Talkdesk

TalkDesk is above the rest! - Cortney K

Comments: TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.

Pros:

The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!

Cons:

Sometimes the audio is best when connected via ethernet cable.

Saved My Fashion Brand Business

Comments: Overall, Talkdesk has been a game-changer for my business, allowing us to deliver the exceptional support that our customers expect and deserve. We're confident that our partnership with Talkdesk will continue to drive our success and help us to achieve our customer service goals for years to come.

Pros:

My business, Kixara is a company that values customer service , and we were thrilled to find a partner that shared our commitment to delivering exceptional support. Talkdesk has helped us to streamline our customer service operations and provide faster, more efficient support to our customers.One of the key benefits of Talkdesk has been its ease of use and intuitive interface. Our team was able to get up and running quickly, with minimal training required, and the platform's flexibility and customizability have allowed us to tailor our customer service operations to meet our specific needs.Talkdesk's advanced analytics and reporting tools have also been invaluable, providing us with valuable insights into our customer service operations and helping us make data-driven decisions. We've been able to identify areas for improvement and implement changes that have resulted in faster response times and higher customer satisfaction ratings.

Cons:

As a business that values exceptional customer service, there were times we experienced occasional bugs or technical issues. This normally causes disruptions to our customer service operations, leading to delays or frustrations for our customers and representatives. However, we appreciate that Talkdesk's customer support team is always available 24/7 to help troubleshoot and resolve any issues that may arise.

Sleek Product for Small Start-Ups

Pros:

Talkdesk is a very easy and intuitive product to figure out, both on the front and back end. If you come across any issues, their support team is always quick and thorough with their responses.

Cons:

One of my biggest obstacles with TalkDesk is the reporting functionality. While I feel the front end is great, the back end reporting is sort of all over the place. Many of the reports need to be sent, rather than viewed in the browser. If they made the reporting as intuitive as the call interface, this product would be stellar!

Great Experience with Talkdesk!

Comments: Overall, my experience with Talkdesk has been great. It is a great customer service tool that is easy to use and provides great customer support.

Pros:

Talkdesk offers an easy-to-use interface, making it very simple to set up and manage my customer service. The customer service team is also incredibly helpful and always responds quickly to any inquiries.

Cons:

The pricing could be more affordable and other features could be improved, such as the reporting and analytics.

A fantastic all-in-one phone solution : Talkdesk.

Comments: With all of our other systems, this service works seamlessly. For all aspects of our operations, we utilize various phone lines using this service. TalkDesk is a fantastic product all around. It is a perfect fit for our Contact Center because of its user-level user-friendliness and simplicity.

Pros:

The overall caliber of each call is the most major element. Both you and the customer can hear each other clearly. I adore how effectively it integrates with Zendesk and how well their voicemail system functions as well. Additionally, the opportunity to quickly call my customers with only a press of a button.

Cons:

None that I can think of as so far the tool have been excellent in all ways and form. But I have a suggestion, It would be a good idea, to add a feature that allows you to put the customer on hold while calling another number from the same account.