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ServiceTrade
What Is ServiceTrade?
ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually.
Who Uses ServiceTrade?
It is designed for commercial mechanical and fire contractors, HVAC contractors, fire protection services, mechanical service providers, refrigeration contractors, and electrical service providers.
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Reviews of ServiceTrade
Alternatives Considered:
ServiceTrade is our Customer Service Department
Pros:
ServiceTrade allows us to integrate our sales and quoting with our implementation and delivery of our services seamlessly to our customers.
Cons:
The onboarding could have been a little more clear with how we should set up our assets with our recurring services. We had to make multiple attempts at getting the assets set up correctly in the beginning.
ServiceTrade Response
2 years ago
Hi Keith, Thanks for leaving a review! It's so valuable to receive feedback, so we appreciate you taking the time. ServiceTrade's goal is to enable our customers to deliver better service to their customers, so love to hear that! Best, Mary Clayton
No need to look at any other software!
Comments: I really enjoy working with and in ServiceTrade. It checks all of my bases and makes my life easier.
Pros:
We've been using ServiceTrade for a few years now and really love using it. Before we were just using QuickBooks and this has simplified everything. I like how jobs are created, how a technician can create deficiencies (with pictures), the quoting process, monitoring quotes from customer viewing to approvals, the constant checking in from our reps, customer service is quick to respond and assist, how ServiceTrade really takes your input and creates fixes for you, the different scheduling and dispatch tools/windows, I like how I can see the clocking in and out from en-route to on the job to completion status. It really checks all of our boxes and have no need to look at any other software.
Cons:
I don't really have anything currently that I do not like. I am still using the old dispatch screen because I feel it is a little more basic and I am used to it. I may use the new screen more if it could sort the jobs in alphabetical order. Right now it is hard to find a particular location because you can't sort alphabetically unless something has changed.
ServiceTrade Response
7 months ago
Hi Geoff. Thank you for sharing all the ways that ServiceTrade is helping you and your business! Great news: I verified with the product team that you can sort the jobs on the dispatch board in alphabetical order. If you don't see that capability or have questions about it, reach out to [email protected] and someone there will help. Thanks for trusting ServiceTrade! Shelley
Do not risk your company on this product
Comments:
The initial rollout was great however as fast as the program was operational, they became crickets.
Updates & upgrades have caused unexplained data and functionality loss.
Do not trust them.
You will lose customers and employees
Pros:
Mobile interface is acceptable Scheduling visibility is adequate
Cons:
No follow through from ST Team Very poor integration Data gets 'lost'
We adore Service Trade!
Comments: I have been a Service Trade user since 2016 and it has been a great experience. They keep adding features and the features that are there are great for businesses with reoccurring services such as ours in the service industry.
Pros:
Service Trade has everything we need for our fire suppression business. We especially love how we can set up reoccurring services and reoccurring jobs.
Cons:
I can't think of anything. We absolutely love Service Trade!
ServiceTrade Response
3 months ago
Hi Heather. It's great to hear how reoccurring services are keeping your business on track -- it's hard to imagine how you keep track of so many inspections without software that can keep track of locations and inspection frequencies for you. Thank you for sharing your great experience -- and thank you for trusting ServiceTrade as your partner. >Shelley
Alternatives Considered:
Service Trade Is Welcome Addition To My Business
Comments: Wonderful. Very helpful and responsive. The customer service and technical assistance never disappoint.
Pros:
That it allows me to streamline my business
Cons:
Not many options for customization. Would like to be able to create my own service types
ServiceTrade Response
7 months ago
Hi John. Thank you for sharing how ServiceTrade is a welcome addition and blessing to your business. I hear you about the service types. If you get in touch with our support team, they may be able to help out with adding services. I know it's not the same as what you're thinking, but worth exploring if you haven't already. We're proud to be your partner, thank you for choosing ServiceTrade. -- Shelley
