enjoy!

Pros:

Paystone's loyalty and gift card program is extremely easy to use. Integrating into our existing point of sale software was painless, and their support team are an actual joy to work with. From the signing of the initial contract to the execution of our first loyalty transaction, Paystone held our hands to ensure that it was a seamless process. With constant updates to the software, new features are always being released, allowing us to stay fresh and relevant with our customer base. Our top 5 features: 1) Real-time security and fraud prevention 2) Branded customer loyalty and gift card portals 3) Customizable merchant dashboard 4) Flexible options for loyalty earn & burn 5) Multi-tiered Loyalty benefits, allowing us to better reward our most loyal customers.

Cons:

We would like to see a deeper integration into the POS for inventory items.