---
description: Learn more about MSP Desk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: MSP Desk Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Online CRM Software](/directory/30072/online-crm/software) > [MSP Desk](/software/1327349/MSP-Desk)

# MSP Desk

Canonical: https://www.capterra.ca/software/1327349/MSP-Desk

> Cloud-based helpdesk platform for MSPs with ticket queues, SLA management, asset tracking, Datto RMM integration, and real-time.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses MSP Desk?

Small to midsize managed service providers (MSPs) and technology companies managing IT support for clients.

## About the vendor

- **Company**: MSP Works

## Commercial Context

- **Pricing Details**: O MSP Desk é contratado por usuário, com mínimo de 3 licenças. Há opções de plano anual e plano mensal sem fidelidade. Consulte o simulador no site para ver as condições comerciais atuais.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Brazil

## Features

- Contact Management Software
- Interaction Tracking
- Lead Management Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software

## Category

- [Online CRM Software](https://www.capterra.ca/directory/30072/online-crm/software)

## Related Categories

- [Online CRM Software](https://www.capterra.ca/directory/30072/online-crm/software)
- [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software)

## Alternatives

1. [Applied Epic](https://www.capterra.ca/software/70671/applied-epic) — 4.2/5 (142 reviews)
2. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (7007 reviews)
3. [Bigin by Zoho CRM](https://www.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (745 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18816 reviews)
5. [HubSpot CRM](https://www.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4491 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1327349/MSP-Desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10272171/MSP-Desk/> |
| en-AE | <https://www.capterra.ae/software/1327349/MSP-Desk> |
| en-AU | <https://www.capterra.com.au/software/1327349/MSP-Desk> |
| en-CA | <https://www.capterra.ca/software/1327349/MSP-Desk> |
| en-GB | <https://www.capterra.co.uk/software/1327349/MSP-Desk> |
| en-IE | <https://www.capterra.ie/software/1327349/MSP-Desk> |
| en-IL | <https://www.capterra.co.il/software/1327349/MSP-Desk> |
| en-IN | <https://www.capterra.in/software/1327349/MSP-Desk> |
| en-NZ | <https://www.capterra.co.nz/software/1327349/MSP-Desk> |
| en-SG | <https://www.capterra.com.sg/software/1327349/MSP-Desk> |
| en-ZA | <https://www.capterra.co.za/software/1327349/MSP-Desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ca/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"MSP Desk","description":"MSP Desk is a cloud-based ticket management and helpdesk platform built specifically for managed service providers. It centralizes support operations by bringing together ticket queues, SLA monitoring, asset management, and real-time dashboards in one place.\n\nTeams use MSP Desk to manage client IT support requests from start to finish. Tickets can be linked to specific assets, giving technicians full device history and remote access without switching tools. Integration with Datto RMM automatically creates and closes tickets based on alerts, reducing manual work.\n\nThe platform also includes recurring tickets, an internal knowledge base, task management, email integration, and management reports. Real-time status updates keep both internal teams and clients informed throughout the support process.\n\nMSP Desk is best suited for MSPs and IT support teams of three or more users that need structured ticket workflows, SLA compliance, and RMM integration to manage client operations efficiently.","image":"https://images.g2crowd.com/display-layer-screenshots/2165303/7414d36c5283d70d860a26aea380fff60b521cd0aa5b8a32e4de772116011867.png","url":"https://www.capterra.ca/software/1327349/MSP-Desk","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/1327349/MSP-Desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.ca/software/1327349/MSP-Desk#faqs","mainEntity":[{"name":"What Is MSP Desk?","@type":"Question","acceptedAnswer":{"text":"MSP Desk is a cloud-based ticket management and helpdesk platform built specifically for managed service providers. It centralizes support operations by bringing together ticket queues, SLA monitoring, asset management, and real-time dashboards in one place.Teams use MSP Desk to manage client IT support requests from start to finish. Tickets can be linked to specific assets, giving technicians full device history and remote access without switching tools. Integration with Datto RMM automatically creates and closes tickets based on alerts, reducing manual work.The platform also includes recurring tickets, an internal knowledge base, task management, email integration, and management reports. Real-time status updates keep both internal teams and clients informed throughout the support process.MSP Desk is best suited for MSPs and IT support teams of three or more users that need structured ticket workflows, SLA compliance, and RMM integration to manage client operations efficiently.","@type":"Answer"}},{"name":"Who Uses MSP Desk?","@type":"Question","acceptedAnswer":{"text":"Small to midsize managed service providers (MSPs) and technology companies managing IT support for clients.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online CRM Software","position":2,"item":"/directory/30072/online-crm/software","@type":"ListItem"},{"name":"MSP Desk","position":3,"item":"/software/1327349/MSP-Desk","@type":"ListItem"}],"@id":"https://www.capterra.ca/software/1327349/MSP-Desk#breadcrumblist"}]}
</script>
